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Old 01-23-2014, 12:34 PM   #1
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Default thescaleaddict customer service ROCKS!

So I had an issue with an order after Brian aka cephas had done his part and I contacted him, he figured out the problem and even called me personally to let me know what happened and even offered to make up for the problem EVEN THOUGH IT WAS 100% MY BAD!!! Now to me that is some KILLER customer service and I can say he has made a life long customer out of me!
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Old 01-23-2014, 12:47 PM   #2
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Default Re: thescaleaddict customer service ROCKS!

I agree 100%! I also had a problem but it was corrected way above and beyond the call of duty! Even with personal life issues! I will be a customer forever myself. As will the link in my signature.
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Old 01-23-2014, 12:51 PM   #3
R2j
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Default Re: thescaleaddict customer service ROCKS!

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Originally Posted by idaho View Post
So I had an issue with an order after Brian aka cephas had done his part and I contacted him, he figured out the problem and even called me personally to let me know what happened and even offered to make up for the problem EVEN THOUGH IT WAS 100% MY BAD!!! Now to me that is some KILLER customer service and I can say he has made a life long customer out of me!

It was a team effort Glad we got it figured out for you!
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Old 01-23-2014, 07:36 PM   #4
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Default Re: thescaleaddict customer service ROCKS!

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Originally Posted by R2j View Post
It was a team effort Glad we got it figured out for you!
It was indeed, and now if feel like a dick, if I had only waited one more day, I came home to some beautifully done stainless links waiting in my mailbox
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Old 01-23-2014, 08:56 PM   #5
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Default Re: thescaleaddict customer service ROCKS!

Brian is great to deal with - I have a current purchase that went south - but he has been in constant contact with the external vendor ( not his fault it went all wobbly, external vendor issue that he resales) and has done all he can. I like his effort and his earnest effort to do what is right - great vendor for sure!
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