Dont buy from rc4wd!!! [Archive] - RCCrawler.com Bulletin Board

62PYRO

05-23-2006, 06:44 PM

I dont see the reason for joking, weather or not you get free crap or not, it doesnt fix the issue entirely. I was in the position where I needed parts for my clod before a get together. I went to rc4wd at first, until I realized after waiting 3 days that I wasnt going to be able to get ahold of anyone, and therefore cancelled the order then. I went to RCGUY and He hooked me up with everything I needed including custom sized links that he stayed late in the machine shop to make for me just so I could have them on time. THAT is what a SMALL business is supposed to be like. This so called business is the opposite and needs to be shut down... I am ashamed that rc crawler represents them in the vendor section.

I'd have to agree.I've had the same kind of bad experience with RC4WD.I've also had the same kind of good experience with RCGUY.From my dealings,I won't ever buy from RC4WD again.I'd rather spend the time to make it myself.
IMO THEY SUCK.

666

05-23-2006, 07:19 PM

I have had good luck w/ them- and will continue to do so! I would like to send them and you cookies!:lol:

maxxdrive

05-23-2006, 09:00 PM

i must agree i have had bad luck with them as well i ordered a set of 2.2 beadlocks and paid for them then recieved an email saying that they would be delayed indefinatly, so i ask for a refund they refused then i called my lawyer, then i recieved another email saying that they would gladly refund my money but it took them almost seven months to do it. so i would suggest do not do business with them

jamesdezy

05-24-2006, 05:59 PM

Just the same old story with rc4wd . no one can get a hold of them calls e-mails pm's nothing works with these guys . ive been trying to get in touch with them for 2 months now . my project has now cost me more money than it should have because ive bought stuff then had to rebuy it.all because they sent me the wrong stuff . Ive been nice so far and not said anything bad about them trying to wait for a response but the is just down right sad.
RC4WD You suck! all they needed to do was reply or answer the damn phone
DO NOT BUY FROM RC4WD

Eagle-Mark

05-24-2006, 09:04 PM

Just read their website as I wanted to call and place an order. But I'm not liking what I reading here.

But there is a note that says:
Note:
We wont be able to pickup any phone calls from May 18 to May 4.

I guess he means June 4th...

plyr2k

05-24-2006, 09:09 PM

maybe that means may 18 one year to may 4 the next..........

goingvertical

05-24-2006, 11:44 PM

i bought alot stuff from rc4wd and had no problems, infact i just ordered the 2.2 beadlock wheels on monday and got email saying it was being shipped on tuesday.:-P

goingvertical

05-24-2006, 11:47 PM

also i emailed him to see how much it would be for some spacers that i needed, he told me that he would shipped them to me for free

CreepyCrawler88

05-25-2006, 08:12 AM

I have had the worst luck and the best luck with them.....it all depends on what day you call or email. Mike ,the owner, is a good guy and rc4wd is a great place but they just get packed with order after order so its hard on them. I mean i have waited 3 months just for a 55t motor, 2 months for clod axles witch they didnt have so they bought me a whole clod kit form tower, also i ordered swampies and he forgot about them so he gave me any 2 set of tire free....i got clod all ts and g hawgs totally free. the same thing happend with shocks, so i got those shocks then another par free!! My dad is into crawling to but hes always working so he got a rtr from them and its been 3 going on 4 months and its still not in yet. so you might be waiting a while!! i mean my dad did get a nice box in the mail with a free body and 40 series beads w/ moads. Good luck and im sure once you get ahold of mike and let him know everything will be totally good and he might throw in some free shizz-it!! BEST OF LUCK

The BEST, I REPEAT BEST way to order from them is MO or on the phone. ALL of my orders i orderd thur Money order have come in within a day or two. SO if you ever order again dont use creit card!! IF you did??

rambuller84

05-25-2006, 11:17 AM

Yeah, he wasn't so good to me either. It took 3 weeks to get a pair of aluminum knuckles and that was only 2 of the 4 I ordered. So, I emailed him in FEBRUARY and I got 2 emails saying the other set was "going out tommorow". The bad thing is one of the knuckles wasn't tapped all the way for the bolts to thread in through the L shaped part. So, I had 1 good knuckle out of 4 and I only had two. So, a week ago (mid MAY) I get a package of these "new" knuckles that SUCK! They don't even let the tires turn at a 40 degree angle. They have less turning radius than a stock knuckle. So, after 4 months I have 4 parts I have to have milled down to get steering back and he wants me to send the first set back.

NEMYSIS

05-25-2006, 07:06 PM

I bought some Bead lock wheels from these guys, which are the baddest *** wheels you can buy(although a tad expensive) and my order was not only boxed or received but was shipped ten minutes after I placed my order and was at my house in 2 days. I had no problem getting emails from them either.

justadork

05-25-2006, 10:00 PM

WOW, don't know what to say here. #1 rule of business, the customer is always right, always try to make the customer happy. #2 rule of business is, do not sell something Retail if you don't have it in stock, unless you have quick turn around. #3 It should take less than one billing cycle to refund a persons money.

