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Thread: Official VF/DNA/BWD Customer Service/Feedback Thread

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Old 10-11-2008, 12:21 AM   #161
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Don and Solomon,
Sent you an e-mail, when you get a chance, just need price info on the parts in the pics I sent.
Still goin strong guys, love the products.
Never had one problem, ever!

JC
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Old 10-12-2008, 10:46 PM   #162
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Hi, I was wondering where I can order new output shafts for my dig? I broke the rear output and the front one is pretty rounded off..

Thanks!

Rob
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Old 10-13-2008, 12:21 AM   #163
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Can you please tell me where I can get one of your dig units from ?, everyone is out of stock, can you give me a date on when more will be available please ?
Regards John.
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Old 10-13-2008, 12:51 AM   #164
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i was woundering if it was possible to purchase a new bottom plate for the singshot and does it come pre drilled....i would like to purchase one...thanks
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Old 10-13-2008, 07:41 AM   #165
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Originally Posted by cruz*hotboxrc View Post
i was woundering if it was possible to purchase a new bottom plate for the singshot and does it come pre drilled....i would like to purchase one...thanks
Yes we are sending them out this week to vendors. I will post the list of the vendors who ordered.
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Old 10-13-2008, 07:42 AM   #166
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Originally Posted by skid plate View Post
Don and Solomon,
Sent you an e-mail, when you get a chance, just need price info on the parts in the pics I sent.
Still goin strong guys, love the products.
Never had one problem, ever!

JC


Got it. Will get back with you.
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Old 10-13-2008, 07:43 AM   #167
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Quote:
Originally Posted by rdtshaw View Post
Hi, I was wondering where I can order new output shafts for my dig? I broke the rear output and the front one is pretty rounded off..

Thanks!

Rob
Quote:
Originally Posted by drzjohn View Post
Can you please tell me where I can get one of your dig units from ?, everyone is out of stock, can you give me a date on when more will be available please ?
Regards John.
PM's sent
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Old 10-13-2008, 08:59 AM   #168
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Originally Posted by 210solomon007 View Post
Yes we are sending them out this week to vendors. I will post the list of the vendors who ordered.
theres no way i can purchase one thru you guys...so i can get it quicker...thanks
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Old 10-13-2008, 11:33 AM   #169
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Originally Posted by 210solomon007 View Post
PM's sent
You have PM
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Old 10-13-2008, 01:39 PM   #170
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Originally Posted by 210solomon007 View Post
Yes we are sending them out this week to vendors. I will post the list of the vendors who ordered.
around what time will you be posting...would like to buy today....i hate waiting
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Old 10-14-2008, 12:10 AM   #171
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I just picked up a DIG unit from Hobbytown in San Jose and while assembling it I noticed a few things that seemed a bit off. Wondering what I should do. First I noticed the brass pin coming out of the outdrive is nowhere near true. Second, I noticed the nylon bushing have what seems like mushroomed nylon underneath the flange of the bushing. Lastly, the bolt heads rub on the DIG case when installed. I have not installed the tranny in the chassis or run any power to the servo. Wanted to check with ya'll before I went any further.
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Old 10-14-2008, 06:42 AM   #172
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Quote:
Originally Posted by billet works View Post
I could send you a rebuild kit but the ramping on your drive dog concerns me. I have units with hundreds of packs ran through with no noticeable ramping. Shoot an email to me directly, don@dna-rc.com and we can work this out between us to make sure you are fixed up.

Don
Hi Don, i sent you an e-mail when you asked for it, i know you guys have been busy at the event, lmk if you received the e-mail, thanks.
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Old 10-14-2008, 09:10 AM   #173
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Originally Posted by 210solomon007 View Post
Yes we are sending them out this week to vendors. I will post the list of the vendors who ordered.
i just want a skid plate...were can i get one...please
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Old 10-14-2008, 11:51 AM   #174
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Originally Posted by rckjeep View Post
I just picked up a DIG unit from Hobbytown in San Jose and while assembling it I noticed a few things that seemed a bit off. Wondering what I should do. First I noticed the brass pin coming out of the outdrive is nowhere near true. Second, I noticed the nylon bushing have what seems like mushroomed nylon underneath the flange of the bushing. Lastly, the bolt heads rub on the DIG case when installed. I have not installed the tranny in the chassis or run any power to the servo. Wanted to check with ya'll before I went any further.
Can you send an e-mail to customerservice@dna-rc.com and please attach any pictures if you can, We will get you fixed up.
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Old 10-14-2008, 11:03 PM   #175
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Originally Posted by 210solomon007 View Post
Can you send an e-mail to customerservice@dna-rc.com and please attach any pictures if you can, We will get you fixed up.
email sent, Thanks for the fast reply.
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Old 10-15-2008, 12:13 AM   #176
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Hey I have one of your guys dig units and there is a ton of slop between the shafts and bushings. Is there anything that can be done? Replace bushings? Send it to you guys? Please help.
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Old 10-15-2008, 07:48 AM   #177
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Originally Posted by axman2010 View Post
Hey I have one of your guys dig units and there is a ton of slop between the shafts and bushings. Is there anything that can be done? Replace bushings? Send it to you guys? Please help.
Please e-mail customerservice@dna-rc.com . We will get it taken care of.
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Old 10-15-2008, 08:40 AM   #178
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Originally Posted by kerrywittig View Post
As I stated above ^ ......Still waiting to get a reply.........Hopefully with an RA# so I can send the dig and trans and have you look at it and see what can be done. This will be the 5th try (telephone 2, email 1, forum 2) at trying to get a response. Realize I'm not the only one needing assistance, but with $230+ invested in DNA digs I certainly would like to get one to function properly and be able to install it. Thanks, Kerry
Please send your address to don@dna-rc.com and we will send you out a new shift fork to try and see if it fixes your problems. If you feel it needs more help than that you are welcome to send it with your trans to us and we will see what the problem is whether it be with our components or the assembly of them. If there is in fact a problem with any of the parts, we will replace them and include some spares for your trouble. Just let us know what your preference is and we can go from there.

Don
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Old 10-15-2008, 09:21 AM   #179
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Quote:
Originally Posted by billet works View Post
Please send your address to don@dna-rc.com and we will send you out a new shift fork to try and see if it fixes your problems. If you feel it needs more help than that you are welcome to send it with your trans to us and we will see what the problem is whether it be with our components or the assembly of them. If there is in fact a problem with any of the parts, we will replace them and include some spares for your trouble. Just let us know what your preference is and we can go from there.

Don
Sent you an email................
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Old 10-15-2008, 09:56 AM   #180
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Sent you an email................
We did get your email. look forward to getting this resolved.
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