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10-28-2010, 10:45 PM
| #1 |
| Newbie Join Date: Nov 2009 Location: Hope BC
Posts: 13
|  customer service at Axial racing
Hey everyone, just thought I would share my expirence with the customer service department at Axial racing. to sum it up, it was awesome! I discovered a broken wheel weight in my XR10 kit, plus two of the screws for the bead locks striped before I had them snug. I e-mailed customer service and Scott K e-mailed me back, and will have my free replacement parts sent out. All with in 24 hours of my initial e-mail! plus STICKERS!! woo hoo! a big thank you to Axial and Scott for great service and a great product!  James PS, sorry if I posted this in the wrong place |
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10-29-2010, 02:47 PM
| #2 |
| Pebble Pounder Join Date: Jul 2009 Location: Woodburn
Posts: 189
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That's because Scott is the man!
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10-29-2010, 03:28 PM
| #3 |
| RCC Addict Join Date: Oct 2008 Location: south caki laki again
Posts: 1,695
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I experienced the same excellent customer support from Axial, Unfortunatley the gears they sent also failed.
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10-29-2010, 03:36 PM
| #4 |
| I wanna be Dave Join Date: Jan 2008 Location: GrandRapids, MILITIAGAN
Posts: 3,197
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AXIAL IS THE MAN. Had a f'ed up transfergear in the A-bag. E-mailed them, got a new one. Now that is what its all about.
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10-29-2010, 10:37 PM
| #5 |
| Newbie Join Date: May 2010 Location: houston
Posts: 31
| axial scot
striped rear gears mon. in mail box fri. hey im crawling this weekend. axial customer service is gold. xr10
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10-30-2010, 01:01 AM
| #6 | |
| Newbie Join Date: Feb 2009 Location: Germany
Posts: 25
| Quote:
Do it Scott then you are the man! | |
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