I've dealt with people before that would not do refunds quickly or would not get back to you, these peoples and companies will rise quickly and fall flat on their face.

The shopping cart program they are using looks to be OS Commerce which has a perpetual physical inventory so essentially, if its out of stock, it will say sold out, so if its in stock on the web site they should have it, from what you guys have been saying it looks like they are claiming to have product or the ability to ship product and do not follow through.

I don't know, at my small online store $50,000 in 6 months without paying my salary or purchasing the product (so there is no profit yet) we sell stuff we have and get stuff we don't. Customers don't have to wait for stuff as thats not fair to them, they pay my bills they are my only interest. We have had a customer have to wait 10 days to have the product delivered and have given them a discount code for use with their orders and refunded their shipping.

Our market is a small and not really a demand of a market, but its growing due to customer service. I have been on other boards and everyone there loves RC4WD and doesn't have bad experiances and HUA is always on the board, so maybe its just chance? preferance? luck? I don't know, but I do plan on purchasing from RC4WD and we will see what happens.

I hope the best for them and all of you and hope that everything gets worked out between you guys.

peAce

CreepyCrawler88

05-25-2006, 10:11 PM

What a mouth full, but all is true.

dont get me wrong rc4wd has some of the best shizz-it, there just not all together yet!!:lol:

goingvertical

05-25-2006, 11:41 PM

just got my beadlocks today, looks awsome! got here fast (3 days to reach hawaii using priority mail) never had any problems buying from rc4wd,always had great service:-P.

justadork

05-26-2006, 12:25 AM

What a mouth full, but all is true.

dont get me wrong rc4wd has some of the best shizz-it, there just not all together yet!!:lol:

Yeah sorry, just a lot of concerns about spending $ without receiving product.

Rckcrwlr

05-26-2006, 04:31 AM

I purchased the RTR rock crawler from RC4WD a month ago. I recieved the rims and tires. Now I'm getting the run around on when I'm gonna get it. Now I cant even get ahold of him. What kind of business is this. I want my truck. I'm turning him over to the fraud department at my credit card company. WHAT EVER YOU DO DON'T BUY FROM THIS GUY MIKE!!!!! Let me know if you have had this problem too.

Josh

Guys remember what this is about. A hobby. All the guys on this forum are offering something that we could not get in the past at your LHS. Some of these guys are doing this on the side. I just waited 3 months for shock mounts. This is a hobby. Enjoy it. I have bought stuff from rc4wd and I am here to tell you that it is well worth the wait. They are behind because all of us realize the great items that he offers. Remember this is a hobby, there are too many other things out there that cause stress and frustration, don't let this be one of them.
Thanks to all the vendors on this forum for the great products and service that they offer. I know you are doing your best.

CreepyCrawler88

05-26-2006, 06:49 AM

Guys remember what this is about. A hobby. All the guys on this forum are offering something that we could not get in the past at your LHS. Some of these guys are doing this on the side. I just waited 3 months for shock mounts. This is a hobby. Enjoy it. I have bought stuff from rc4wd and I am here to tell you that it is well worth the wait. They are behind because all of us realize the great items that he offers. Remember this is a hobby, there are too many other things out there that cause stress and frustration, don't let this be one of them.
Thanks to all the vendors on this forum for the great products and service that they offer. I know you are doing your best.

;-) .. very cool man!! very cool!!

O yeah i just emailed mike about money ordering some punisher shafts and he said he will ship them for FREE 2nd week of june!!

VWT4

05-27-2006, 03:08 AM

Mike, you have a PM.

VWT4 --vtewifi in Ebay---

rambuller84

05-27-2006, 05:19 PM

Guys remember what this is about. A hobby. All the guys on this forum are offering something that we could not get in the past at your LHS. Some of these guys are doing this on the side. I just waited 3 months for shock mounts. This is a hobby. Enjoy it. I have bought stuff from rc4wd and I am here to tell you that it is well worth the wait. They are behind because all of us realize the great items that he offers. Remember this is a hobby, there are too many other things out there that cause stress and frustration, don't let this be one of them.
Thanks to all the vendors on this forum for the great products and service that they offer. I know you are doing your best.

I agree and disagree.
the fact that they are doing this on the side is true. I'll give that a little credit. BUT, we pay them good money for this stuff and waiting for anything for over 2 weeks (unless it's being custom fabbed ) is rediculous. I received a TXT from CANADA to me in Indiana in less time than that.

andrewmp6

05-29-2006, 12:52 AM

i have ordered a few things off them in the past month parts are nice just they are a lil bit slow at mailing them but well worth the wait all i can tell you is to try emailing them a few times or find there screen name on here and pm them or call

Mello_Yello

05-29-2006, 06:03 PM

Damn, i just ordered the crawler support kit and some shock and got them with the week.

