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08-31-2022, 07:11 PM | #1 |
RCC Addict Join Date: Jun 2008 Location: Mudville
Posts: 1,592
| Shout out ot Holmes Hobbies for their great Customer Service.
Picked up a Crawlmater Mini v2 kit from RPP July 4th. Got the motor a week later and put it together and installed it. Test drive went great. Then it sat for a few weeks before I was able to get back out with my Monster Mash build. BEC on the Mini went south on me in the 1st 5 minutes of my 2nd test run. Contacted Holmes and explained the issue and scenario. Got word yesterday a new RTR CM Mini V2 is on the way, and they sent a prepaid envelope with it to ship the bad one back> No fuss, no muss, no shit stomping. Just solid Customer Service. Thanks John and Team! Its much appreciated. |
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09-01-2022, 09:40 AM | #2 |
Quarry Creeper Join Date: Mar 2021 Location: SOCAL
Posts: 290
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
great news about their customer service ... I have a bunch of their products that keep chugging forward without skipping the beat.
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09-01-2022, 11:28 AM | #3 |
Rock Crawler Join Date: Apr 2015 Location: San Marcos
Posts: 669
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
There are several reasons you'll probably never hear anyone badmouth Holmes Hobbies. A+ products backed by A+ customer service means you can't lose. You're going to have to try pretty hard to have a bad experience with Holmes Hobbies. Maybe learn a lesson Traxxas... great products, with customer service so bad that I won't buy from them anymore. |
09-01-2022, 12:17 PM | #4 |
Rock Crawler Join Date: Nov 2019 Location: Erie
Posts: 547
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
Holmes Hobbies crew is great! Recently purchased a Crawlmaster Mini V2 & 1800kv Revolver V3. First power up and the motor was stuttering badly. Sent both items back and they determined that the esc was faulty. Sent me a new one and even soldered all the wires on. Combo works great now. I have 13 crawlers and a majority of them have one or more Holmes electronics installed. Great products and amazing support defines Holmes Hobbies.
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09-01-2022, 03:42 PM | #5 |
RCC Addict Join Date: Nov 2017 Location: Austin Texas
Posts: 1,615
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
I might as well get in on this. Two HH motors and three HH servos in my rigs and the only thing better than the quality is the customer service.
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09-02-2022, 10:59 PM | #6 |
RCC Addict Join Date: Jun 2008 Location: Mudville
Posts: 1,592
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
Replacement ESC came in today. Got it swapped out and added a 10a CC BEC to power the rx and dig servo, bypassing the onboard BEC fully (removed the red power lead from the rx wire). Back in action! |
09-05-2022, 06:14 PM | #7 |
Quarry Creeper Join Date: Jan 2009 Location: LOADING......
Posts: 251
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
X2 on there customer service, they replaced my puller pro just outside of the warranty. Im a lifetime customer of HH, cant say enough good things about HH
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09-06-2022, 04:22 PM | #8 |
Rock Crawler Join Date: Nov 2019 Location: Erie
Posts: 547
| Re: Shout out ot Holmes Hobbies for their great Customer Service. |
09-14-2022, 11:12 AM | #9 |
owner, Holmes Hobbies LLC Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
| Re: Shout out ot Holmes Hobbies for their great Customer Service.
Thanks for the positive feedback! Quite a change from Facebook where people only post when its time to complain. Had to take a break from that place.
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09-14-2022, 09:09 PM | #10 |
RCC Addict Join Date: Mar 2009 Location: The REAL Nor-Cal
Posts: 1,049
| Re: Shout out ot Holmes Hobbies for their great Customer Service. |
Shout out ot Holmes Hobbies for their great Customer Service. - Similar Threads | ||||
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