06-06-2007, 07:41 PM | #1 |
Pebble Pounder Join Date: Dec 2006 Location: Great Lake State
Posts: 137
| RCC store issue
Ok, I really hate to do this...BUT I'm not getting anywhere using the usual methods. I ordered some merchandise from the RCCrawler store on 5/14 (payed with paypal)...rec'd an email confirming my order right away. Never rec'd any shipping info, or updates as to the status of the order. :-( sent an email to sales@rccrawler.com on (or about) the 25th, than again last night.... Still get no reply...I really hate to contact paypal, but I think I've waited a "reasonable" amount of time, without as much as a simple communication regarding my order.... Help an old man out here guys, Wassup with my chit ? Anyone else had issues like this ? TIA for thoughts or suggestions regarding this issue. NooB |
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06-06-2007, 07:43 PM | #2 |
2006 2.2 National Champ Join Date: Dec 2004 Location: Big Bear Lake
Posts: 8,328
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PM jason here on RCC, he'll take care of it for you.
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06-06-2007, 07:48 PM | #3 |
Pebble Pounder Join Date: Dec 2006 Location: Great Lake State
Posts: 137
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Thanks Brad...I'll give it a shot ! Really hate to sound like a grumpy old man :-( But, I just want to know there is someone minding the store. And, a little update wouldn't hurt either. NooB |
06-06-2007, 07:57 PM | #4 |
Adilynsdad too! Join Date: May 2004 Location: G ville
Posts: 8,844
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I had similar issues in the past. Through jason and badger I was able to get the misunderstanding straight. RC4WD went above and beyond to make it right
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06-06-2007, 08:03 PM | #5 |
Rock Crawler Join Date: May 2006 Location: Georgia
Posts: 876
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I had the same problem about 5 months ago. Waited over a month on shipping and then receiving the wrong product. Jason took care of the problem and everything turned out ok PM Jason and he will take care of you. |
06-06-2007, 10:55 PM | #6 | |
Diggin' the new SCX10 II! Join Date: Mar 2004 Location: Norcal
Posts: 11,402
| Quote:
I will be talking to Jason tomorrow and will confirm that he did respond to you, if not I will take care of the problem. Thanks for your patience. | |
06-06-2007, 11:33 PM | #7 |
Pebble Pounder Join Date: Dec 2006 Location: Great Lake State
Posts: 137
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Thanks Badger, I really appreciate your looking into this Just checked my inbox again and there were no messages from him.... As long as we can get this taken care of, I'll be a happy camper NooB |
06-07-2007, 09:11 PM | #8 |
R.I.P. Chip Join Date: Jan 2004 Location: The Crawler State
Posts: 13,938
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I am really sorry about this, your order got overlooked. I am leaving town tomorrow, but I will make sure this goes out priority before I leave. -J |
06-07-2007, 09:29 PM | #9 |
RCC Addict Join Date: Mar 2006 Location: Xxx
Posts: 1,118
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I also was takin care of during a small problem . Trust me Jason will make it right !!! |
06-08-2007, 01:50 PM | #10 |
Pebble Pounder Join Date: Dec 2006 Location: Great Lake State
Posts: 137
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Update... Jason has been in touch with me via PM and email. My order shipped today Thanks again Jason ! NooB |
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