RCCrawler Forums

bpd964 · 03-18-2011, 02:13 PM

Seriously speaking/asking. Is there a place where we can order crawler parts and not have to wait a week or two before your order ships? A place where the vendor responds to emails/PM's, professional and courteous staff, good customer service?

I've already missed two comps waiting for vendors to ship parts. The worst is when the vendor won't even respond to email or PM's.

I used to own a business so I FULLY understand what takes place when dealing with this sort of thing, BUT, customer service was always number one with me. I always communicated with the patron/customer and I was always honest. The reason that I no longer have the business is because I became too busy with my full time job and "life" and was unable to properly provide professional service. I figured if I was unable to keep the customers happy, then what's the point? I know you can't please everyone, but I would at least be up front and kept them informed about their products that they've spent their hard earned cash on.

I believe in the small business owner/vendor and I would rather support them before going directly to the big name companies. However, my experience with a few vendors that sell here has been less than favorable and down right horrible.

I'm just venting because I will miss another comp because parts that I've ordered almost 2 weeks ago still haven't even shipped yet.. This is just sad..

SO, I have money to spend and I need parts so if anyone has any idea where I can purchase some XR10 parts and have them before April 6, 2011, please let me know.

I'm stepping down from the soapbox now...

jetboat · 03-18-2011, 02:37 PM

looks like your on the east coast which means you are opposite of most dealers. Im a huge fan of RPP he ships insanly fast. TCS has always been decent. RC4wd seems to have gotten slow as they have grown. You could always go with Tower if you just have to have it.

bpd964 · 03-18-2011, 03:04 PM

Agreed. TCS is THE best in my experience thus far.

Rc4wd is very slow. JPcustomRc is just sad! My last experience is with CKRC and that's not going well so far.

CD13 · 03-18-2011, 03:34 PM

TCS is your answer, Great fokes and shipping

Robotboy · 03-18-2011, 03:36 PM

Yup, TCS and RPP! Always fast shipping.

AB8DQ · 03-18-2011, 03:42 PM

TCS for sure. I ordered a part for my AX10 on Monday the 14th at 5:04pm, and received the part on Thursday the 17th.. And the part was cheaper than my LHS.. even with shipping

bpd964 · 03-18-2011, 03:43 PM

TCS doesnt always have what I need but when they do, they are awesome. Gonna drop some cash at RPP. Hope they have everything I need for my next super crawler.

Thanks for the info..

Duuuuuuuude · 03-18-2011, 03:43 PM

RPP always gets my stuff out the door stupid fast. What happens when USPS gets ahold of it is usually another matter...

I usually get my stuff in 4-5 days via Priority, and in rare occasions, 3 days. But that's coming from Cali to the middle of nowhere Arkansas.

cj7man · 03-18-2011, 03:44 PM

rpp and tcs are great. It never takes more then a week to get to the part of connecticut i live in. In fact i placed an order with rpp on tuesday and it was at my house today

tltman12 · 03-18-2011, 04:06 PM

Rpp is the best vendor I have bought from on this site.

bpd964 · 03-18-2011, 04:21 PM

Quote:

Originally Posted by cj7man

rpp and tcs are great. It never takes more then a week to get to the part of connecticut i live in. In fact i placed an order with rpp on tuesday and it was at my house today

Great to hear since I'm in Connecticut as well. Thanks!

JeremyH · 03-18-2011, 04:26 PM

Quote:

Originally Posted by Duuuuuuuude

RPP always gets my stuff out the door stupid fast. What happens when USPS gets ahold of it is usually another matter...

No joke. That radio that I won on Sunday was in my hands on Wednesday. I dont know what Corey gives his postal workers (I am guessing Meth), but they haul ass! They even have a phone that they frequently answer.

Rockthrasher · 03-18-2011, 05:37 PM

RPP is a great vendor! As stated above, they have very fast shipping. Just about all of the bodies I paint come from RPP.

TSK · 03-18-2011, 05:57 PM

I think you need to click on "express" or "expedited" shipping and pay the extra $50 for it. Never pick "first class mail" as your shipping option. The last time I did that (for something I wansn't in a rush for) it sat in California for 2 weeks "processing through the sort facility." By the time i finally got it, I almost forgot i had ordered it.

I mean seriously. Even if they process your order, package it, and drop it of at the PO or UPS or whatever, it still has to go through many hands before it is put on a plane (or truck), then flown (or drriven) to the destination hub, AND THEN unloaded, reloaded, AND THEN driven to your door.

So I always figure not seeing any prdouct for AT LEAST a week. Then maybe add another week if it's coming from east coast (since i'm in hawaii)

I mean, come on... you have to take into account the space-time continuum and other laws of physics.

But guys who don't return PM's suck.

bpd964 · 03-18-2011, 06:00 PM

Quote:

Originally Posted by TheSCorpionKing

I think you need to click on "express" or "expedited" shipping and pay the extra $50.

I'm always willing to pay extra for expedited shipping! I have in one case and I was told that it only applies once the product has actually shipped. This did not include the One week processing time. I know some products state that there will be a certain amount of time for special orders. This was not one of them.

DonsATV · 03-19-2011, 12:14 AM

I'll put in another vote for RPP. As long as it's in stock he never fails to get me my stuff in 3 days coast to coast.

dezrik · 03-19-2011, 03:23 AM

I bought something off of ebay and it was shipped parcel... it took 3 weeks to get here and it was only a state away......

RPP and TCS and the smaller vendors always get my business and they process and ship in a reasonable time.

