Official VF/DNA/BWD Customer Service/Feedback Thread

[210solomon007]

Originally Posted by tubed-n-lubed

I am sending the info in just a min, do you guys do a steel outdrive set for use with the dig?

Thanks

Sorry no steel. Got the info and sending it out.

[tubed-n-lubed]

Thanks!

[mm3lee]

When will you do a steel or stainless steel outdrive set for the dig unit? Same cnc program maybe adjust the feed slower and all would be good.

[treday619]

Sent PP for Rebuild kit and Motor Plate. Please verify received thank You


tljones21@hotmail.com

[tapped-out]

Fast turn around on replacment part for vf dig from my e-mail to mailbox 3 days A++++++ thanks DNA

[MDcrawler72]

Hello,

I purchased a rig with your delrin slingshot chassis and want to know if I should use a droop or sprung shock setup?

Thanks,
Steve

[mm3lee]

Hello I was woundering when I might get the CFX Slingshot Kit I ordered. I am Jeffrey Lee.

Thank you.

[210solomon007]

Originally Posted by mm3lee

When will you do a steel or stainless steel outdrive set for the dig unit? Same cnc program maybe adjust the feed slower and all would be good.

Nothing in the works as of yet.

[210solomon007]

Originally Posted by treday619

Sent PP for Rebuild kit and Motor Plate. Please verify received thank You


tljones21@hotmail.com

Yes and I will let you know if it was sent.

[210solomon007]

Originally Posted by MDcrawler72

Hello,

I purchased a rig with your delrin slingshot chassis and want to know if I should use a droop or sprung shock setup?

Thanks,
Steve

Sprung is the way to go. Droop is very hard to dial in.

[210solomon007]

Originally Posted by mm3lee

Hello I was woundering when I might get the CFX Slingshot Kit I ordered. I am Jeffrey Lee.

Thank you.

I am pretty sure that it shipped out. I will let you know in the AM.

[treday619]

Originally Posted by 210solomon007

Yes and I will let you know if it was sent.

Thanks Solomon

[Aurora]

Solomon,

I understand business is busy, but can I get a realistic time frame on when could I get a replacement?

The email correspondence has been ongoing for a month and it is getting no where. Except the first email reply, basically it takes 7-10 days to get even just a reply. And I am offering to cover the shipping (and the two non-functioning shift forks are not my fault).



I will email and pm you my address once again, and this is a fully functional address. And once again, if I may:

1) Get a replacement for (2) shift-forks
2) Pay for a replacement of (1) shift rod
3) Pay for a replacement of (1) shift-rod bushing on dig
4) I will continue to offer to pay for the shipping of all of the above,
5) Please give me a fair quote for EMS shipping and item 2) and 3) above.



The following picture is a proof of my purchase of a DNA dig (with a non-performing shift-fork) and a spare parts kit(also with a non-performing shift fork).





And the original purchase was made on 6 Aug 2008, and the total amount is 190 USD, transaction id is 2P310393GL796525T, which covers the following:

1 Ax10 dig
1 dig repair kit
1 motor plate for Ax10
1 upper link/servo mount
Trackable shipping


Thank you.






p.s. I have attached the posts in the past on this thread for your reference.

Originally Posted by Aurora

Solomon/Don,

Email sent regarding the Dig unit and spare parts for the dig unit, both have shift fork issues(not threaded deep enough) and hoping I could send them in for replacement.

Btw, can I purchase separately the nylon bushing for the fork and the fork shift rod? I teethed it with a hand grip trying to install it, and might potentially scare the bushing.

Thank you in advance.

Originally Posted by billet works

Emails replied...thanks guys

Don

Originally Posted by Aurora

axman2010,

Addy means address.



Don,

Thanks for the reply, I have also purchased a spare part set which has an additional gen 1 shift fork, may I send it in for a replacement? Also, I understand my mail is international, please let me know if I could contribute to the shipping.

Cheers,
Chi

Originally Posted by Aurora

Don/Solomon,

Thanks, email sent with my address.

Originally Posted by Aurora

Solomon,

Email replied regarding the shift forks replacement. Thank you.

Originally Posted by 210solomon007

Got it...

[Aurora]

Address has been re-sent again via both PM and email. Thank you.

