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Old 06-06-2007, 07:41 PM   #1
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Angry RCC store issue

Ok, I really hate to do this...BUT I'm not getting anywhere
using the usual methods.

I ordered some merchandise from the RCCrawler store on 5/14
(payed with paypal)...rec'd an email confirming my order right
away. Never rec'd any shipping info, or updates as to the status
of the order. :-(

sent an email to sales@rccrawler.com
on (or about) the 25th, than again last night....

Still get no reply...I really hate to contact paypal, but I
think I've waited a "reasonable" amount of time, without
as much as a simple communication regarding my order....

Help an old man out here guys, Wassup with my chit ?

Anyone else had issues like this ?

TIA for thoughts or suggestions regarding this issue.

NooB
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Old 06-06-2007, 07:43 PM   #2
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PM jason here on RCC, he'll take care of it for you.
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Old 06-06-2007, 07:48 PM   #3
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Thanks Brad...I'll give it a shot !

Really hate to sound like a grumpy old man :-(

But, I just want to know there is someone
minding the store. And, a little update wouldn't
hurt either.

NooB
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Old 06-06-2007, 07:57 PM   #4
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I had similar issues in the past. Through jason and badger I was able to get the misunderstanding straight. RC4WD went above and beyond to make it right
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Old 06-06-2007, 08:03 PM   #5
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I had the same problem about 5 months ago. Waited over a month on shipping and then receiving the wrong product. Jason took care of the problem and everything turned out ok

PM Jason and he will take care of you.
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Old 06-06-2007, 10:55 PM   #6
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Quote:
Originally Posted by noob@this View Post
sent an email to sales@rccrawler.com
on (or about) the 25th, than again last night....

Still get no reply...I really hate to contact paypal, but I
think I've waited a "reasonable" amount of time, without
as much as a simple communication regarding my order....
I read your email from last night. Jason responds to the web store emails and I respond to technical problem emails (because we get that many emails, we split up the tasks).

I will be talking to Jason tomorrow and will confirm that he did respond to you, if not I will take care of the problem.

Thanks for your patience.
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Old 06-06-2007, 11:33 PM   #7
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Thanks Badger, I really appreciate your looking into this

Just checked my inbox again and there were no messages from
him....

As long as we can get this taken care of, I'll be a happy camper

NooB
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Old 06-07-2007, 09:11 PM   #8
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I am really sorry about this, your order got overlooked. I am leaving town tomorrow, but I will make sure this goes out priority before I leave.

-J
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Old 06-07-2007, 09:29 PM   #9
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I also was takin care of during a small problem . Trust me Jason will make it right !!!
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Old 06-08-2007, 01:50 PM   #10
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Update...

Jason has been in touch with me via PM and email.

My order shipped today

Thanks again Jason !

NooB
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