June 1, 2008 - Update concerning TCS website being down

[kevinlongisland]

TCS may be down for another day or two. The data center had a major incident. Here is the report direct from the Data Center:

OFFICIAL RELEASE from our DataCenter

Saturday evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

[Stallion1967]

sunday meaning today? I was wondering why the server was down, that sounds pretty serious. I was hoping to get some tires and a batt. before next sat. (june 7th). but I guess I'll go somewhere else:-(
-Rick

[MCSCOTT]

:shock:

Glad to hear no one was injured.

[HiloDB1]

Good to know as I was trying to get on the site to order some parts. Glad to hear no one was hurt in this incident. Good luck and hope the site is up soon.

[kevinlongisland]

It looks as if the site will be down for most of today as well. I'll keep you guys updated.

[MCSCOTT]

It looks as if the site will be down for most of today as well. I'll keep you guys updated.

Cool. Seems like a weekly TCS order has become my normal thing on Sunday night or Monday, so now I'm kinda lost, but I'm in no rush for anything. I know that's gotta be a huge mess you guys are having to deal with.

[JohnRobHolmes]

Bummer man, that is unfortunate. I hope they get you up and running again quickly!

[FrankyRizzo]

SinCity was in the same boat. I think it is all good now.

[Captaincrash]

Hey all, not to be a pain or anything but I ordered parts for my first crawler Saturday morning.....will I reciever the stuff or should I re-order??

Thanks and I am also glad nobody was hurt, would the rubble make a good course??;-)

[BrandonW]

cheap dedicated servers i highly recommend these guys:
http://www.server4you.com/us/index.php

[Wetfoot]

I was up for a little last night, but it looks like its down again.

[onetonnine]

Glad to hear everyone is alright.


Here I thought it was my inability to operate my computer that was keeping me from ordering parts. Hopefully all will be right again soon.

[genki]

Hope is gets sorted out asap ;)

[kevinlongisland]

captiancrash, if your order processed fine, then it would have shipped today. You should have got a processed and shipped notice last night.

The site is back up and running now and we hope there will be no more outages. Thanks for your patience.

[robert97dodge]

The site is up and running but it is REALLY slow!! Is it like that for anyone else? I will click on something and it takes a couple minutes to change pages. I am high speed internet too.

[jwcustomwurks]

Yea I run cable and have the same issues with tcs right now.

[HiloDB1]

Same here. Slower then molasses. Running a cable modem too. For some reason when I tried to order it said there were no shipping methods available :-(

[bjornsson]

Same here. Slower then molasses. Running a cable modem too. For some reason when I tried to order it said there were no shipping methods available :-(


i have the same problem that you have :-(
hope it´s up and running soon again "thumbsup"

[Captaincrash]

captiancrash, if your order processed fine, then it would have shipped today. You should have got a processed and shipped notice last night.

The site is back up and running now and we hope there will be no more outages. Thanks for your patience.
Thanks for the reply, I received the email notification and everything is fine and dandy!!!

Thanks again, I hope everything gets sorted out for you guys!!

[MCSCOTT]

The site is working, but it's sloooooowwwww. Question is, if we manage to get an order placed on there, will it ship like normal, or are there shipping delays?

Edit: Nevermind, it just aint gonna work. :(

[kevinlongisland]

The site is working properly now. There where some issues this morning that caused the site to be really slow to load. This has been resolved. Everything is back to normal now and we hope all the issues have been worked out. Orders are shipping like normal, no delays. Thanks for your patience.

[robert97dodge]

The site has been working good for me since wednesday now. I placed my ordered wednesday and I got it today!!!!! Great service and fast shipping!!!! "thumbsup"

[kevinlongisland]

The site has been working good for me since wednesday now. I placed my ordered wednesday and I got it today!!!!! Great service and fast shipping!!!! "thumbsup"

Let's keep our fingers crossed that everything stays up and running! "thumbsup" Thanks for your order.

[bbyrd22]

Site down?

[Grizzly4x4]

Site down?
Last month......:ror:

[BoNuS LiNe]

it's down for me too

[Brandon]

Last month......:ror:

I think its that time of the month again, didnt you check chris?? :ror:

[bbyrd22]

Last month......:ror:

Kevin, this question is for you regarding the site on this day the 23rd of July in the year 2008.

I can't get on the site, but able to get to others.

[kevinlongisland]

Looking into it now.

[kevinlongisland]

The server we are on had some connection issues. But we are back up and running again.

[redbaron]

Worked for me both yesterday and today! "thumbsup"

[Deezul]

Trying to chweckout and it says contact admin..........tried ie7, firefox, delte cookies etc

[kevinlongisland]

Trying to chweckout and it says contact admin..........tried ie7, firefox, delte cookies etc


Hello, there are a couple things you can try. Our system might have had a problem contacting one of the other servers (payment processor or shipping carrier). Please try your order again to see if it works now. If that does not work, make sure you billing address is correct. Try replacing abbreviations like "rd" with "road". You can also try deleting your internet cookies and temporary internet files and then try to place the order again. Hopefully one of those will work.

[Deezul]

still not working, maybe my account is messed? This is on 3 pcs

[kevinlongisland]

still not working, maybe my account is messed? This is on 3 pcs

PM Sent

[dostacos]

nov 12th down again.....:-(

[kevinlongisland]

Working on it, thanks.

[msps003]

Man I thought it was me... hope it comes up soon :)