03-18-2011, 02:13 PM	#1
bpd964 Quarry Creeper Join Date: Mar 2010 Location: Bridgeport, CT Posts: 280	A good place to order... ?? Seriously speaking/asking. Is there a place where we can order crawler parts and not have to wait a week or two before your order ships? A place where the vendor responds to emails/PM's, professional and courteous staff, good customer service? I've already missed two comps waiting for vendors to ship parts. The worst is when the vendor won't even respond to email or PM's. I used to own a business so I FULLY understand what takes place when dealing with this sort of thing, BUT, customer service was always number one with me. I always communicated with the patron/customer and I was always honest. The reason that I no longer have the business is because I became too busy with my full time job and "life" and was unable to properly provide professional service. I figured if I was unable to keep the customers happy, then what's the point? I know you can't please everyone, but I would at least be up front and kept them informed about their products that they've spent their hard earned cash on. I believe in the small business owner/vendor and I would rather support them before going directly to the big name companies. However, my experience with a few vendors that sell here has been less than favorable and down right horrible. I'm just venting because I will miss another comp because parts that I've ordered almost 2 weeks ago still haven't even shipped yet.. This is just sad.. SO, I have money to spend and I need parts so if anyone has any idea where I can purchase some XR10 parts and have them before April 6, 2011, please let me know. I'm stepping down from the soapbox now...

03-18-2011, 03:04 PM	#3
bpd964 Quarry Creeper Join Date: Mar 2010 Location: Bridgeport, CT Posts: 280	Agreed. TCS is THE best in my experience thus far. Rc4wd is very slow. JPcustomRc is just sad! My last experience is with CKRC and that's not going well so far. Last edited by bpd964; 03-18-2011 at 03:23 PM.

03-18-2011, 05:57 PM	#14
TSK Shelf queen Join Date: Aug 2008 Location: Internet Posts: 5,857	I think you need to click on "express" or "expedited" shipping and pay the extra $50 for it. Never pick "first class mail" as your shipping option. The last time I did that (for something I wansn't in a rush for) it sat in California for 2 weeks "processing through the sort facility." By the time i finally got it, I almost forgot i had ordered it. I mean seriously. Even if they process your order, package it, and drop it of at the PO or UPS or whatever, it still has to go through many hands before it is put on a plane (or truck), then flown (or drriven) to the destination hub, AND THEN unloaded, reloaded, AND THEN driven to your door. So I always figure not seeing any prdouct for AT LEAST a week. Then maybe add another week if it's coming from east coast (since i'm in hawaii) I mean, come on... you have to take into account the space-time continuum and other laws of physics. But guys who don't return PM's suck. Last edited by TSK; 03-18-2011 at 06:04 PM.

03-18-2011, 02:37 PM	#2
jetboat I wanna be Dave Join Date: Dec 2005 Location: Tax Nation Posts: 2,289	looks like your on the east coast which means you are opposite of most dealers. Im a huge fan of RPP he ships insanly fast. TCS has always been decent. RC4wd seems to have gotten slow as they have grown. You could always go with Tower if you just have to have it.

03-18-2011, 03:34 PM	#4
CD13 Holmes Hobbies Join Date: Jan 2007 Location: No Where Posts: 2,751	TCS is your answer, Great fokes and shipping

03-18-2011, 03:36 PM	#5
Robotboy RCC Addict Join Date: May 2009 Location: In the warmth! Posts: 1,163	Yup, TCS and RPP! Always fast shipping.

03-18-2011, 03:42 PM	#6
AB8DQ Rock Stacker Join Date: Nov 2010 Location: Kalamazoo Posts: 68	TCS for sure. I ordered a part for my AX10 on Monday the 14th at 5:04pm, and received the part on Thursday the 17th.. And the part was cheaper than my LHS.. even with shipping

03-18-2011, 03:43 PM	#7
bpd964 Quarry Creeper Join Date: Mar 2010 Location: Bridgeport, CT Posts: 280	TCS doesnt always have what I need but when they do, they are awesome. Gonna drop some cash at RPP. Hope they have everything I need for my next super crawler. Thanks for the info..

03-18-2011, 03:43 PM	#8
Duuuuuuuude Suck it up! Join Date: Mar 2008 Location: Arkansas Posts: 11,652	RPP always gets my stuff out the door stupid fast. What happens when USPS gets ahold of it is usually another matter... I usually get my stuff in 4-5 days via Priority, and in rare occasions, 3 days. But that's coming from Cali to the middle of nowhere Arkansas.

03-18-2011, 03:44 PM	#9
cj7man Newbie Join Date: Feb 2006 Location: staffordsprings Posts: 32	rpp and tcs are great. It never takes more then a week to get to the part of connecticut i live in. In fact i placed an order with rpp on tuesday and it was at my house today

03-18-2011, 04:06 PM	#10
tltman12 Quarry Creeper Join Date: Apr 2007 Location: . Posts: 314	Rpp is the best vendor I have bought from on this site.

03-18-2011, 05:37 PM	#13
Rockthrasher RCC Paint & Graphics Join Date: Oct 2005 Location: Wauseon, OH. Posts: 2,017	RPP is a great vendor! As stated above, they have very fast shipping. Just about all of the bodies I paint come from RPP.

03-19-2011, 12:14 AM	#16
DonsATV RCC Addict Join Date: Apr 2009 Location: United States of the Offended Posts: 1,184	I'll put in another vote for RPP. As long as it's in stock he never fails to get me my stuff in 3 days coast to coast.

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03-19-2011, 03:23 AM	#17
dezrik Rock Crawler Join Date: Aug 2006 Location: Pinedale, WY Posts: 873	I bought something off of ebay and it was shipped parcel... it took 3 weeks to get here and it was only a state away...... RPP and TCS and the smaller vendors always get my business and they process and ship in a reasonable time.

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