[MDcrawler72]

Originally Posted by 210solomon007

Sprung is the way to go. Droop is very hard to dial in.

What shocks/springs do you run? I would like to save some money and buy what works the first time!

Thanks,
Steve

[210solomon007]

Originally Posted by Aurora

Solomon,

I understand business is busy, but can I get a realistic time frame on when could I get a replacement?

The email correspondence has been ongoing for a month and it is getting no where. Except the first email reply, basically it takes 7-10 days to get even just a reply. And I am offering to cover the shipping (and the two non-functioning shift forks are not my fault).



I will email and pm you my address once again, and this is a fully functional address. And once again, if I may:

1) Get a replacement for (2) shift-forks
2) Pay for a replacement of (1) shift rod
3) Pay for a replacement of (1) shift-rod bushing on dig
4) I will continue to offer to pay for the shipping of all of the above,
5) Please give me a fair quote for EMS shipping and item 2) and 3) above.



The following picture is a proof of my purchase of a DNA dig (with a non-performing shift-fork) and a spare parts kit(also with a non-performing shift fork).





And the original purchase was made on 6 Aug 2008, and the total amount is 190 USD, transaction id is 2P310393GL796525T, which covers the following:

1 Ax10 dig
1 dig repair kit
1 motor plate for Ax10
1 upper link/servo mount
Trackable shipping


Thank you.






p.s. I have attached the posts in the past on this thread for your reference.

First, no one has doubted your purchase. We thank you for that. It has taken so long as you know because the address that ou supplied as you where told and made aware of is not going through the USPS system.

I am sending your items to you today on the address that you have supplied which is no different than the original. Please keep us posted as to when you recieve it.

[210solomon007]

Originally Posted by MDcrawler72

What shocks/springs do you run? I would like to save some money and buy what works the first time!

Thanks,
Steve

you can go to the AX-10 and see the part numbers that MAX-AMPS used in his build or the You can use the Losi crawlers.

[Aurora]

Originally Posted by 210solomon007

First, no one has doubted your purchase. We thank you for that. It has taken so long as you know because the address that ou supplied as you where told and made aware of is not going through the USPS system.

I am sending your items to you today on the address that you have supplied which is no different than the original. Please keep us posted as to when you recieve it.

Solomon,

Thank you for the prompt reply.

I was never informed that it is not going thru the USPS system, but do recall you have mentioned the system will not allow you to ship to that address. Anyway, dozens of USPS mail go to that address for many years, and I can assure you that address is fine.


Now, as said, please do let me know of the cost of item 2) and 3). And the cost of shipping.

It is partially my fault not to check this board when having trouble to get shift-fork to work, and in process, scratched the rod and the bushing. And without those two items, the dig probably will not function as designed and that is the last thing I like to see--a good dig not put into good use.

I hope this is not too much to ask and you could accommodate this request, and do allow me to pay for my mistake.

Cheers.

[210solomon007]

Originally Posted by Aurora

Solomon,

Thank you for the prompt reply.

I was never informed that it is not going thru the USPS system, but do recall you have mentioned the system will not allow you to ship to that address. Anyway, dozens of USPS mail go to that address for many years, and I can assure you that address is fine.


Now, as said, please do let me know of the cost of item 2) and 3). And the cost of shipping.

It is partially my fault not to check this board when having trouble to get shift-fork to work, and in process, scratched the rod and the bushing. And without those two items, the dig probably will not function as designed and that is the last thing I like to see--a good dig not put into good use.

I hope this is not too much to ask and you could accommodate this request, and do allow me to pay for my mistake.

Cheers.

No worries,
Items where sent out. If you e-mail cusomerservice@dna-rc.com they can give you a tracking number.

[WarTrader]

I ordered a MRC chassis A while back. I finally got home my package was there but in the package is a couple of suspensions links that look to be for a 1/10 scaler. NO Losi Mini Rock Crawler chassis. I'm hoping that this was a shipping mistake and their is some other poor soul looking for thier links that now has one of the hottest MRC Chassis on the market!!

My package number was 0103 8555 7496 2291 2801. I've also sent a private message. Using the same Forum name!

Looking foreward to hearing from you!