jamesdezy

05-29-2006, 08:49 PM

they make great stuff and i have no problem with the quality ,
just hope you never have a problem cause they dont give a f
if they did they might reply to e-mail, pm's, or answer the damn phone

snwbdr4life

05-29-2006, 09:12 PM

Guys remember what this is about. A hobby. All the guys on this forum are offering something that we could not get in the past at your LHS. Some of these guys are doing this on the side. I just waited 3 months for shock mounts. This is a hobby. Enjoy it. I have bought stuff from rc4wd and I am here to tell you that it is well worth the wait. They are behind because all of us realize the great items that he offers. Remember this is a hobby, there are too many other things out there that cause stress and frustration, don't let this be one of them.
Thanks to all the vendors on this forum for the great products and service that they offer. I know you are doing your best.

regardless of if they're doing this on the side or not, once they decide to sell a product or products, it becomes business, no longer a hobby....I've never had to deal w/ em yet, but after reading about some of the stuff that's gone wrong, I'd only deal with them if I absolutely had to.....customer service should be the highest priority of any business....no business will last long if they don't take care of their customers.... just my $.02

VWT4

05-30-2006, 07:58 AM

I paid for a Rockbull chassis 35 days ago (may 25th) and still waiting for it.

First Mike sent me a wrong custom declaration number LC610805154US .... this item was delivered item was delivered in CANADA at 8:39 am on October 31, 2005 !!!!!!

One week ago he told me to send the chassis "tomorrow" but he never did, and now he don't answers my emails.

Insanity

05-30-2006, 05:50 PM

i have ordered stuff on several occasions from rc4wd. ya i've had to wait a couple of weeks but so what. our LHS is even worse at bringing stuff in so i'd rather go direct. I've never had any trouble with rc4wd or the crawler store. And i'm up on the west coast of canada. Thats my 2 bits

nitro57

06-01-2006, 04:01 PM

I ordered parts and Rockbull 2 from them on many occasions and never had problems. RC4WD is understaff. He might be a little slow to answer emails, but he does. Website every now and then needs to be updated. He even called me about my order before asking what kind of links I want for my Rockbull. I even ordered from their eBay store also and get it faster that way.

badger

06-01-2006, 06:32 PM

I asked 3 questions about where my order was in 3 seperate e-mails. NO REPLIES. I then e-mailed him one morning canceling the order and he replied later that day saying, "ok" so I know he has "selective hearing" or in this case, "selective answering of important e-mails"
I wouldn't answer a guy that asks me three questions about your order in three different emails.

Think about how many emails he gets when idiots like yourself order from him. :roll:

Mello_Yello

06-01-2006, 08:27 PM

I wouldn't answer a guy that asks me three questions about your order in three different emails.

Think about how many emails he gets when idiots like yourself order from him. :roll:
x2, rc4wd gets my thumbs up.

CreepyCrawler88

06-01-2006, 09:26 PM

i think mikes really trying to give off good vibes. everytime (i repeat) everytime i email him asking how much it would something be for a money order, or do you have this in stock he emails me saying "oh here ill ship it for free". I mean i just bought the internal spring shocks from rc4wd and the springs are way to stiff and i asked if they sold others and he said no but he will go out and find some and ship them out for free to me. Right know i have gotten . free clod all-ts, 2.2 g hawgs, piggy back shocks, punisher shafts and now softer internal springs!!

i feel bad but i know its only because my dad ordered a rtr about 4-5 months ago and its still not in yet so i think he is the one who feels worse. Its was cool the first couple times but now its kinda sad and i feel sorta like im using him!!

Has he done this for anyone else??

badger

06-01-2006, 09:35 PM

Right know i have gotten . free clod all-ts, 2.2 g hawgs, piggy back shocks, punisher shafts and now softer internal springs!!

i feel sorta like im using him!!
I agree, I think you are using him also. :roll:

CreepyCrawler88

06-01-2006, 10:04 PM

I agree, I think you are using him also. :roll:

its not like im trying to use him. i have tell him the same thing that i feel bad and wanna pay the pay full price but he just says "no no, dont worry about it". Im not one to use people. I hate FAWKIN gold diggers and other cheap people like that. :flipoff:

badger

06-02-2006, 08:13 AM

Thanks for your input Badger, but 3 e-mails in the course of one month is not asking a lot,
That's a minor detail you left out. I would also be pist if someone did not respond to 3 emails over the course of a month.

Why don't more people use paypal to pay? You can dispute a payment to a seller via paypal within 45 days of the payment date. Then the seller has 20 days to resolve the dispute or Paypal will refund the money to the buyer.

I am sure (at least from some credit card commercials) that is you paid via your credit card that they also have some type of coverage.

If you are smart and do not let to much time go buy then you have a chance to get your product or money back.

Also, I have read about a different vendor asking (begging) the customer not to file a claim with paypal and to give him a little more time. The customer did and still has not received any product and now screwed himself with Paypal because it went over the 45 days that he could file the dispute.

jamesdezy

06-02-2006, 08:38 PM

ive tried every thing possible , they seem to ignor people with problems and only want to reply to people wanting to buy stuff .
guess im just plain screwed and stuck with the wrong parts that are no good to me
this is how paypal helps
We Have Registered Your Dispute
--------------------------------------------------------------------------------

Thank you for registering your complaint about this transaction. Unfortunately, this type of transaction is not eligible for PayPal dispute resolution. We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication.

