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Old 01-13-2014, 04:07 PM   #2721
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Got my order last week, fast shipping as always and had a note on it "First order of 2014!!" Cool!

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Old 01-13-2014, 05:27 PM   #2722
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by Bulldog View Post
Corey,

I just received a recent order that was over $500. On the site, it says signatures are required for over (x) amount, so I made sure I was here to accept it. Well, the doorbell rang and by the time I got to the door the mailman was driving away...without a signature.

I have an issue with this, because if someone took the package off my porch...either you or I would be out $500 bucks. And I don't want that for either of us. Please let me know if I'm missing something here. Greg

The tracking number is 9410810200830110188553
order #78839
USPS would be out the $$ and the mail carrier would be in trouble for not getting the signature required. You would not be out any money. Just the hassle of having to wait for a new order to ship out. Please call Consumer affairs 415-550-5082 file a complaint on your USPS carrier. We will do the same from our end.
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Old 01-14-2014, 08:10 AM   #2723
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

Hey
Is there any chance for shipping to Israel?
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Old 01-14-2014, 03:40 PM   #2724
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by Rpp Hobby View Post
USPS would be out the $$ and the mail carrier would be in trouble for not getting the signature required. You would not be out any money. Just the hassle of having to wait for a new order to ship out. Please call Consumer affairs 415-550-5082 file a complaint on your USPS carrier. We will do the same from our end.
Ok...spoke to the carrier today (not my usual carrier) She apologized and said it was a "Crazy Day" and blah blah blah with scanning this and that down the street on another package. I told her that business is business and that she would have a report about the incident. She said "Yes, I'll probably get written up." Well, her miss-steps could have cost me a lot of personal time wasted dealing with an issue. If you guys do follow up on your end, I didn't catch her name...but an overweight woman who was taking over the route for Dennis (who is my usual carrier...and is awesome) while he had time off for his wife having surgery.

At this point...USPS has been contacted and I'm waiting to hear back from the customer service rep. I'm not a hard person to deal with...but when someone's actions cause me hours of inconvenience...I then have an issue. RPP has done their job...I made myself available to receive the package at my own expense. I wouldn't think much about this...but over the holidays, we had two separate shipping problems with fedex and ups. One package we were waiting for on Dec 4th...tracked "left on customer's porch"...while we were certainly home that day. That package finally showed up on Dec. 23rd. What a great time to have our annual family Christmas Cards delivered....and again, hours spent dealing with that issue.

FYI. Thanks again RPP for being the go to for my parts needs and impeccable customer service...including your reply here! Greg

Last edited by Bulldog; 01-14-2014 at 03:48 PM.
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Old 01-14-2014, 05:43 PM   #2725
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

Just want to say RPP you guys rock, usps on the other hand sucks! They shipped my order via a turtle and he must have got in a accident on his way because this is how I received my package


Special thanks to "shipping guy" for his awesome packaging NOTHING was broke

Thanks RPP
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Old 01-14-2014, 06:20 PM   #2726
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Just want to say RPP you guys rock, usps on the other hand sucks! They shipped my order via a turtle and he must have got in a accident on his way because this is how I received my package


Special thanks to "shipping guy" for his awesome packaging NOTHING was broke

Thanks RPP
Wow I can not believe anything survived in there Glad it did. Bad USPS
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Old 01-14-2014, 07:23 PM   #2727
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Just gotta say rpp is the best online scaler store there is....even if there's a problem....theres no problem....even helped me with a broken windshield on my G2 build......you guys have a customer for life


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Old 01-15-2014, 08:38 PM   #2728
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Just gotta say rpp is the best online scaler store there is....even if there's a problem....theres no problem....even helped me with a broken windshield on my G2 build......you guys have a customer for life


Sent from a big fat phone

I appreciate it buddy! Thanks Corey
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Old 01-16-2014, 06:21 PM   #2729
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces?
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Old 01-16-2014, 08:15 PM   #2730
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

I always buy from you guys as much as I can. It's awesome to have products vendors make here on RCC available at RPP.

Just got my order yesterday and it included an awesome Axial poster too, thanks guys!
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Old 01-16-2014, 08:17 PM   #2731
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by BigSki View Post
I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces?
I am going to be away to check this tomorrow. E mail nate@rpphobby.com and he will be able to visually check tomorrow
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Old 01-16-2014, 08:22 PM   #2732
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

Quote:
Originally Posted by BigSki View Post
I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces?

Nevermind I did some digging and yet is is two (2)
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Old 01-16-2014, 08:23 PM   #2733
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Any idea on when these will be back in stock? Cart is ready to go
http://www.rpphobby.com/product_p/gea19tkezd.htm


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Old 01-17-2014, 05:08 PM   #2734
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

You guys are crazy awesome!!! I placed an order at 4:30 my time and 22 minutes later I got notified that it shipped. Thank you for being an incredible company to deal with.
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Old 01-18-2014, 07:30 PM   #2735
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by Rpp Hobby View Post
Nevermind I did some digging and yet is is two (2)
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Old 01-18-2014, 08:22 PM   #2736
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

RPP, yal have managed to do it again! Thank you so much for getting this to me before Sunday (Tomorrow = Comp day)!
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Old 01-21-2014, 04:08 PM   #2737
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Any idea on a restock for the 1.55 gearhead black crushers?

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Old 01-25-2014, 12:22 AM   #2738
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

I placed an order a little while ago and forgot something...is it possible to add one RCE10388BK to order #80057?
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Old 01-25-2014, 12:25 AM   #2739
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I placed an order a little while ago and forgot something...is it possible to add one RCE10388BK to order #80057?
I made a note on your order to contact you about adding it. It will hold up your order some but we will do our best. Thanks Corey
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Old 01-25-2014, 12:30 AM   #2740
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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I made a note on your order to contact you about adding it. It will hold up your order some but we will do our best. Thanks Corey
Nothing gets here terribly fast, so no worries. My last order took the scenic route via Maryland.

Thanks for the assist.
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