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Thread: Official VF/DNA/BWD Customer Service/Feedback Thread

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Old 11-20-2008, 01:25 AM   #321
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i got an aluminum slingshot chassis from a friend that won it at a comp it has everything but the new electronics trays and i was wondering if anyone knows if i can buy the trays seperate thanks for any info in advance and i have had no problems with my dig unit and it has almost a year of abuse on it, great product and i am stoked on the chassis...........P III
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Old 11-20-2008, 04:42 AM   #322
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Originally Posted by ol dirty dirt View Post
i got an aluminum slingshot chassis from a friend that won it at a comp it has everything but the new electronics trays and i was wondering if anyone knows if i can buy the trays seperate thanks for any info in advance and i have had no problems with my dig unit and it has almost a year of abuse on it, great product and i am stoked on the chassis...........P III
Yes you can purchase the plates seperate. e-mail customerservice@dna-rc.com and they will get back with you... Thanks..
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Old 11-20-2008, 06:14 PM   #323
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Originally Posted by TattooKenny View Post
Don, been emailing you and sending PM's.....can't seem to get ya buddy I need to talk to you, please PM me or email me as soon as you can. I'm on a deadline with some of this stuff. Thanks daddy-0!
I think you missed my last message and answered the one after mine.....so I'll try again. I need you to get in contact with me about the Atlanta "Crawling for Kid's" comp in December!!! I also need your logo for the banner. I need that ASAP!!! Call, PM, or email Don!!!!
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Old 11-21-2008, 10:07 AM   #324
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Solomon,

Email replied regarding the shift forks replacement. Thank you.
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Old 11-21-2008, 10:51 AM   #325
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Originally Posted by 01XJ View Post
I sent a email about a replacement front output shaft from tinyjc77@yahoo.com) but after reading thru this thread i see you guys have upgraded rebuild parts? I have one of the first digs ever made and after countless hrs of adjusting a sanding down brass pins and everything else trying to get it smooth and get everything to fit and work i got it to where it is not to bad but not a 100%. But i do see that the newer parts make it smooth as butter and i would love for mine to work like that. I run a very heavy rig 11lbs so the dig does get some abuse on it but i can not keep mine from popping out of dig into neutral when on a hill. I does not do it every time but it does happen alot. If you could just throw in a rebuild kit price for the newer parts in the email that would be great. And any help you can give on fixing the popping out issue would also be great. All end points are set correct i get very little wear on the parts inside( I would know as many times as i have had to open it to work on it) but i just cant get it to run a 100%
I wrote this and sent you guys a email a few weeks ago and never heard back from anyone. I know your all super busy but please get back to me asap ( I need a front output shaft asap)
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Old 11-21-2008, 11:05 AM   #326
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Thanks to Don and Solomon for getting a dig rebuild out to me before the comp this weekend.
DNA has a customer for life.
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Old 11-21-2008, 02:50 PM   #327
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Originally Posted by TattooKenny View Post
I think you missed my last message and answered the one after mine.....so I'll try again. I need you to get in contact with me about the Atlanta "Crawling for Kid's" comp in December!!! I also need your logo for the banner. I need that ASAP!!! Call, PM, or email Don!!!!
Don is out of service with kidney stones so please e-mail me and i can get you setup. solomon@dna-rc.com
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Old 11-21-2008, 02:51 PM   #328
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Originally Posted by Aurora View Post
Solomon,

Email replied regarding the shift forks replacement. Thank you.
Got it...
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Old 11-21-2008, 02:53 PM   #329
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Originally Posted by 01XJ View Post
I wrote this and sent you guys a email a few weeks ago and never heard back from anyone. I know your all super busy but please get back to me asap ( I need a front output shaft asap)
Send your info to customerservice@dna-rc.com and we will take care of you. Sorry, for the delay....
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Old 11-21-2008, 02:54 PM   #330
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Originally Posted by engineerjoe View Post
Thanks to Don and Solomon for getting a dig rebuild out to me before the comp this weekend.
DNA has a customer for life.

Thanks Joe,
We are trying to catch everyone. Sorry for those that might get missed. We have a new customerservice@dna-rc.com system that seems to working great!!!!
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Old 11-21-2008, 03:01 PM   #331
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All warranty and in house sale items (excluding the mrc stuff) has gone out today.
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Old 11-21-2008, 04:19 PM   #332
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Email sent 210solomon007!!!
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Old 11-21-2008, 11:50 PM   #333
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Originally Posted by 210solomon007 View Post
Send your info to customerservice@dna-rc.com and we will take care of you. Sorry, for the delay....
Sent again thanks for the reply
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Old 11-23-2008, 06:40 PM   #334
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Originally Posted by TattooKenny View Post
Email sent 210solomon007!!!
Quote:
Originally Posted by 01XJ View Post
Sent again thanks for the reply
Got them both. Will be taking care of you on Monday Kenny... Got yours to 01XJ.
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Old 11-23-2008, 11:59 PM   #335
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Hey Solomon,

I purchased a rebuild kit from you about 2 months ago and I am in need of another Rear Outdrive. Somehow the one I have is bent. I know I set the EPA's right but maybe not. Kinda second guessing myself. Please PM me with cost. I wanted to get this fixed asap.
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Old 11-24-2008, 08:28 AM   #336
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Sent Pm 210Soloman007 Thanks
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Old 11-24-2008, 10:46 AM   #337
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Originally Posted by ROCKCAD View Post
Sent Pm 210Soloman007 Thanks
Got it and replied.
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Old 11-25-2008, 05:27 AM   #338
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I had called last Saturday about a dig unit that I got from RCP that the brass pin was pressed in crooked, received a call back on Monday & was told a replacement would be sent. Just wondering if it was sent? Info for match up below.

Jim XXXXXXXXX
3802 XXXXX
XXXXXXXX, XX 923XX
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Old 11-25-2008, 07:17 AM   #339
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Originally Posted by tubed-n-lubed View Post
I had called last Saturday about a dig unit that I got from RCP that the brass pin was pressed in crooked, received a call back on Monday & was told a replacement would be sent. Just wondering if it was sent? Info for match up below.

Jim XXXXXXXXX
3802 XXXXX
XXXXXXXX, XX 923XX

i dont show you on my shipping log. Please e-mail to customerservice@dna-rc.com . We will get it out to you today if i can get the info early enough. Sorry that we did not get it out to you.
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Old 11-25-2008, 12:55 PM   #340
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Originally Posted by 210solomon007 View Post
i dont show you on my shipping log. Please e-mail to customerservice@dna-rc.com . We will get it out to you today if i can get the info early enough. Sorry that we did not get it out to you.
I am sending the info in just a min, do you guys do a steel outdrive set for use with the dig?

Thanks
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