RCCrawler Forums

BUGGYBOY · 09-14-2011, 01:14 PM

I would like to give out a big thank you to Steve Kleiboeker at futabas hobby services.
I had purchased a new radio from FAST TRACK HOBBIES in Rocklin CA and the unit was defective out of the box.Not fast tracks fault and it was a new unit. I followed the instructions and contacted Hobbie Services, the unit was replaced and came back to me with a new issue, I called back and explained the issue and I was then sent to Steve. He listened to my problem and agreed to send out a new updated replacement, Great ! I thought, well somehow it arived with a minor boxing issue , no problem with the radio just a piece or two missing. I again called back and spoke with Steve. He reviewed the process and just to make sure I did not encure any additional issues he has sent out a complete new unit from new stock. I would like to publicly thank him and let everyone know that Futaba and Hobby Servies stepped up and took care of me in a very reasonable manner, In the end I think that he went over and above for his role as a customer service agent for Futaba.

Thank You
Robin J. Chambers
Grass Valley CA

Peaker · 09-16-2011, 06:29 AM

to good service.

I just recived my radio witch have been to the land of cali for a little fixing at airtronics, absolutely no remarks here and so fast fix and return shipping i was amased to see my radio back so soon.

I just had a broken pot wire on the R stick

jeepron · 09-16-2011, 10:12 AM

Sounds like good customer service BUT...2 defective radios in a row

and then a boxing issue...so how long did it take to finally get a working radio?

BUGGYBOY · 09-16-2011, 12:57 PM

To be honest I did have to push the buttons a few times, BUT I did start off with a 4pk, NOT THE SUPER , That was bad out of the box and then I sent it in and when I got it back the box was not the same box that I had sent in and was quite beat up, during the process I was able to get them to upgrade me to the 4pkS model . When that came in it was with a older reciever and looked like it had been already in the hands of someone else. i now have a brand new 4pks in box from the warhouse 2nd day delivery, due here on monday, and I will keep the extra reciever as well. Over all it did take more of a effort than it should have but in the end and after I talked to a manager things were taken care of . I bought it on Aug 8th , the new unit as per UPS is due on monday Sept 19th. I wolud have bitched much louder and not been so nice but Steve was good to work with and I ened up with the newer radio.

09-14-2011, 01:14 PM	#1
BUGGYBOY Quarry Creeper Join Date: May 2007 Location: Grass Valley California Posts: 209	Thanks to Futaba and Steve from Hobby Services I would like to give out a big thank you to Steve Kleiboeker at futabas hobby services. I had purchased a new radio from FAST TRACK HOBBIES in Rocklin CA and the unit was defective out of the box.Not fast tracks fault and it was a new unit. I followed the instructions and contacted Hobbie Services, the unit was replaced and came back to me with a new issue, I called back and explained the issue and I was then sent to Steve. He listened to my problem and agreed to send out a new updated replacement, Great ! I thought, well somehow it arived with a minor boxing issue , no problem with the radio just a piece or two missing. I again called back and spoke with Steve. He reviewed the process and just to make sure I did not encure any additional issues he has sent out a complete new unit from new stock. I would like to publicly thank him and let everyone know that Futaba and Hobby Servies stepped up and took care of me in a very reasonable manner, In the end I think that he went over and above for his role as a customer service agent for Futaba. Thank You Robin J. Chambers Grass Valley CA Last edited by BUGGYBOY; 09-14-2011 at 02:19 PM.

09-16-2011, 06:29 AM	#2
Peaker Rock Crawler Join Date: Oct 2009 Location: Danish badlands Posts: 761	to good service. I just recived my radio witch have been to the land of cali for a little fixing at airtronics, absolutely no remarks here and so fast fix and return shipping i was amased to see my radio back so soon. I just had a broken pot wire on the R stick

09-16-2011, 10:12 AM	#3
jeepron Pebble Pounder Join Date: Jun 2009 Location: waretown,nj Posts: 130	Sounds like good customer service BUT...2 defective radios in a row and then a boxing issue...so how long did it take to finally get a working radio?

09-16-2011, 12:57 PM	#4
BUGGYBOY Quarry Creeper Join Date: May 2007 Location: Grass Valley California Posts: 209	To be honest I did have to push the buttons a few times, BUT I did start off with a 4pk, NOT THE SUPER , That was bad out of the box and then I sent it in and when I got it back the box was not the same box that I had sent in and was quite beat up, during the process I was able to get them to upgrade me to the 4pkS model . When that came in it was with a older reciever and looked like it had been already in the hands of someone else. i now have a brand new 4pks in box from the warhouse 2nd day delivery, due here on monday, and I will keep the extra reciever as well. Over all it did take more of a effort than it should have but in the end and after I talked to a manager things were taken care of . I bought it on Aug 8th , the new unit as per UPS is due on monday Sept 19th. I wolud have bitched much louder and not been so nice but Steve was good to work with and I ened up with the newer radio.

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