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05-20-2008, 10:26 PM
| #1 |
| Nope..   Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
|  Castle Customer support / Sidewinders
Just a little story that is so rare in our hobby I had to share it. I purchased two Sidewinders yesterday trying to support my local Hobbytown since the other 3 in the area are gone now.. Anyway, I get them home, set one up per the instructions and it acts all stupid. So I read all the directions and realize it's in BL mode by default. So I get into the config mode and wow is that confusing without clear directions! So, I'm on the phone with the a Castle tech support guy and he talks me through it while I tell him about loving the hell out of my Mamba Max. I get to done with option #8 and it kicks out of config mode and goes back to drive mode which doesn't let me into #9 which is BL or Brushed mode. So he tells me that the very first batch of 200-250 did this. So I ask what the chance is that the other is like this. He basically tells me "Astronomical"...  that sealed the deal of me being screwed. Guess what happened to the second one?:-( So I tell him that it does the same thing. So, he tells me since I basically have $350 retail of Castle stuff he's gonna send me a Castle link. FREE! I about shit myself. I've run Novak for a long time and grown accustomed to the "You F'ed it up, tough shit" line. I'm so sold on Castle products now! If anyone ever had a doubt about them, I'll be the first one to tell you they ROCK! I'm now working on replacing all my stuff with Castle products.
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05-20-2008, 10:41 PM
| #2 |
| Rock Stacker Join Date: Apr 2008 Location: houston
Posts: 79
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I agree. castle has like the worlds best costomer support. they are untouchable!!!!
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05-21-2008, 06:43 AM
| #3 |
| Quarry Creeper Join Date: Jan 2006 Location: Orlando
Posts: 224
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Castle has been great in supporting their new Mamba Monster as well. They have repeatedly frequented the forums on RC-Monster.com to answer specific questions and they're dealing very quickly with any failed units that customers have from the first production run of them.
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05-21-2008, 07:27 AM
| #4 | |
| I wanna be Dave Join Date: Mar 2008 Location: Wayne county. PA
Posts: 2,507
| Quote:
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05-21-2008, 09:40 AM
| #5 |
| Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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I'm still waiting on it, but it should fix the problem. I just have the old software and I need to download the new version 1.17.
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05-21-2008, 12:08 PM
| #6 |
| Rock Crawler Join Date: Aug 2007 Location: Columbia, TN
Posts: 813
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The castle link will definately help. Once you get the software installed and plug it up it's all simple to change settings. I know exactly what you're talking about with it being in BL mode, and I wouldn't have even had a clue how to change it without the link. I had issues getting the software to install for the link, and found a forum out there that several of the Castle staff are signed up on. They're quick to post to help out on issues with their products. Went with a Sidewinder and a CCBEC on the first rig, going with the same on my second, and I don't see me changing brands anytime soon.  |
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05-21-2008, 02:07 PM
| #7 |
| Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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So, about this forum.......got a name?
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05-21-2008, 02:17 PM
| #8 |
| Rock Crawler Join Date: Aug 2007 Location: Columbia, TN
Posts: 813
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It was on the rcgroup when I was just randomly searching for info about castle link problems. They've got a CC section in the vendors section and several different castle folks on there. I didn't know if I should be posting any links to other rc forums on here or not though.
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05-21-2008, 02:30 PM
| #9 |
| Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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I'm pretty sure it's ok when it's put like this.
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05-21-2008, 02:39 PM
| #10 |
| RCC Addict Join Date: Apr 2007 Location: RAMBLIN
Posts: 1,713
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Yeah, I Called Castle About A Firmware Issue And They Took The Time To Explain It All. Great Customer Service . I Switched To Castle In All My Cars.
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05-21-2008, 03:06 PM
| #11 | |
| Quarry Creeper Join Date: Jan 2006 Location: Orlando
Posts: 224
| Quote:
http://www.rc-monster.com/forum/forumdisplay.php?f=34 Joe Ford (Product Specialist) and Patrick del Castillo (Company President/Principle Engineer) both post on there. | |
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05-21-2008, 03:10 PM
| #12 |
| MODERATOR™   Join Date: Jul 2004 Location: Ohio
Posts: 18,928
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The Castle guys are on this forum too. I think one of them started a help thread in Electronics after TattoKenny (I think) mentioned something to them. Something like that... |
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05-22-2008, 08:38 AM
| #13 |
| Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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That's nice to know. So, PeePee, do you actually drink that piss water of a beer?
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05-22-2008, 10:25 AM
| #14 |
| I wanna be Dave Join Date: Aug 2005 Location: NE Ohio
Posts: 8,817
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Yes he does, I witnessed it.... In fact, he handed me one, and I drank it... who turns down free beer?  |
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05-22-2008, 10:34 AM
| #15 |
| Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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I'd drink it if it was free I guess... I guess I'm just upity.  I drink a lot more Leinenkugel (Big Butt Doppelboch), New Castle, and Killians.. American beer is gross.
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05-22-2008, 01:44 PM
| #16 |
| MODERATOR™ Join Date: Jul 2004 Location: Ohio
Posts: 18,928
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I drink enough of it to be on the Team! Ha! Cheap, effective, not too strong of a flavor... I prefer anything Great Lakes, and most IPAs, but I'd rather not drink my money away, so I cheap out usually. |
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05-22-2008, 02:43 PM
| #17 | |
| Newbie Join Date: Mar 2008 Location: Green Bay
Posts: 6
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05-22-2008, 03:01 PM
| #18 | |
| PapaGriz Yo  Join Date: Apr 2004 Location: In the garage building the wife a crawler
Posts: 13,137
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So I grabbed my Castle Link, updated my software, plugged in the Sidewinder, and blamo! there is was. Changed it to brushed and everything worked great. I've got 2 Sidewinders, a Mamba Maxx, 2 Mamba 25's, and 3 CC BEC's, I want a free Castle Link too.   Last edited by Grizzly4x4; 05-22-2008 at 03:05 PM. | |
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05-22-2008, 03:06 PM
| #19 |
| ~THE SCALE SHOP~ Join Date: Apr 2006 Location: KILLEEN TX
Posts: 10,056
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now if they just lower the prices 25-50% |
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05-22-2008, 03:10 PM
| #20 | |
| ΜΟΛΩΝ ΛΑΒΕ  Join Date: Dec 2006 Location: In tha Bush of Louisiana
Posts: 4,343
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I went to Castle Creations office back in March and got the tour  .There great guys with some awsome products and only thing I will use. 2 mamba max, 1 sidewinder, and 3 CCBEC and coming soon Mamba Monster Last edited by chip cross; 05-22-2008 at 03:13 PM. | |
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