Customer Service
 

Which online vendor has the best customer service/product support? So far the few Ive tried have been horrible, I wont mention any names at this point but it seems like its a case of "take the money and run". If you have any good or bad experiences, Id like to hear them...

From personal experiance TCS get my vote of confidence as well as Mayhem Eng. Great service and quick!

Over past year ive ordered many times from TCS and CKRC and never had a problem.

All of the current vendors here are stand-up people(Because the bad ones don't get to hang around long). Check the feedback section and individual vendor feedback threads and make these judgements for yourself. Just because they don't show up to your door and give you hugs and kisses does not make them "horrible" as you stated:idea:

From my experiance, Bender Customs, now Axial, TCS, RPP Hobby, KK, DNA, Mayhem Eng., Holmes Hobbies, DMG, and Tammies hobbies have done me well, I really have not dealt with others much.

From my experience,RCP Crawlers,Holmes Hobbies,RPP Hobby,Tammies Hobbies,CDW,JP Customs and Axial all have great customer service. Those are the vendors I've dealt with in the past.

I'd have to agree with TEDROCKZ to a point. One thing you need to realize,most of our vendors are not doing this as their 9 to 5 job. It's a hobby and these guys are working hard to bring us nice products for our crawlers. If they don't roll out the red carpet for you and tuck you in at night,don't take it personal.

I've ordered from RPP, MFM Racing, Holmes Hobbies, JP Custom RC's and Mayhem and have had no problems with any of them"thumbsup"

lol, I dont expect people to kiss my a$$, all I expect is reasonable service in a timely manner. I shouldnt have to go round and round via emails that take too long to be replied to. Ive had a project on the bench now for way too long waiting for the correct parts and a little assembly help. Simple as that. Thanks for all the replies!

http://www.rccrawler.com/2007peopleschoice.html

TCS, Voted the best by the members of this site.

Why not mention their name? I have dealt with a few places (sorry can't remember which ones) and never was disgruntled. Anymore most of my transactions are just online so there is no "customer interaction" except maybe an email.

in my opinion... TCS takes the win... arizona to PA in 3-4 days(ship time)

but usually like 4-5 days from time i click order til i get the parts...

Just about any of the long standing vendors here are good to deal with.What exactly do you mean by "horrible" service.

I forgot JP's and 62 PYRO..... Sorry!! :oops:

:flipoff::flipoff::lol::lol:

I have dealt with almost all the vendors on RCC and have not had one bad deal. In my experience, RPP Hobby has always been above the rest as far as shipping and cust service.

Corey at RPP has to be the best in my book. Heck, he called me last week on my cell phone just to let me know a back-ordered item had shipped. :shock: I've also had good experiences with Cheapbatterypacks.com. "thumbsup"

I've dealt with Corey from Rpp, and he will go the extra mile for his customers, i can also say that for John at Holmes Hobbies, Ryan at Tammies hobbies, Kevin and Cory:flipoff: at TCS, Gerame at Eritex inc. , Jarod at JP's, mfm racing, mudbauer, yotachump, NickRummy, Brett at CPE, Davis at insanerc, Crawln Coles , these are the ones that stand out for the great service i have gotten from them.

X2 "thumbsup""thumbsup""thumbsup"

Ill agree with that, plus CKRC. All three have been awesome, and had super quick shipping times. :lol:

I've ordered from tcs many times never had any problems always at my door in 5 day every time and i live in Brisbane Australia so thay get my vote any day