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Old 01-06-2009, 03:23 PM   #1
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Default Christmas in January
Fedex just dropped mine off. Cant wait.
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Old 01-06-2009, 03:44 PM   #2
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welcome to the red army.
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Old 01-06-2009, 04:02 PM   #3
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So excited I opened the kit grabbed the instruction and bag #1. Opened it up dumped out the parts and read the instructions and what do you know the first part I need I can not find :-( (worm wheel shafts). No problem, I have kits before that need to open a second bag to get all the parts. I open the rest of the bags and nothing. What are the chances of the first item needed missing the parts. Guess I will call Kyosho now.
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Old 01-06-2009, 05:16 PM   #4
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wow i havent heard of any kits missing parts. pm dkinsington. he will help you for sure. did you get dig. if you did you only need one of those shafts. the other is included with the dig.
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Old 01-06-2009, 06:00 PM   #5
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Quote:
Originally Posted by XTREME RACING View Post
So excited I opened the kit grabbed the instruction and bag #1. Opened it up dumped out the parts and read the instructions and what do you know the first part I need I can not find :-( (worm wheel shafts). No problem, I have kits before that need to open a second bag to get all the parts. I open the rest of the bags and nothing. What are the chances of the first item needed missing the parts. Guess I will call Kyosho now.
Call Kyosho America. I heard that there were a couple kits that got out that might have had those shafts missing. They will make it right, right away.


- David
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Old 01-06-2009, 06:49 PM   #6
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I called customer service today but got voice mail. Said they would answer in 24 hrs, so we will see.
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Old 01-06-2009, 06:53 PM   #7
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Quote:
Originally Posted by XTREME RACING View Post
I called customer service today but got voice mail. Said they would answer in 24 hrs, so we will see.
As I just replied in another thread, the customer service guys were helping out in the warehouse today. They are awesome at returning phone calls and they will be back in their office first thing tomorrow.

Let me know when you get through and that you were taken care of!

This is one of the things I love about Kyosho. Their customer service is second-to-none. Everyone makes mistakes but how they handle it separates the men from the boys.


- David
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Old 01-06-2009, 08:43 PM   #8
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David, Do you know how many batch have this missing part? I am kinda worried since I just ordered mine.
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Old 01-06-2009, 09:40 PM   #9
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David, Do you know how many batch have this missing part? I am kinda worried since I just ordered mine.
I think the number is very small and there was no guarantee that they all or more than one came to the USA. KyoshoAmerica has several set aside just in case.

You probably have nothing to worry about


- David
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Old 01-07-2009, 04:09 PM   #10
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No phone call today from Kyosho :-(:-(:-(:-(:-(
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Old 01-07-2009, 04:12 PM   #11
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they`ll be with you fosho, no worries.
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Old 01-07-2009, 04:54 PM   #12
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I did call again and the same thing with voice mail. I took a different way this time after the voice mail system, I used there sales department and got through that way. Funny thing is the guy knew what part I was missing. He did take all my info so I will see if he comes through.
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Old 01-07-2009, 05:29 PM   #13
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Xtreme. When and where did you order the Kyosho Rock Force from?
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Old 01-07-2009, 05:37 PM   #14
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Originally Posted by XTREME RACING View Post
I did call again and the same thing with voice mail. I took a different way this time after the voice mail system, I used there sales department and got through that way. Funny thing is the guy knew what part I was missing. He did take all my info so I will see if he comes through.
Glad it finally worked out...

I told you they were at the ready with that part!


- David
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Old 01-07-2009, 06:51 PM   #15
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David, did get a call back and they did have the parts so hopefully I will get them next week.

I got mine directly from one of my distriburtors.
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Old 01-11-2009, 02:43 PM   #16
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I bored today waiting on the shafts so I cut this out

Click the image to open in full size.
Click the image to open in full size.
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Old 01-11-2009, 02:50 PM   #17
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Oh man does that look nice. And when I saw your moniker I was thinking you were the man behind all those great CF chassis'. I still have two of them and they are both still going strong.

Is their a possibility you will be producing this one as well? Maybe in some different colors.

Carl
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Old 01-11-2009, 02:51 PM   #18
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WOW! that is good looking!


- David
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Old 01-11-2009, 03:07 PM   #19
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Thanks, I need to get the shafts back and test the chassis first to make sure it will hold up but yes it will more than likely goto in production. I am thinking black and silver for sure but I also have some digital camo G-10 that will be cool also. Here is the sample of it on the MRC

Click the image to open in full size.

David, you think that is nice wait till the aluminum comes back (orange)
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Old 01-11-2009, 03:44 PM   #20
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Ok wow the digital camo g-10 looks awesome!
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