CreepyCrawler88

06-02-2006, 09:38 PM

F-it....email him a llong ist or stuff you want...joking around.. then when he replys tell him how you feel and that what hes doing isnt far.

lowandslow

06-02-2006, 10:43 PM

Got my 2.2 narrow beadlock wheels from them today. One of them doesn't have any of the inside holes for the beadlocks tapped. I sent him an email so we'll see what he does. Guess I can just go buy a tap but for the money I paid it sure frosts me. :-x Oh well, I still dig the wheels.

Red Rockcrawler

06-03-2006, 12:06 AM

I bought stuff from him on ebay and from the website never a delay on shipping got it right away.

goingvertical

06-03-2006, 12:53 AM

asked him if i could buy some spacers and he emailed me back and said he'll send them to me free:-P:-P:-P:-P!

jamesdezy

06-03-2006, 04:45 AM

well i just got a reply from mike from rc4wd.
he said he would refund me and send me my new parts .
Thats all i wanted just a reply
thanks badger for the paypal advise it did help

neo

06-03-2006, 07:30 AM

:-(hmm:-( got a strange feeling this aint the last time this will happen.
I hope im proved wrong.

Fingers crossed that its all sorted for you now though jamesdezy

666

06-03-2006, 10:06 AM

I wish i could change this to BUY FROM RC4WD, i've had nothing but good luck w/ them! I ordered parts, again, from them on tuesday and BAM! they are awesome! Great stuff RC4WD!

badger

06-03-2006, 10:19 AM

thanks badger for the paypal advise it did help
No problem. Another thing I do if I don't pay with Paypal is I pay with my credit card, not my debit card. Most Credit card's have buyer protection where a debit card does not (to the best of my knowledge).

It is very easy to blame everyone else if you are screwed out of money, but you are ultimately responsible to protect yourself from worst case scenarios.

jamesdezy

06-09-2006, 04:56 PM

Things have benn a lot better so far ive had good communication with mike
and new parts have been shipped
hope all works out for anyone else with problems

halfcab

06-09-2006, 06:18 PM

ordered 2.2 narrow beadlocks on wed, and got them today-fri, good fast service for me:flipoff:

badger

06-09-2006, 06:53 PM

ordered 2.2 narrow beadlocks on wed, and got them today-fri, good fast service for me:flipoff:
You fuking bastard!

You better put gorilla locks on those lug nuts or those rims are mine! :lol:

halfcab

06-09-2006, 09:02 PM

:-( they are on the rig I'm putting together for a guy at work:flipoff:

badger

06-09-2006, 11:18 PM

:-( they are on the rig I'm putting together for a guy at work:flipoff:
I hope he installs a 1:10 scale car alarm on it! :lol:

Red Rockcrawler

06-09-2006, 11:36 PM

Why steal badger your a rich boy buy them yourself!

xjman

06-10-2006, 08:20 AM

I understand people are displeased with this company sometimes, but shouldnt this be in the feedback section and not in his forum?

badger

06-10-2006, 09:00 AM

Why steal badger your a rich boy buy them yourself!
:lol: What gave you that idea?

The guy is my friend, I was just giving him sh!t.

JeremyH

06-11-2006, 08:55 AM

The shopping cart program they are using looks to be OS Commerce which has a perpetual physical inventory so essentially, if its out of stock, it will say sold out, so if its in stock on the web site they should have it, from what you guys have been saying it looks like they are claiming to have product or the ability to ship product and do not follow through.
Hummm...not my experiance. I purchased some items electronically that appeared to be in stock. I received an e-mail a few days later stating that I was being refunded for two out of the three items as the others were out of stock.

It wasnt a big deal, just kind of disappointing.

SlayerXJ

06-13-2006, 06:47 AM

I'd like rc4wd to post, as a potential new customer, i'm waiting to see how this thread is handled.

01XJ

06-13-2006, 10:08 AM

I have mixed feelings about them i have done 2 orders thru them the first time it was like 3 weeks and nothing no e-mails no money taken out of bank nothing so i finaly got ahold of him he apologized(sp?) said he was really behind to give him 5 min and i would have a confermation email and sure enough it was there and i got my stuff a few days later. Second time i called on phone placed order with him direct and had my stuff in less than 3 days

bugman72

06-13-2006, 11:38 AM

Just from my personal experience regarding USPS tracking numbers...they aren't worth a crap to track the location of your package like you can with UPS or FedEx. All that "tracking number" does is verify that the USPS has received your package (or the postage has been paid) and then once the package has been delivered, it shows exactly that...that it's been delivered. Everytime I have received a USPS tracking number, I can't see anything on the website until AFTER my package has been delivered to my door.

In other words, give him some time. I can't give my opinion either direction to his ability to ship products in a timely manner. I can only tell you of my personal experiences with USPS and tracking numbers.

