Nylint Customer Service, Whats covered by warranty

[Nylint Customer Service]

Hello Everyone, I'm Steve S, Customer Service Manager at Funrise/Nylint. I've seen a few postings asking about customer service and one stating that we turned away a customer who called in with a broken vehicle. I can assure you this claim is absolutly false. We stand behind our products and will do everything we can to ensure our customers are happy. If you have any questions or problems with your Nylint Rock Crawler you can email us at customerservice@funrise.com or call us toll free at 1-800-882-3809. We will replace any broken parts covered by the warranty immediatly. If you wish to replace broken parts due to abuse or misuse, while these are not covered by the warranty, we will have parts available for sale shortly so that you can repair your crawler.

Thank you,

Steve

[syco133]

Just thought I would let you guys know the number dont work for me but the number that does is 1-800-882-3808.

[trailrunner]

so any way to get another front axle assembly without buying another truck?

[1bigtracker]

Originally Posted by trailrunner

so any way to get another front axle assembly without buying another truck?

yea i need one too.

Stu

[spencurai]

I think that is a great idea to provide a way to get spare parts easily. This will definately take this "TOY" into a whole different category. That has been one of my reservations about purchasing one because I was afraid of breakage. I haven't seen too many of them break but if I dropped the 150$ for it and it only lasted 2 weeks, I would not be inclined to tell my friends to go out and purchase one themselves!!

A website with online checkout and paypal support would be the best for most of us...maybe a exploded part schematic and all that jazz...I think it is time to head out and pick one of these up finally!!

[kdog]

Steve,If you wish to replace broken parts due to abuse or misuse, while these are not covered under warranty, what do you call abuse, it is a rock crawler?

[Nylint Customer Service]

Hello Again,

Just wanted to give you guys a link to our FAQ section:

http://www.funrise.com/consumerservi...kcrawlers.html

^^if you have any other questions please PM/email them to me.

Also if you are interested in purchasing additional parts for your crawler please visit the link below for the ordering form.

http://www.funrise.com/media/pdf/nyl...equestform.pdf

Thanks,

Steve

[1bigtracker]

First of all i would like to say thanks for not just selling a great scaled down crawler, but backing it up after the sale is done. I am on a few forums over the net and there are not very many manufactures that watch what people are doing to/with there product, an almost none of the manufactures will post anything about there products when people have a problem.

I got this out of the FAQ on Nylint:

Q. My warranty does not cover abuse of the vehicle. What is considered abuse?

A. We define abuse as damage that occurs outside of normal use. For example, running your vehicle through water or mud or directly off a cliff or into a wall at full speed would be considered abuse.

Stu

[TwistedXT]

Per the Website... FAQ"S
Q. Where can I purchase a Nylint Rock Crawler?
A. Nylint Rock Crawlers are available at Wal-Mart stores and will also be available at Wal-Mart.com.



Q. How many different styles of Rock Crawlers can I purchase?
A. Currently, Nylint Rock Crawlers can be purchased in both 1:6 and 1:18 scale. We offer a Jeep Wrangler Unlimited and a Scorpion MKI in both scales.



Q. If I modify my rock crawler, is the warranty still valid?
A. No, your warranty does not apply to modified parts.



Q. My Rock Crawler is broken or not functioning properly. Is there a warranty on this item?
A. Your 1:6 scale Rock Crawler has a 90 day limited warranty on the Rock Crawler and controller and a 6 month limited warranty on the 12-volt battery included wit the crawler. Please refer to your Instruction Manual included with your crawler or click on the following 1:6 scale rock crawler warranty link to review the Rock Crawler warranty information for the 1:6 scale Rock Crawler.



Q. Who can I contact to return my broken or damaged vehicle covered under warranty?
A. Please contact Funrise Toy Corp. customer service at consumerservice@funrise.com or 1-800-882-3808.



Q. Can I purchase replacement parts?
Yes, replacement parts will be available for purchase, please download our order replacement part order form here. You can also refer to the back page of instruction manual for a limited selection of replacement parts the can be ordered by mail.


Q. When I shift gears, I hear a grinding sound. Is this ok?
A. Yes, this sound is normal and simply the sound of the gears meshing. Your Rock Crawler is not broken.


Q. My vehicle is running slowly or will not move or steer. What could be the problem?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.



Q. I’m trying to run my rock crawler and can no longer control the vehicle with the controller. What can I do to remedy this?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.



Q. My vehicle has stopped working after going through water, mud or snow. Can I repair the damage?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.



Q. My warranty does not cover abuse of the vehicle. What is considered abuse?
A. We define abuse as damage that occurs outside of normal use. For example, running your vehicle through water or mud or directly off a cliff or into a wall at full speed would be considered abuse.


Q. Will painting or adding decals to my vehicle void the warrant?
A. No, your warranty will not be void if you paint or place decals on your vehicle. The warranty will be void if any modifications are made to the drive train.


I hope this helps.