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Old 06-17-2020, 01:00 PM   #3401
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

It was sent Express mail, and it's been more than 10 business days. The USPS has already said that they can't locate the package. Continuing to make me wait for a refund at this point is piss-poor customer service.

I also neglected to mention that they completely stopped replying to my emails over a week ago.

Last edited by GA Dawg; 06-17-2020 at 01:03 PM.
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Old 06-17-2020, 02:37 PM   #3402
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by GA Dawg View Post
It was sent Express mail, and it's been more than 10 business days. The USPS has already said that they can't locate the package. Continuing to make me wait for a refund at this point is piss-poor customer service.

I also neglected to mention that they completely stopped replying to my emails over a week ago.

Read the policy. RPP didnít loose it, this is non stop..... I canít imagine how nice you were to rpp...


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Old 06-17-2020, 03:53 PM   #3403
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

Saying that it's the policy doesn't make it right and I have treated them way better than they treated me. They didn't even open a case with USPS over the lost package, I did. Now that the USPS has admitted to me that they don't know where it is I shouldn't have to wait for RPP to do the right thing. At this point, there is no reason for them not to refund me or ship out a replacement. There's also no excuse for not replying to a single email for over a week.
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Old 06-17-2020, 05:23 PM   #3404
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by GA Dawg View Post
Saying that it's the policy doesn't make it right and I have treated them way better than they treated me. They didn't even open a case with USPS over the lost package, I did. Now that the USPS has admitted to me that they don't know where it is I shouldn't have to wait for RPP to do the right thing. At this point, there is no reason for them not to refund me or ship out a replacement. There's also no excuse for not replying to a single email for over a week.
Sounds familiar...although, in my case, the problem was with PayPal. I was scammed by a merchant, and PayPal refused to honor their "Buyer Guarantee"...even after it had been proven the merchant scammed me. I HIGHLY recommend doing with your bank. That's what I did, and that's how I got my money back. The bank is ALWAYS your best best when it comes to protecting your financial interest. PayPal wouldn't do it for me, it's looking like RPP won't do it for you...but, the bank WILL.


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Old 06-17-2020, 06:31 PM   #3405
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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Originally Posted by GA Dawg View Post
Saying that it's the policy doesn't make it right and I have treated them way better than they treated me. They didn't even open a case with USPS over the lost package, I did. Now that the USPS has admitted to me that they don't know where it is I shouldn't have to wait for RPP to do the right thing. At this point, there is no reason for them not to refund me or ship out a replacement. There's also no excuse for not replying to a single email for over a week.
You're barking up the wrong tree! Go to your local post office and get into them. RPP employees are awesome. I go to the store and purchase items from time to time. I bought a MINI Z for my daughter. The person asked how my daughter liked the MINI Z by her name. So stoked on how personal they are.

I don't believe your story for a minute. I hope you can lighten up. There are bigger problems ATM.
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Old 06-17-2020, 06:42 PM   #3406
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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You're barking up the wrong tree! Go to your local post office and get into them. RPP employees are awesome. I go to the store and purchase items from time to time. I bought a MINI Z for my daughter. The person asked how my daughter liked the MINI Z by her name. So stoked on how personal they are.

I don't believe your story for a minute. I hope you can lighten up. There are bigger problems ATM.
The post office won't do anything for me besides confirm that they can't locate the package since I am not the shipper. RPP is the shipper and they are the ones that should be going after the post office, not me. RPP doesn't give a shit that I didn't get it because they already got paid, and any extra work on their part now just seems to be too much to handle.
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Old 06-21-2020, 07:49 AM   #3407
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

i recently had a packadge go missing it was a in between transfer from one stop to another it got stuck for 15 days on what normaly takes 1 day i opened a case they couldent find it 2 days later it showed up but i never recived a delivery notice it still says its in transite even 2 weeks after it was delivered

the usps isent working at full speed right now ive seen alot of new people who are qlue less as to what or how to do what there doing

i just ordered from rpp last night ill see how they do for shipping
my order last month it took 3 days to ship but once it did it was fast

my only issue with rpp is there website uses stupid bizlate to track customers so i buy from there ebay store
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Old 06-21-2020, 09:59 AM   #3408
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Default Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here

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i recently had a packadge go missing it was a in between transfer from one stop to another it got stuck for 15 days on what normaly takes 1 day i opened a case they couldent find it 2 days later it showed up but i never recived a delivery notice it still says its in transite even 2 weeks after it was delivered

the usps isent working at full speed right now ive seen alot of new people who are qlue less as to what or how to do what there doing
I've had this exact same thing happen NUMEROUS times...it has nothing to do with "right now", nor does it have anything to do with COVID-19. I've had packages listed by the USPS as "delivered" that never showed up, I've had packages listed as "out for delivery" that have actually been delivered 2-3 days later, I've had (SEVERAL times) packages that were delivered where the carrier delivered them to other neighbors, I've had packages delivered that were actually for my neighbors, and so forth.

I'm not exactly sure as to what happened, or when, exactly, things like this started happening...to the best of my recollection, it was approximately 3-5 years ago (read into that any way you like)...but, I do know that these types of problems HAVE gotten progressively worse over that past two years. I also know that several of my neighbors (myself, included) have filled numerous complaints with the local Post Office. as well as the regional Postal Service Consumer Affairs office, and NOTHING had been corrected. It's almost as if they could care less. The best I can tell, as long as they deliver mail & packages to "someone's" address, that's 'good enough' for them. There's an old saying about being "good enough for government work", and, right now, the USPS is 'living up to' that saying.

Just in the past two months, I can confirm that I've had 5 packages that have any combination of the above-mentioned problems. One, in particular, had a very "interesting journey", before finally getting delivered, which was also a week later than it should have been. The package departed Peoria, AZ, and headed to Las Vegas, where I was visiting family. However, instead of being delivered, it was loaded into another trick, and made its way to Denver, CO, where it sat for two days. When I called the USPS, to find out what the frak' was going on, they have no explanation. After sitting in Denver, it made its way into another truck, which had to have gone right back through Vegas, as it ended up in Los Angeles...and, again, sat for two days. Upon calling USPS again, they appeared to be even more confused than I was, as they still had no explanation as to what was going on, or why the package was "traveling the US". After sitting in L.A. for two days, it finally made its way to my parents house...yet, strangely enough, it did so without stopping their the Las Vegas Distribution Center - it went straight from L.A., to North Las Vegas - which should not be possible.

Just another example...actually, several examples...of the USPS royally screwing things up. One of the biggest problems work the USPS is that, as a department under the Executive Branch of the U.S. Government, there is NO accountability when things go awry. That's my 3-cents worth (inflation).


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