JohnRobHolmes

06-13-2006, 12:07 PM

I have shipped enough times to learn that usps tracking numbers are mostly useless. I too have seen many packages delivered before the number worked.

K_B

06-13-2006, 12:59 PM

There is always the mis-understanding with the USPS "tracking number"... they don't call it a "tracking number" they call it a "delivery confirmation number"... which is why it only works after a package has been delivered :)

Reef

06-13-2006, 03:08 PM

I ordered some 2.2 wheels Friday last week and paid the extra $ 22.00 bucks for UPS 3 day. That way I can Track it better. They shipped it USPS. I emailed them asking for the difference in shipping price back, Have yet to hear from them.
I love their products, but not sure if I would do it again.
We shall see.
I ordered some stuff from Inet and Tower and that stuff is here already.

UPDATE: I did recieve a email from Mike at RC4WD.
He said he would refund the entire shipping that I paid.

Thanks Mike

UPDATE 06-18-06: I recieved my rims They did not have the new wide rings I requested.
Am still trying to cancel my order for the Imex All T's they do not have in stock.
I have sent two emails requesting a refund and have heard nothing.
hmmmm?

justadork

06-13-2006, 10:31 PM

I just received this message from RC4WD..

"Thanks again for your business. Your order has been processed and the status has
been updated to the following
------------------------------------------------------
Order Number: xxxx
Detailed Invoice: xxxxx
Date Ordered: Saturday 10 June, 2006

Your order has been updated to the following status.

New status: Shipped

Comments:

shipped via USPS priority tracking# xxxxxxxxxxxxxxxxxxx"

Okay, so here is the message that USPS has given me...

"The U.S. Postal Service was electronically notified by the shipper or shipping partner on June 12, 2006 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later."

This means the product is not "SHIPPED"
I'm a little dissapointed, I do this (shipping) for a living with my E commerce store and this is considered a "no-no".

So it seems to me from your guys feedback it seems that if you haven't spend a billion dollars there or your problem is too hard for them to handle you get the :flipoff: from them. Not cool, it should only take 24 hours from time of complaint to get a response from the manufacturer/store. I think they think that WE have to order from RC4WD, theres other stores and they will learn if WE do what needs to be done and Don't order from RC4WD. Whats funny is I came in to learn about them, and have agreed that they aren't the most non-shady group of cats out there now. Poop.

bugman72

06-14-2006, 07:46 AM

rockwerks

06-14-2006, 08:06 AM

I would have to PARTIALLY disagree with your statement that the package is not "shipped". That's the canned response from USPS regarding the number. That is the exact message that you will get until AFTER your package has been placed in your mailbox. Then, and only then, will you see anything other than the canned message that you posted.

Do you ship via USPS very often in your E-commerce store? USPS and their confirmation numbers are useless.

X200, it is actually not a tracking # it is a comfirmation of delivery number, as it states when you pay for it

I still use em for light weight packages and small stuff cuz of cost and for stuff going to canada.......ups takes too long

jamesdezy

06-14-2006, 03:03 PM

well just got my peices i was missing with extras just in case
good to know mike is a man of his word (when you get one)
all good again

BrandonT

06-15-2006, 05:19 AM

Goes to show RC4wd Sucks Me and the Cleveland Crawlers have had problems out of them a few times and will never buy from them again

rockwerks

06-15-2006, 07:12 AM

Yeah, you got lucky.........

I got my box today, got HALF of what I paid for. I got 2 wheels, NOT 4... I am furious to say the least. All I can say is I better have those wheels this weekend os sh!t will hit the fan. A nice phone call from my lawyer will make his day that much better!

So did you call to find out what happened before you started ranting like a 4 year old?

Goes to show RC4wd Sucks Me and the Cleveland Crawlers have had problems out of them a few times and will never buy from them again

maybe some punctuation in the might help........

Turbobob

06-15-2006, 11:40 AM

I ordered the 2.2 narrow beadlocks & they got here in 2 days, order complete! The only problem is they shipped them with the wrong rings. I just sent an e-mail and I'll let you know how things turn out.:mrgreen:

rockwerks

06-15-2006, 12:13 PM

ranting like a 4 year old, I called 4 times throughout the day, enough for them to return my message thats for damn sure. Now it is the following day, still no call or e-mail. I'll give it another day before I proceed with legal issues, I can gauruntee I am going to have to get my stuff the hard way.:-( But rest assured, I WILL get my things.

trust me trying to apply pressure with legal action is a joke.......you will ring up big money in lawyer fees.....you will eventually get your stuff and have no case.....seen it hundreds of times...and you will get stuck with the lawyer bill too, you ever hear the old addage " patientce is a virtue"

many of us do this kind of business on the side, not full time, and dont make much on the stuff sold. I quite often have issues with vendors in my 4x business and being a total AZZ never gets you anywhere but ignored.

doubledub

06-15-2006, 04:37 PM

Dude,you should have known like the majority of us not to buy anything from him,I think you even mentioned it at the beginning of all of this.:shock:

