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02-03-2007, 09:41 AM | #21 |
Quarry Creeper Join Date: Sep 2006 Location: Jackson
Posts: 278
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I have ordered from them many times, never the wrong items, Missed shipping one item in the order and I had 3 days later. I guess I just must be lucky, been dealing with them since they started and no problems so far. (knock on wood)
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02-03-2007, 09:42 AM | #22 | |
RCC Addict Join Date: May 2006 Location: In England, looking for the threadlock...
Posts: 1,150
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02-03-2007, 10:13 AM | #23 |
Powered by Awesome Join Date: Sep 2004 Location: Parker, Colorado
Posts: 3,622
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well thers no surprise there. every couple of days someone is having a problem with them. Keep in mind that they do A LOT of business... sometimes things happen, i have heard that he is good at making things right... eventually.
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02-03-2007, 11:03 AM | #24 |
Rock Stacker Join Date: Dec 2006 Location: On the Trail
Posts: 53
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The only way he could make this transaction "right" is to refund the money and overnight the product with a hand written appology letter. |
02-03-2007, 11:36 AM | #25 |
Rock Stacker Join Date: Dec 2005 Location: crestwood
Posts: 82
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Man that sucks,i was thinking of ordering a r-2 tranny but not now.I would get a refund and if he is a good man he would hook you up with the beadlocks free of charge for your waiting |
02-03-2007, 11:38 AM | #26 | |
owner, Holmes Hobbies LLC Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
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How is that right? Free money and free product? How about you send me your crawler cause you said something that offended me? It would make me feel "right" | |
02-03-2007, 11:59 AM | #27 |
Quarry Creeper Join Date: Apr 2006 Location: the creek
Posts: 396
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I could see a partial refund or maybe something free with your order to help compensate. just because he gets a lot of orders does not give him the right to have poor service. I work for a parts company for real automotive, and we send out over 300,000 parts to distributors and dealerships every day. yet we don't take that long to ship (unless no stock on hand, and that even gets looked into and vendor gets in trouble if their fault). not to mention our error rate gets rated a PPM (Parts Per Million) because it is so low! If you can't handle the volume, you need to slow down or tell people off the start... your orders might take X amount of time due to no stock, back orders or whatever! anyhow... I still want a r2 those are just too sweet... now if I only had the money! |
02-03-2007, 12:10 PM | #28 | |
Rock Stacker Join Date: Dec 2006 Location: On the Trail
Posts: 53
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Last edited by JeepManMarc; 02-03-2007 at 12:12 PM. | |
02-03-2007, 02:03 PM | #29 |
Rock Crawler Join Date: Mar 2006 Location: Auburn, WA
Posts: 983
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Maybe people should start copying the Better Business Bureau every time they have an issue with the vendor. Their purpose is consumer protection, and once he is on their radar there won't be much choice but to improve service. It's a sad state of affairs when I know more people who had wrong orders than right ones. Sure he makes it right eventually, but that's no excuse for not caring about your customers. I won't buy anything from them, no matter how nice the wheels are. |
02-03-2007, 06:29 PM | #30 |
Rock Crawler Join Date: Nov 2005 Location: Fremont/Newark, California
Posts: 710
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Maybe the vendor needs a hold placed on their vendor account here until all the problems are fixed. Yeah it sounds rough but, think how much business this site has brought them. Get your s**t fixed, take care of all your orders then you can start selling stuff again. |
02-03-2007, 08:37 PM | #31 | |
Rock Stacker Join Date: Dec 2006 Location: On the Trail
Posts: 53
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02-03-2007, 10:37 PM | #32 |
Quarry Creeper Join Date: Nov 2004 Location: In the saddle...
Posts: 473
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I've bought stuff from RC4WD without problems. I've heard the stories from people. The reason people aren't really jumping on the company's case is because it offers some crazy innovative products that no one else does. The sheer cool factor of some of their parts makes the gamble worthwhile to some.
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02-03-2007, 10:56 PM | #33 |
I wanna be Dave Join Date: Feb 2004 Location: Columbia Gorge
Posts: 5,512
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I've ordered from RC4WD a few times, only once was there an issue, I sent an email and was sent a replacement for free. Things happen. Hua has more than just RC4WD that he runs. There are only a couple people that run the show. Be patient. If you don't like ordering directly from RC4WD, buy from another vendor on RCC that carries the RC4WD products. RCPCrawlers, Tammies Hobbies, etc.. |
02-03-2007, 11:58 PM | #34 | |
Rock Stacker Join Date: Dec 2006 Location: On the Trail
Posts: 53
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RC4WD get your prioritys straight, thats all I have to say. | |
02-04-2007, 01:53 AM | #35 |
Nope.. Join Date: Aug 2005 Location: Whiteland, Indiana
Posts: 1,849
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I don't want to have an RC4WD part in my home. Maybe if he focused on getting his **** straight, he could quit whatever job he has and sell RC stuff all the time and be profitable. Think about all the people that won't buy from him because of all the jerking around they've had done to them, or that they've heard of. That's a lot of money. You have to think, they aren't crawler specific. There are a lot of other groups of people that feel the same way most of us do.
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02-04-2007, 09:50 AM | #36 |
Pebble Pounder Join Date: Sep 2004 Location: Livermore, CA
Posts: 122
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RC4WD - You need to step up and make things right, bub. **rant ON** I have my share of frustration too.....*growls* Pls explain whats the heck wrong with this concept - I ordered same # of stuff with you, RPP, Ultimate Hobbies. RPP from Ukiah, UH from SoCal got their products to my door 1 week faster than you when you are only 30 minutes away from my residence. I dont get it. I just dont. I also have to send you an email and post a comment in one of your thread in vendors forum to remind you that you have order that needs to be processed. Even to this date, I still havent received missing hardware for my clod axles. This is NOT how you run your business. **rant OFF** Last edited by nightcrawler; 02-04-2007 at 10:04 AM. |
02-04-2007, 09:58 AM | #37 |
Rock Crawler Join Date: Jan 2005 Location: Post Falls
Posts: 570
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It's funny cause I ordered a short R2 shaft the other day it it was here in two days. My beadlocks where another story though. LOL For the record RCP is in Cali.. |
02-04-2007, 10:02 AM | #38 | ||
Rock Crawler Join Date: Jan 2004 Location: Round Rock, TX
Posts: 597
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02-04-2007, 10:06 AM | #39 | |
Pebble Pounder Join Date: Sep 2004 Location: Livermore, CA
Posts: 122
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02-04-2007, 10:14 AM | #40 | |
Pebble Pounder Join Date: Sep 2004 Location: Livermore, CA
Posts: 122
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