Official VF/DNA/BWD Customer Service/Feedback Thread

[210solomon007]

Originally Posted by barbaricboye

thanks for hooking me up DNA
my dig works alot better now-
should I use 2 set screws to hold the driveshaft to outputs?--have MIPS/thundertech using 2 set screws, but after about 10min. of bashing and binding(torture testing) the driveshafts "come loose", screws are still tight--they are actually digging/rounding the outputs(happens on both front and rear shafts-eventually).
What are my options?
make bigger flats
make bigger flats with a small hole for set screws
or
drill hole all the way through and use a long set screw?(think this will break the output?)

I would say use 2set screws. Loctite them. If that does not work then drill. Let me know..

[Creepy]

Originally Posted by Creepy

Just played with endpoints. It never has worked without binding on the way into or out of lock.

Did you read the e-mail I sent you last night, it may help clarify the problem. I really need to get it fixed, and I dont mind sending it in if need be. Please let me know, thanks

Don, I have PM'd you at DNA with no response there, Can you let me know asap if you can help, or if I can send it in for repair

[210solomon007]

Originally Posted by Creepy

Don, I have PM'd you at DNA with no response there, Can you let me know asap if you can help, or if I can send it in for repair

You can send it in for repair. 4713 Macro St. San Antonio, TX 78218

[210solomon007]

One thing..

RCHQ ( www.rchqonline.com ) in San Antonio ( Former Toy's 4 Big Boy's) now carries DNA products. The also have an online store. They have 3 dig's in stock.....

[Lushtrucker]

Originally Posted by 210solomon007

Got it... Get you taken care of...

links showed up today, thanks again for the excellent customer service and the stickers!

[Creepy]

Originally Posted by 210solomon007

You can send it in for repair. 4713 Macro St. San Antonio, TX 78218

OK thanks, I'll try to send it.
About what is the turn-around time for that ?

[hollywood2979]

turn around times are fairly quick, once recieved it is generally checked and dialed in that day, usually 2 day before sent back out if not sooner.

[210solomon007]

Originally Posted by Creepy

OK thanks, I'll try to send it.
About what is the turn-around time for that ?

That is correct.

[barbaricboye]

Originally Posted by 210solomon007

I would say use 2set screws. Loctite them. If that does not work then drill. Let me know..

I ended up drilling little dimples into the outputs(on both sides) and using set screws on each side. No loctite yet, I hate that $hit. Works great so far. Thanks.

[636-slopoke]

:-( I finally located and bought a dna dig, got it today, newer black unit, sharp looking, but; all problems posted here where present, holes not drilled deep enought, also not threaded, inside case radius not large enought, no instructions, need photos, after about 5 hrs work, drilling, tapping, enlarging radius , its on. feels smooth turning by hand. Sure glad i am used to fabing own parts, someone without right tools and knowhow would be in trouble. Hope you get bugs worked out, or tooling setup. slopoke.

[corkysk8]

210solomon007 sent you a PM. I need a rebuild kit for the DNA dig. PM me the cost, what it includes, and paypal to send money.

[CharliesTheMan]

Hey Don, I sent you a PM last week. I need to pay you for some stuff. Let me know if you didn't get the PM, and I'll send it again.

[Creepy]

Originally Posted by CharliesTheMan

Hey Don, I sent you a PM last week. I need to pay you for some stuff. Let me know if you didn't get the PM, and I'll send it again.

Has anyone had any luck with a "PM" to DNA products ???
I never have reached them by phone either

[CharliesTheMan]

Yeah Don usually gets back to me pretty quick when I send him a PM, I think he must not have been around much last week.

[THAT1GUY]

Took me along time to get through trying email and PM, I think posting here is the fastest way to get his attention. Took me over 3 weeks to get the right beadlocks for some rims I ordered. I did get them though, and they are nice.

[Creepy]

Originally Posted by THAT1GUY

Took me along time to get through trying email and PM, I think posting here is the fastest way to get his attention. Took me over 3 weeks to get the right beadlocks for some rims I ordered. I did get them though, and they are nice.

OK, thanks i thought it was just me ... he must be a busy guy

[hollywood2979]

He's been traveling alot between San Antonio and the different comps. Also Solomon has been spending alot of time in the machine shop, it is quicker to post here or if need be e-mail solomon if you dont get Don quick enough, I generally check the post also and have direct contact with both, will have one of them address posts, thank and the guys are doing all they can right now they have several HUNDREDED orders they are trying to put together and get out, as well as designing new products to keep you guys on top.

[210solomon007]

Ok,
To the people that are waiting on parts to be sent, I am waiting on drive dog's to be drill and tapped, Once this is done the rebuild kits will go out. PM's and e-mails will be replied to during business hours. Mon-Thurs 7am-5:30pm central time. The phone is not always the best way to get us, because we are in and out fron the shop. Please be patient with us as we work through this. Also we have put in a QA inspection form with the new digs that are going out. If you have a problem with the dig I need the inspection form that came with it. Thanks again for all the orders and support. We are working to get things faster and to eliminate any problems there might be.

[canuckcrawler]

Originally Posted by 210solomon007

I would say use 2set screws. Loctite them. If that does not work then drill. Let me know..

I too am having the same issue, are you possibly looking at making some replacement outputs out of steel? If so, I would be the first to buy them, as my brushless goat seems to be pretty hard on the existing outputs.

[210solomon007]

Originally Posted by canuckcrawler

I too am having the same issue, are you possibly looking at making some replacement outputs out of steel? If so, I would be the first to buy them, as my brushless goat seems to be pretty hard on the existing outputs.

i dont know at this point. Don is running a goat in his unit along with others, that are running pullers and such, Not sure, we will look into it for sure.