Turbobob

06-15-2006, 04:44 PM

OK...I just received an E-Mail from Mike & the rings I wanted are on the way! He replied to my e-mail within 1 hour fixing the problem. This is my 3rd time doing business with them. NO problems! Sorry to hear you are having a bad time.;-)

rockwerks

06-15-2006, 04:57 PM

Dude,you should have known like the majority of us not to buy anything from him,I think you even mentioned it at the beginning of all of this.:shock:

X2,000,000,000,000,000 he knew there might be problems, and then gets pissed when he orders.......I guess thee dont grow em smart in IOWA

Cole82

06-15-2006, 05:03 PM

Screw you Rockwerks:flipoff:

rc4wd

06-15-2006, 05:06 PM

In terms of RTR trucks, we had a lots of problem getting them done on time for customer in the last 3 month. There is still one customer waiting for it, once that one is shipped, we have no more pending orders. After that, we dont plan to build any more RTR tucks anymore, right now all RTR related kit are removed from our site.

There is one customer who requested a complete refund and he got hims money back already. And we let him keep the 4x alum beadlock wheel and moab tires for free.

We have a lots of the 2.2 wheel in stock. Our new shipment guy seems to get pretty confused with what ring and what wheel to ship. We are fixing the problem now by pre-install the ring on all wheel, that should done to all 2.2 wheel within 1 month or so. If you look at our other beadlock wheel, those for Moab tires, all rings and screw are pre-installed. We do all the extra work to avoid sending the wrong product or miss a ring or two.

If you have anything on back order, please contact us via email at rcrock(at)gmai.com.

We just hired another person for taking care all the email, forum messages. She will start working 1st week of July. Our goal is respond all emails within 24hrs or less. This will also help the shipping guy as well, because he wont have to process credit card, count inventory and many other tasks.

In terms of inventory availability, we added sold out to all most all products that we dont have in stock now.

http://rc4wd.com/shop/advanced_search_result.php?keywords=Sold+Out&x=0&y=0

Of course, there will always be a few products that we miss to update. But things will get more accurate as we move to a new inventory software next month. Our goal is move to 0 backorder. When you really think about it, it doesn't benefit us neither ship multiple packages and pay multiple shipping fee. I hope the new software/website will go live in late July, then it will have a real time inventory control. Once the product qty is down to 1, it wont let customer check out anymore.

For those who has one of our old catalog, you will see that we already updated all products with a new product ID. With the old product ID, it was very difficult to manage and ship for a person who dont know the product (unforunatly shipping guy come and go). Now that the new product # is sequence, things become more efficent. It is very easy to find a product now. Our inventory also has grown a lot, we have probably twice more parts in stock than just 6 month ago.

We added a lots of dealer lately too, where you can purchase some of our popular products.

I can assure that who ever has a problem with a previous order, I will take care him right away.

For now, please contact us by email at rcrock(at)gmail.com. We are not taking any phone support at this moment.

In terms of USPS delivery confirmation #, it does not work as good as a UPS tracking #. Sometimes it wont say anything until it is actually delivered.

I do remember that there was a customer who ordered the wheel to be delivered in 3 days, but we shipped him by USPS priority mail. The entire shipping fee is already refunded (free shipping). Our shipping guy miss that one.

Quality control is something we are still learning and improving as we go. For example, such as the External Gear Reduction Unit says sold out even it was just released not too long ago. That's because we are testing our product much longer now before we ship them. Some older product, such as beadlock wheel, the manufacuting part is already very mature, so there is 0 problem in quality and finish. But many of the newer product still have problem. We just switched the way we make tracgear, then we found out that there are some quality problem as well. Punisher shaft is another great example, some customer had problem with it's universal pin. We refunded everybody who provided a picture show that is broken and promised a free set once we have more of the newer steel version.

We will continue making more and more special and unique crawler products, please be patient as we improve our business and quality.

-Mike (Support @ RC4WD)

rc4wd

06-15-2006, 05:22 PM

Cole82 need to contact us directly via email or PM. Since we always used the same paypal account for payment, it shouldn't be hard to locate his order history and tracking # info. I just need his last name.

There is no unread/unresponded PM in our inbox right now.

justadork

06-15-2006, 07:07 PM

Well it seems they are trying to get moving on with bigger things and thats good. I know its hard to handle everything with a small labor budget, it jst seems like these people have had to wait for soooo long to get a response but now that you stated 24 hour email turn around thats awesome. I am a person who will be very vocal about problems untill they are resolved, and then I'm happy. I'm pretty sure every one here felt very ignored, but you guys are taking steps to fix that problem and that makes it all good again. Thanks. Peace Out.

rockwerks

06-17-2006, 03:04 PM

Wheels just got here, THANKS MIKE!;-)

So is this whinefest over now.........can we move on? :flipoff:

J_Bone

06-17-2006, 06:59 PM

[Fingers crossed] Well I put an order in today....So I'll see how it goes.... [/Fingers crossed]

Reef

06-18-2006, 08:45 AM

Sweet looks like things are coming together there.
I still have a few issues with them but, sound like they will get it worked out..

