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06-01-2008, 12:32 PM
| #1 |
| The Wheels Keep Turning   Join Date: Jan 2004 Location: Phoenix, Arizona
Posts: 2,799
|  June 1, 2008 - Update concerning TCS website being down TCS may be down for another day or two. The data center had a major incident. Here is the report direct from the Data Center: OFFICIAL RELEASE from our DataCenter Saturday evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost. We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department. This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock. |
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06-01-2008, 09:30 PM
| #2 |
| Rock Crawler Join Date: Oct 2006 Location: Tacoma
Posts: 701
| sunday meaning today? I was wondering why the server was down, that sounds pretty serious. I was hoping to get some tires and a batt. before next sat. (june 7th). but I guess I'll go somewhere else:-( -Rick |
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06-01-2008, 09:49 PM
| #3 |
| Rock Crawler Join Date: Aug 2007 Location: Columbia, TN
Posts: 819
|  Glad to hear no one was injured. |
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06-01-2008, 10:04 PM
| #4 |
| Quarry Creeper Join Date: Mar 2008 Location: Hilo
Posts: 461
| Good to know as I was trying to get on the site to order some parts. Glad to hear no one was hurt in this incident. Good luck and hope the site is up soon. |
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06-02-2008, 09:02 AM
| #5 |
| The Wheels Keep Turning Join Date: Jan 2004 Location: Phoenix, Arizona
Posts: 2,799
| It looks as if the site will be down for most of today as well. I'll keep you guys updated. |
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06-02-2008, 09:41 AM
| #6 | |
| Rock Crawler Join Date: Aug 2007 Location: Columbia, TN
Posts: 819
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06-02-2008, 12:24 PM
| #7 |
| owner, Holmes Hobbies LLC   Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 14,855
| Bummer man, that is unfortunate. I hope they get you up and running again quickly! |
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06-02-2008, 12:34 PM
| #8 |
| I wanna be Dave Join Date: Apr 2005 Location: It's good to be a Pirate!
Posts: 7,164
| SinCity was in the same boat. I think it is all good now. |
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06-02-2008, 07:17 PM
| #9 |
| Quarry Creeper Join Date: May 2008 Location: Ontario, Canada
Posts: 381
| Saturday Orders??? Hey all, not to be a pain or anything but I ordered parts for my first crawler Saturday morning.....will I reciever the stuff or should I re-order?? Thanks and I am also glad nobody was hurt, would the rubble make a good course??  |
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06-02-2008, 08:14 PM
| #10 |
| RCC Addict Join Date: May 2006 Location: USA
Posts: 1,064
| cheap dedicated servers i highly recommend these guys: http://www.server4you.com/us/index.php |
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06-03-2008, 07:59 AM
| #11 |
| Newbie Join Date: Jan 2008 Location: Fort Wayne
Posts: 14
| I was up for a little last night, but it looks like its down again. |
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06-03-2008, 06:33 PM
| #12 |
| Newbie Join Date: May 2008 Location: Anaheim
Posts: 8
| Glad to hear everyone is alright. Here I thought it was my inability to operate my computer that was keeping me from ordering parts. Hopefully all will be right again soon. |
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06-03-2008, 06:36 PM
| #13 |
| Quarry Creeper Join Date: Oct 2006 Location: Japan
Posts: 395
| Hope is gets sorted out asap ;) |
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06-03-2008, 08:06 PM
| #14 |
| The Wheels Keep Turning Join Date: Jan 2004 Location: Phoenix, Arizona
Posts: 2,799
| captiancrash, if your order processed fine, then it would have shipped today. You should have got a processed and shipped notice last night. The site is back up and running now and we hope there will be no more outages. Thanks for your patience. |
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06-03-2008, 10:26 PM
| #15 |
| Rock Crawler Join Date: Aug 2005 Location: Lufkin, Tx
Posts: 610
| The site is up and running but it is REALLY slow!! Is it like that for anyone else? I will click on something and it takes a couple minutes to change pages. I am high speed internet too. |
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06-03-2008, 10:43 PM
| #16 |
| Quarry Creeper Join Date: Jan 2007 Location: Kansas City
Posts: 328
| Yea I run cable and have the same issues with tcs right now. |
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06-04-2008, 01:50 AM
| #17 |
| Quarry Creeper Join Date: Mar 2008 Location: Hilo
Posts: 461
| Same here. Slower then molasses. Running a cable modem too. For some reason when I tried to order it said there were no shipping methods available :-( Last edited by HiloDB1; 06-04-2008 at 03:18 AM. |
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06-04-2008, 04:07 AM
| #18 | |
| Rock Stacker Join Date: Jul 2007 Location: Sweden
Posts: 89
| Quote:
i have the same problem that you have :-( hope itīs up and running soon again  | |
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06-04-2008, 04:50 AM
| #19 | |
| Quarry Creeper Join Date: May 2008 Location: Ontario, Canada
Posts: 381
| Quote:
Thanks again, I hope everything gets sorted out for you guys!! | |
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06-04-2008, 08:36 AM
| #20 |
| Rock Crawler Join Date: Aug 2007 Location: Columbia, TN
Posts: 819
| The site is working, but it's sloooooowwwww. Question is, if we manage to get an order placed on there, will it ship like normal, or are there shipping delays? Edit: Nevermind, it just aint gonna work. :( Last edited by MCSCOTT; 06-04-2008 at 09:40 AM. |
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