Dont buy from rc4wd!!!

[gotvizsla]

I purchased the RTR rock crawler from RC4WD a month ago. I recieved the rims and tires. Now I'm getting the run around on when I'm gonna get it. Now I cant even get ahold of him. What kind of business is this. I want my truck. I'm turning him over to the fraud department at my credit card company. WHAT EVER YOU DO DON'T BUY FROM THIS GUY MIKE!!!!! Let me know if you have had this problem too.

Josh

[ClodMonster]

I've bought plenty of stuff from him hes no fraud just wait it takes a long time for your stuff to get to your house, i ordered a set of upperlink mounts and it took the 3 weeks to get them so can you just be paitent

[dezfan]

You'll get truck and more if your patient.

[Mazlem]

You should not have to be that patient with a company. These days I expect (and usually receive) the stuff I buy within 1 - 1.5 weeks, even from our small vendors here.

RC4WD needs more staff to handle orders and emails/calls, or to fix their supply problem, whichever one is holding them back. If they can do that they won't have to pacify people with gift parts.

[Double J]

This seams to come up every now and again.
But from what I've seen on here they are a good place to get stuff from and do a lot of custom work. I think if your patient you will get more than what you expect from them.
Not everyone can afford to pay for extra help. It's not like dealing with a large company like tower or something.

[toyofast]

I've delt with Hua at RC4WD many times in the past few years. I've always gotten my stuff within 2 weeks. I have even been given plenty of free stuff from him.

RC4WD is a big little company. Big amount of products and little shop. Give it time.



Hell.... I've been having a hell of a time getting a particular item to Hawaii for the last month. The customer has been very understanding about the situation. Although I blame my wife for shipping to the wrong address, she does it often when there is just a stack of stuff to go out.

[JasonInAugusta]

I sold a set of Rubicon fender flares to a dude in Canada...forgot about them for over a week. I felt bad, offered to refund the money via paypal - even though I'd already sent them out.

Then they got stuck in customs when crossing the border...delaying things that much longer.

[62PYRO]

Originally Posted by crawlerman

I dont see the reason for joking, weather or not you get free crap or not, it doesnt fix the issue entirely. I was in the position where I needed parts for my clod before a get together. I went to rc4wd at first, until I realized after waiting 3 days that I wasnt going to be able to get ahold of anyone, and therefore cancelled the order then. I went to RCGUY and He hooked me up with everything I needed including custom sized links that he stayed late in the machine shop to make for me just so I could have them on time. THAT is what a SMALL business is supposed to be like. This so called business is the opposite and needs to be shut down... I am ashamed that rc crawler represents them in the vendor section.

I'd have to agree.I've had the same kind of bad experience with RC4WD.I've also had the same kind of good experience with RCGUY.From my dealings,I won't ever buy from RC4WD again.I'd rather spend the time to make it myself.
IMO THEY SUCK.

[666]

I have had good luck w/ them- and will continue to do so! I would like to send them and you cookies!

[maxxdrive]

i must agree i have had bad luck with them as well i ordered a set of 2.2 beadlocks and paid for them then recieved an email saying that they would be delayed indefinatly, so i ask for a refund they refused then i called my lawyer, then i recieved another email saying that they would gladly refund my money but it took them almost seven months to do it. so i would suggest do not do business with them

[jamesdezy]

Just the same old story with rc4wd . no one can get a hold of them calls e-mails pm's nothing works with these guys . ive been trying to get in touch with them for 2 months now . my project has now cost me more money than it should have because ive bought stuff then had to rebuy it.all because they sent me the wrong stuff . Ive been nice so far and not said anything bad about them trying to wait for a response but the is just down right sad.
RC4WD You suck! all they needed to do was reply or answer the damn phone
DO NOT BUY FROM RC4WD

[Eagle-Mark]

Just read their website as I wanted to call and place an order. But I'm not liking what I reading here.

But there is a note that says:
Note:
We wont be able to pickup any phone calls from May 18 to May 4.