Greg

fast_elco

06-19-2006, 07:59 PM

come on, just wait, this is not like fast food order.I made a couple of purchases no problem.In fact i think i will make another.keep up the slow pace..:mrgreen:

J_Bone

06-19-2006, 08:34 PM

Well I got an e-mail that my rims shipped, but the shock didn't. He might not stock them?

J_Bone

06-22-2006, 06:23 PM

Well, I got my rims while my shocks are on back order. I ordered Red rings.....I got plain ole aluminum... damnit

madhatter

06-23-2006, 09:31 AM

I think at the end of the day if you want stuff ''next day'' and can't wait. Then buy stock crap! I did alot of specialty things into my 1:1 car and anytime you want something custom or ''special'' then you sometimes have to wait for it.
I think people don't seem to realize that all that cool custom crap takes time. Just be thankfull that theres guys out there spending the time to do any aftermarket stuff at all. I ordered my wheels from RC4wd and yes I was a little worried at first but only because I hadn't heard of anyone else at the time that had delt with them. But I got them and comunication was good.

J_Bone

06-23-2006, 09:46 AM

Well, I didn't get my red rings on my Bead lock rims. But I just e-mailed them.

rockwerks

06-23-2006, 10:43 AM

Well, I didn't get my red rings on my Bead lock rims. But I just e-mailed them.

red sucks anyway:flipoff:

Eagle-Mark

06-23-2006, 01:38 PM

Placed an order on-line Friday and received it the following Friday. Excellent service.

PaloAltoK5

06-23-2006, 04:40 PM

Can I have some CHEESE to go with all the Whine around here?!! :flipoff:

I have ordered a HUGE list of stuff from them and never had an issue!! Everything on the list below was delivered in about 3 days from order date. Only had a few QC issues, and after I PM'd them they sent a new part PLUS like double my original order for spares!! 1 Bad axle in a set of 4 = 4 new ones!! Sweet!

1 x Rockbull II Adanced Rock Crawling Chassis
2 x RC4WD 3 x Aluminum Gears for Clodbuster
4 x RC4WD Advanced Super Steering Knuckles (2 Pair)
1 x RC4WD Aluminum T-Maxx 14mm Adaptor & Widener for Clod & TXT-1
1 x RC4WD Full Metal Steering Kit & Rear Lockout for Clod
1 x RC4WD Narrow Beadlock Wheel for Tamiya Clod Juggernaut TXT-1
1 x Heavy Duty Piggy Shocks with Heat Sink (4)
- Color: Red
1 x Rubber Shield Clod Bearing Kit
2 x Super Clodbuster SD Skid Plate
2 x RC4WD 303 Steel Axle Kit for Clod
2 x 8 Tooth 32P Pinion Gear
1 x RC4WD Adjustable Motor Mounts
2 x Super Clodbuster CNC Aluminum Bumper Braces
1 x RC4WD Beadlock Wheels for 2.2 Tires (12mm Hex) Narrow
8 x RC4WD Aluminum M3 Rod End with Steel Ball (1)
1 x RC4WD 12mm to 23mm Proline 40 Series Wheel Adaptor (4)
4 x (1) Clod Bevel Joint (BH4)
4 x RC4WD Aluminum Mini M3 Rod End with Steel Ball (1)
1 x RC4WD Aluminum 12mm-14mm T-Maxx Wheel Adaptor for Clod TXT-1
- T-Maxx Wheel Adaptor Upgrade: No Upgrade

J_Bone

06-23-2006, 11:04 PM

Can I have some CHEESE to go with all the Whine around here?!!

Why yes. I like Cheese.

CreepyCrawler88

06-25-2006, 12:01 PM

alright well i have posted under this thread a few times and just like all of you i have had my ups and downs this rc4wd. For a while mike (for those who dont know is the owner of rc4wd) was sending me free stuff once a week because the RTR my dad ordered about 5-6 months ago still isnt in. So my i finally ordered 2 sets of 2.2 beadlocks and one set with black outter rings came perfect. But the other set of rims with red outter rings came with 4 skinny outter rings with 8 holes in them and 4 wider outter rings with 6 holes in them. So i was a little confused to say the least. Im not mad at them, we as humans make mistakes, But i mean who ever was doing the packaging should go back to school and learn to count a little better. Im sure all this will be patched up monday but i just wanted to know if this little mishap has happend to anyone else and if it has did Mike send you more outter rings for free or did you have to buy them?!!?

Turbobob

06-26-2006, 05:53 AM

My wheels came with the wrong rings as well. I fired an e-mail to Mike & 2 days later, the correct rings were on my door step. He just said to ship the wrong ones back when the new ones arrive.

Fozzy Down Under

06-26-2006, 06:14 AM

J_Bone

06-26-2006, 08:18 PM

My wheels came with the wrong rings as well. I fired an e-mail to Mike & 2 days later, the correct rings were on my door step. He just said to ship the wrong ones back when the new ones arrive.
I sent off an e-mail about my wrong colored rings and I have yet to get a reply. But I did get an email that my shocks have shipped.

mikestoys

06-26-2006, 10:02 PM

I can assure that who ever has a problem with a previous order, I will take care him right away.

