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01-23-2014, 12:34 PM | #1 |
Quarry Creeper Join Date: Sep 2013 Location: post falls
Posts: 369
| thescaleaddict customer service ROCKS!
So I had an issue with an order after Brian aka cephas had done his part and I contacted him, he figured out the problem and even called me personally to let me know what happened and even offered to make up for the problem EVEN THOUGH IT WAS 100% MY BAD!!! Now to me that is some KILLER customer service and I can say he has made a life long customer out of me! |
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01-23-2014, 12:47 PM | #2 |
Quarry Creeper Join Date: Sep 2012 Location: Emmaus, Pa
Posts: 458
| Re: thescaleaddict customer service ROCKS!
I agree 100%! I also had a problem but it was corrected way above and beyond the call of duty! Even with personal life issues! I will be a customer forever myself. As will the link in my signature. |
01-23-2014, 12:51 PM | #3 | |
SORRCA Committee Member Join Date: Dec 2008 Location: Parkston, SD
Posts: 4,523
| Re: thescaleaddict customer service ROCKS! Quote:
It was a team effort Glad we got it figured out for you! | |
01-23-2014, 07:36 PM | #4 |
Quarry Creeper Join Date: Sep 2013 Location: post falls
Posts: 369
| Re: thescaleaddict customer service ROCKS! |
01-23-2014, 08:56 PM | #5 |
Rock Crawler Join Date: Sep 2012 Location: Roxborough, CO
Posts: 522
| Re: thescaleaddict customer service ROCKS!
Brian is great to deal with - I have a current purchase that went south - but he has been in constant contact with the external vendor ( not his fault it went all wobbly, external vendor issue that he resales) and has done all he can. I like his effort and his earnest effort to do what is right - great vendor for sure!
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