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07-10-2009, 01:35 AM
| #1 |
| Rock Stacker Join Date: Jun 2009 Location: Mesquite
Posts: 75
|  Bearing Missing. I just recieved my AX10 RTC yesterday and when I went to run it it seemed to be binding uo so I pulled the body off and watched and you could see the drive shaft jumping around. When I checked it out tonight it has one of the big bearings missing on the output inside the trans. I am a little disappointed as this is my first real crawler. I have emaild Axial about it so I hope they will send me one as I should not have to buy parts that are missing when new. Has anyone else had any trouble like this and how is thier customer service? I am just glad I noticed before I did real damage to the trans as it is it only needs the bearing, it just sucks not being able to run my new crawler until I get the bearing. |
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07-10-2009, 03:42 AM
| #2 |
| RCC Addict Join Date: Jan 2008 Location: Uhh Dunno....
Posts: 1,018
| The customer service is top notch. Just be cool and provide complete details.  |
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07-10-2009, 09:13 AM
| #3 |
| Quarry Creeper Join Date: Mar 2009 Location: Harbor City, CA
Posts: 470
| When I got my SCX10 kit, it was missing a front shock tower. Actually, it came with 3 rear towers and only the left front tower to be exact. I called them up and they asked me to fax my receipt and a copy of the parts layout with the missing part highlighted. I had the right part the next day! I'm sure it helps that I'm local to them. I'm sure they'll take care of you. They threw in some stickers too! |
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07-10-2009, 09:27 AM
| #4 |
| Axial Team Driver   Join Date: Feb 2005 Location: OC
Posts: 7,131
| Axial will take care of you. Their customer service is amazing |
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07-10-2009, 12:42 PM
| #5 |
| Rock Stacker Join Date: Jun 2009 Location: Mesquite
Posts: 75
| I am happy to report that the parts are on the way. Axial CS does seem to be top notch. I realized it is the same size as the bearings in my Slash tranny so I am tempted to borrow from that so I can try this thing out this weekend. Naturally I did not buy on Monday where I could have gottem the replacment this week. |
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07-10-2009, 02:31 PM
| #6 | |
| I joined the Band! Join Date: Oct 2008 Location: Bay Area
Posts: 1,037
| Quote:
Good to hear. I was wondering if Axial wanted you to pay the shipping? I had some bad electronics on a RTC I bought and Axial wanted me to pay the shipping for a replacement. Thanks. | |
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07-11-2009, 09:55 PM
| #7 |
| Rock Stacker Join Date: Jun 2009 Location: Mesquite
Posts: 75
| The email I got just said the parts were on the way. I have been taking the time to make some adjustments and mods I have read about here, anything I can do free as I am broke. Where I will spend my money first is on a new speed control, in the short time I ran before I realized there was a problem I already did not like the stock ESC. I went and raced my SC10 today so that took up my time so I didn't think about not being able to run the AX10. |
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07-12-2009, 09:42 AM
| #8 |
| Rock Stacker Join Date: Jun 2009 Location: Mesquite
Posts: 75
| Couldn't help myself, stole a bearing from my Slash so I could run this thing. I can't belive what it can do. |
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