-Mike (Support @ RC4WD)

i gave up on my order back in april, so here goes an email hoping for the best...

Fozzy Down Under

06-27-2006, 12:03 AM

I wouldnt say dont buy from them.

I have bought from them and it was a great experience with a reasonable shipping time. The item was packed well and arrived as described.

I have had trouble with a couple of the wheels which I only just found out today. However I have emailed RC4wd and I will await the responce before going into to much more information.

To follow this up. I have heard back from mike. He requested I take some pictures of the problem. Which I did.

He is now shipping me out replacment parts.

This was all within 12 hours of me sending the email. I am happy to report the service is excellent.

rambuller84

06-27-2006, 03:16 AM

I'd pay $10-$20 more for a set of 2.2 beadlocks from here or ebay just so I didn't have to wait 2 months to ship in the first place and then bank on the 80% chance of having to wait another month to get replacment parts. It's like the credit card commercial

Wheels $80
1st shipping time. 2 months
Time spent trying to get replacement parts. 1 month
Time waiting for replacement parts. 2 months
Spending $20 more than new on ebay or rccrawler.com not to dick around with RC4wd for 5 months, PRICELESS!

Turbobob

06-27-2006, 05:26 PM

UPDATE.......Mike sent me the wide rings to replace the thin ones....but...my 2 year old got into my RC stuff & lost 4 of the wide rings that were just sent to me! I turned the house upside down & could not find them! So....I e-mailed Mike to let him know what happened and that I needed to keep the thin rings anyway, and to tell me how much to pay him for them. He sends me an e-mail back and says "That's OK, just keep them, NO CHARGE" This guy has been great to deal with! Again, I'm sorry to those that have had issues...But I'll be buying from them again!!8)

J_Bone

06-27-2006, 07:28 PM

I got an e-mail that my Red rings have shipped!! :flipoff: Sweet!
Good to know that, even though there were a few problems, every thing is coming together!
:lol:

james399

06-28-2006, 05:26 PM

i ordered a set of alloy beadlock narrowed wheels, got to me in three days, with the wrong color rings...
took a picture of it, and sent him my original invoice so he can clearly see the mistake...

he got to me within 24 hours, and told me that the replacement parts are on the way...

everyone makes mistakes, its what they do afterwards that seperates good people from bad...

good service = good guy... i would buy from him again...
just my 2cents

now i just have to wait for my rings

-james

mikestoys

06-28-2006, 09:44 PM

i gave up on my order back in april, so here goes an email hoping for the best...

mike emailed me a confirmation number for my replacement rings... looks like he is workin hard to turn things around... with this trend, looks like i will be forking over my money again for new purchases...

The Muscle

06-29-2006, 10:40 PM

it is not fair that some jerk gets his order in a week while some of us wait 6 months or more. is that special treatment or what?:flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff: :flipoff:

nuts4rc

06-29-2006, 11:48 PM

I've recently been ordering from RC4WD and though there were delays, patience has proven to be worth it. My parts have been coming in steadily. Thanks Mike for your great products.

Brent

camoTJ

06-30-2006, 03:16 PM

well my order went through and I recieved my stuff pretty quick... the shocks were on back order for a week then shipped monday and I have them now. I would do business again

taco crawler

07-01-2006, 05:20 PM

I ordered the 12mm to 14mm wheel adapters, and got them in 5 days. I am glad to see that they are working on the problems that they have had. I will continue to do bussiness with them in the future. thanks RC4WD.

RANOVRU

07-06-2006, 02:22 PM

Just thought I'd put my own personal expierience in here since some may want to know.

I purchased a set of alumin. lower shock link mounts from Mike back in Feb. of this year. They were in stock stock at the time so I pay for them and wait. I guess it was about 2 weeks I waited before I emailed him after having recieved no reply at all, not even a email saying "Ok, I've recieved your order and it's being processed." It took 2-3 emails before I finally got a response and check out how classy it was, "Hello, this is Mike from RC4WD, how can I help you?". I had plainly stated a very simple question in my previous emails. So I email him back for a # to contact him. Several days later I received a reply with a number. I then tried for a few days on and off (1-2 a day) to call him. No answer so I give up.

By this time it had been about a month since I originally placed my order. I send Mike an email one day saying I'd just like my money back. I decide to go to the local hardware store and just get some wire clamps to use for the shock mounts, and cut my losses. Maybe I'll get money back, maybe not.

About 1.5-2 months later (total of about 3 months after inital order was placed) I receive a package in the mail. HOLY SH!T it's my shock mounts!!! Wow, so happy to have them now that I've already been crawling for 2 months with my finished project....

That was the first and last thing I have ordered from Mike.

He makes some great products, but in this day and age that's just not enough. You've GOT to establish some kind of repor with your customers.