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Thread: What's up with Novak? Website Down, No Answer At Customer Service???

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Old 07-22-2014, 11:07 AM   #1
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Default What's up with Novak? Website Down, No Answer At Customer Service???

Tried to call Novak today for some customer service, keep getting a recording saying what their hours are, can't get a human. Tried their website, all of it is down.

Last edited by HDMM; 07-23-2014 at 09:11 AM.
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Old 07-23-2014, 09:10 AM   #2
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Default Re: What's up with Novak?

Well, I emailed customer service yesterday, nobody responded. Website is still down.....seems kinda fishy....

I thought it might be my computer so I tried our other one and my phone....it was a NO GO.

Anyone else try to contact them for anything?
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Old 07-23-2014, 11:22 AM   #3
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

Novak isn't too popular around here…
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Old 07-23-2014, 12:17 PM   #4
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

Sounds like good news to me.
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Old 07-23-2014, 12:46 PM   #5
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LoL.....

I only have 1 Novak product (Crusher esc / 18.5 crawler combo), you gotta go online to their website to download programming instructions because they are too cheap now to include it with a system.

Sent from a galaxy far far away........

Last edited by HDMM; 07-23-2014 at 12:53 PM.
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Old 07-23-2014, 04:50 PM   #6
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

Team Novak - Lake Forest, California - Product/Service | Facebook
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Old 07-23-2014, 04:53 PM   #7
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

Or simply don't make us go to FB and post up,

"Our website is down temporarily and should be back up and running shortly. Sorry for the trouble.

If you need "tech support" or any assistance with the usage and application of your Novak products, feel free to email Tech@teamnovak.com. We are always glad to assist via email directly. Replies are usually within "hours" of receipt."
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Old 07-23-2014, 04:53 PM   #8
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Meh.....i don't do facebook. I emailed their tech support, never got back to me either.

I'd have to say right now their customer service is piss poor at best.

Sent from a galaxy far far away........
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Old 07-23-2014, 04:57 PM   #9
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

Quote:
Originally Posted by HDMM View Post
I'd have to say right now their customer service is piss poor at best.
You can reference post 3 again, if you'd like.
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Old 07-23-2014, 05:19 PM   #10
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Quote:
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You can reference post 3 again, if you'd like.
Well I certainly understand why

Sent from a galaxy far far away........
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Old 07-24-2014, 09:55 PM   #11
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

anybody have the down load sheet for the crusher, that would like to share...?
need to program before this sat have a comp...
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Old 07-24-2014, 11:15 PM   #12
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

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Originally Posted by EeePee™ View Post
Or simply don't make us go to FB and post up,

"Our website is down temporarily and should be back up and running shortly. Sorry for the trouble.

If you need "tech support" or any assistance with the usage and application of your Novak products, feel free to email Tech@teamnovak.com. We are always glad to assist via email directly. Replies are usually within "hours" of receipt."


It is almost like Novak was running a Novak website. Never really worked right, then smoke and no customer service after.
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Old 07-24-2014, 11:49 PM   #13
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Default Re: What's up with Novak? Website Down, No Answer At Customer Service???

They still make stuff? Bummer.
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Old Yesterday, 06:42 AM   #14
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Originally Posted by The Violator View Post
It is almost like Novak was running a Novak website. Never really worked right, then smoke and no customer service after.
HaHaHa.....about sums it up!!!
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