Re: Things to know before you start building your Ascender... Why should we have to go to FB to look? |
Re: Things to know before you start building your Ascender... I finally bought this Ascender ! http://i1264.photobucket.com/albums/...40766743_n.jpg First impressions are very good, but it is clear that I have no intention to leave this vehicle stock..... As has happened with my Twin Hammers (120 pages on the 3d of building in the Italian Forum Scalers and Crawlers) now I want to start the work of development, to bring this Ascender to the maximum performance level, without changing its nature as a Class 1 or Class 2 SORRCA. My first question is: to counteract the torque twist generated by the very long reduction ratios to the axles, Vaterra Factory is planning to produce and sell bevel gears with reduction ratios differentiated? |
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That's not good and it really makes me doubt Vaterra. Sent from my SM-N910V using Tapatalk |
Re: Things to know before you start building your Ascender... I am a huge fan and proponent of Horizon Hobby because they have always been courteous, respectful, and they quickly rectified issues. I'm starting to lose that confidence and respect with the Vaterra Ascender. I'll explain. I emailed the issues with my kit (most of the issues described in this thread as well as a bent 66mm link and an issue with my body shell) to the customer service department and they brushed me to the side. That's something I've never experienced from Horizon before. Their email reply is below in its entirety. As you will see, I received a blatant lie. This customer service rep is claiming nobody at Vaterra has heard of any of the issues I described despite a representative of the company, Rich Trujillo, admitting the mistakes in this thread. I even mentioned Rich and this thread in the email. As for the other issues I provided photographic proof. Absolutely ridiculous and inexcusable! ---------------------------------------------------------------------------- Thank you for contacting Horizon Hobby. We have not received any reports from consumers who experienced the issue you have had with the Ascender. David W Product SupportHorizon Hobby, LLC Hours (CST): Monday - Friday: 8:00 AM - 7:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 12:00 PM - 5:00 PM 1-877-504-0233 RC Airplanes, Multirotors, Cars, Trucks and Helicopters | HorizonHobby If you need immediate assistance, please call us at 1-877-504-0233 and reference ticket number XIT-***-***** |
Re: Things to know before you start building your Ascender... While the customer dis-service you received is inexcusable, I've found I usually get better results by calling. Vaterra, Horizon Hobby and Rich need to get together and all work on the same page, I've found they have huge lack of communication among themselves too. I love my Ascender, but come awn Vaterra, this is such a great platform! |
Re: Things to know before you start building your Ascender... So I have an update to my story. The first email went to a useless Horizon rep. His response can be seen in my post above. I personally think this person needs to be sat down by a manager, reprimanded, and retrained. He obviously doesn't know what customer service means. I sent a follow-up email and got a response from another guy. He was more than helpful and happy to help. He sent me replacements for the damaged or defective parts and they arrived quickly. This is the Horizon Hobby I'm used to and have come to love. |
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Re: Things to know before you start building your Ascender... I'm "trying to achieve" wheelbase 2 @ 290mm. So far I've only attempted to fit the front axle/links.......... BUT IT IS NOT HAVING IT!!! The instructions show the chassis rails having 9 holes to choose your chassis length, the actual chassis has 10. This throws the skid fitting into doubt as you have 2 possible positions, I counting from the front or rear to your desired hole. Next up it states to fit the shorter drive shaft to the front, and used 61mm link shaft for the front lower links. The drive shaft bottoms out before you can force the link into the skid slot. (yes I have fitted the shorter drive shaft) So its a 3 fold dilemma, where "for sure" should the chassis rails be slid apart to, which of the holes should I use for the skid, and then which link lengths should they be. And thats just the front!!!! If I've made a booboo Vaterra I apologise now BUT I can't see one. |
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Re: Things to know before you start building your Ascender... hi.. i'm just finish building vaterra ascender, and one thing bother me.. the gap of front suspension is not even (measure by chassis to shock) i double and triple check, nothing is wrong.. the rear suspension is ok. the gap is even R and L. is it just me or anyone had this problem? sorry my bad english.. thx |
Re: Things to know before you start building your Ascender... You mean that the front able is slightly offset to one side? Double check all link lengths, but the nature of linked suspension with panhard bar is that the axle moves side to side slightly during suspension travel. Your English is pretty good. :) |
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http://i1074.photobucket.com/albums/...pshduk6fcr.jpg hmmm i check the links and the manual.. all in the rigth size and places.. it just me or my ocd just kick in hehehe |
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I think the same to, maybe it just the penhard, as long the wheel doesn't stuck out bad, i guess its ok.. Thx for all your help man.. appreciate much. |
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Re: Things to know before you start building your Ascender... I want to say thank you for this Sticky! Great info to read when starting out, I just order the Kit and can't wait to build it. |
Re: Things to know before you start building your Ascender... So I just started my kit a couple of days ago (before reading any of this...). Going to have to go back at least on the front axle and re-shim it. I'm pretty slow and meticulous so most of this stuff seems easy to rectify. My question though, is there like a "date code" or anything on the box to know when it was manufactured to make sure I have the most updated parts and instructions? Mine had the slip of paper that showed both shims on the tooth side of the ring gear, so I'm guessing it's still somewhat out of date even though it's a brand new kit. |
Re: Things to know before you start building your Ascender... Congrats on your new Ascender! There's no date code that I've seen, all I would look for is HD driveshafts, everyone I've seen with those also has shimmed diffs (as with any new RC always check that they are shimmed correctly), and HD pinions...so you should be good. :) |
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