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Old 07-10-2009, 12:35 AM   #1
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Default Bearing Missing.

I just recieved my AX10 RTC yesterday and when I went to run it it seemed to be binding uo so I pulled the body off and watched and you could see the drive shaft jumping around. When I checked it out tonight it has one of the big bearings missing on the output inside the trans.
I am a little disappointed as this is my first real crawler. I have emaild Axial about it so I hope they will send me one as I should not have to buy parts that are missing when new.
Has anyone else had any trouble like this and how is thier customer service?
I am just glad I noticed before I did real damage to the trans as it is it only needs the bearing, it just sucks not being able to run my new crawler until I get the bearing.
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Old 07-10-2009, 02:42 AM   #2
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The customer service is top notch. Just be cool and provide complete details.
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Old 07-10-2009, 08:13 AM   #3
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When I got my SCX10 kit, it was missing a front shock tower. Actually, it came with 3 rear towers and only the left front tower to be exact. I called them up and they asked me to fax my receipt and a copy of the parts layout with the missing part highlighted. I had the right part the next day! I'm sure it helps that I'm local to them. I'm sure they'll take care of you. They threw in some stickers too!
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Old 07-10-2009, 08:27 AM   #4
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Axial will take care of you. Their customer service is amazing
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Old 07-10-2009, 11:42 AM   #5
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I am happy to report that the parts are on the way. Axial CS does seem to be top notch. I realized it is the same size as the bearings in my Slash tranny so I am tempted to borrow from that so I can try this thing out this weekend. Naturally I did not buy on Monday where I could have gottem the replacment this week.
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Old 07-10-2009, 01:31 PM   #6
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Quote:
Originally Posted by lt1zwb96 View Post
I am happy to report that the parts are on the way. Axial CS does seem to be top notch. I realized it is the same size as the bearings in my Slash tranny so I am tempted to borrow from that so I can try this thing out this weekend. Naturally I did not buy on Monday where I could have gottem the replacment this week.

Good to hear. I was wondering if Axial wanted you to pay the shipping? I had some bad electronics on a RTC I bought and Axial wanted me to pay the shipping for a replacement. Thanks.
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Old 07-11-2009, 08:55 PM   #7
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The email I got just said the parts were on the way.
I have been taking the time to make some adjustments and mods I have read about here, anything I can do free as I am broke. Where I will spend my money first is on a new speed control, in the short time I ran before I realized there was a problem I already did not like the stock ESC.
I went and raced my SC10 today so that took up my time so I didn't think about not being able to run the AX10.
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Old 07-12-2009, 08:42 AM   #8
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Couldn't help myself, stole a bearing from my Slash so I could run this thing. I can't belive what it can do.
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