I guess he means June 4th...

[plyr2k]

maybe that means may 18 one year to may 4 the next..........

[goingvertical]

i bought alot stuff from rc4wd and had no problems, infact i just ordered the 2.2 beadlock wheels on monday and got email saying it was being shipped on tuesday.:-P

[goingvertical]

also i emailed him to see how much it would be for some spacers that i needed, he told me that he would shipped them to me for free

[CreepyCrawler88]

I have had the worst luck and the best luck with them.....it all depends on what day you call or email. Mike ,the owner, is a good guy and rc4wd is a great place but they just get packed with order after order so its hard on them. I mean i have waited 3 months just for a 55t motor, 2 months for clod axles witch they didnt have so they bought me a whole clod kit form tower, also i ordered swampies and he forgot about them so he gave me any 2 set of tire free....i got clod all ts and g hawgs totally free. the same thing happend with shocks, so i got those shocks then another par free!! My dad is into crawling to but hes always working so he got a rtr from them and its been 3 going on 4 months and its still not in yet. so you might be waiting a while!! i mean my dad did get a nice box in the mail with a free body and 40 series beads w/ moads. Good luck and im sure once you get ahold of mike and let him know everything will be totally good and he might throw in some free shizz-it!! BEST OF LUCK

The BEST, I REPEAT BEST way to order from them is MO or on the phone. ALL of my orders i orderd thur Money order have come in within a day or two. SO if you ever order again dont use creit card!! IF you did??

[rambuller84]

Yeah, he wasn't so good to me either. It took 3 weeks to get a pair of aluminum knuckles and that was only 2 of the 4 I ordered. So, I emailed him in FEBRUARY and I got 2 emails saying the other set was "going out tommorow". The bad thing is one of the knuckles wasn't tapped all the way for the bolts to thread in through the L shaped part. So, I had 1 good knuckle out of 4 and I only had two. So, a week ago (mid MAY) I get a package of these "new" knuckles that SUCK! They don't even let the tires turn at a 40 degree angle. They have less turning radius than a stock knuckle. So, after 4 months I have 4 parts I have to have milled down to get steering back and he wants me to send the first set back.

[NEMYSIS]

I bought some Bead lock wheels from these guys, which are the baddest *** wheels you can buy(although a tad expensive) and my order was not only boxed or received but was shipped ten minutes after I placed my order and was at my house in 2 days. I had no problem getting emails from them either.

[justadork]

WOW, don't know what to say here. #1 rule of business, the customer is always right, always try to make the customer happy. #2 rule of business is, do not sell something Retail if you don't have it in stock, unless you have quick turn around. #3 It should take less than one billing cycle to refund a persons money.

I've dealt with people before that would not do refunds quickly or would not get back to you, these peoples and companies will rise quickly and fall flat on their face.

The shopping cart program they are using looks to be OS Commerce which has a perpetual physical inventory so essentially, if its out of stock, it will say sold out, so if its in stock on the web site they should have it, from what you guys have been saying it looks like they are claiming to have product or the ability to ship product and do not follow through.

I don't know, at my small online store $50,000 in 6 months without paying my salary or purchasing the product (so there is no profit yet) we sell stuff we have and get stuff we don't. Customers don't have to wait for stuff as thats not fair to them, they pay my bills they are my only interest. We have had a customer have to wait 10 days to have the product delivered and have given them a discount code for use with their orders and refunded their shipping.

Our market is a small and not really a demand of a market, but its growing due to customer service. I have been on other boards and everyone there loves RC4WD and doesn't have bad experiances and HUA is always on the board, so maybe its just chance? preferance? luck? I don't know, but I do plan on purchasing from RC4WD and we will see what happens.

I hope the best for them and all of you and hope that everything gets worked out between you guys.

peAce

[CreepyCrawler88]

What a mouth full, but all is true.

dont get me wrong rc4wd has some of the best shizz-it, there just not all together yet!!