nascarkeith
Rock Crawler
*Warning* This is just me venting and the following is only my opinion. I do not mean to bash anyone I just want to share my experience so others can learn from it.
I am an electric guy. I have a tc3 that I race, a tlt crawler, and a rustler that was an awesome first time hobby grade rc vehicle. My Dad and little brother just bought a Duratrax Raze each which are nitro. They absolutely love them so that got me to thinking.
I was kinda afraid of nitro because I have heard of tuning issues and such but the more I talked to my Dad the more I wanted one. I read reviews that explained that the raze is a good buggy as long as you don't expect too much. I love rc and decided this would be a great way to spend time with my Dad and little brother so I decided to buy one. I went to the local hobby shop were I live. I explained to the guy that the only reason I was buying one was to run with my family this weekend and asked if we could fire it up and check everything out since I was new to nitro. He basically said no that if I wanted it I would buy it and I was on my own. I probably should have went elsewhere but I was trying to support the lhs so I bought it.
I got it home and you can guess what happened. It would not start. The piston was seized in the chamber. I tried for 6 hours to get it going. My Dad drove 2 hours to help me fix it and even he couldn't get it going. I called Duratrax and they were really nice and told me to send it back and they would take care of it. I explained the situation and asked could the lhs exchange it since it had never ran and they said it was up to him. I called the lhs explained everything and he called Duratrax. He got the ok to exchange it so I took it back. It had a few scratches on the bottom from holding it down trying to pull the cord. The muffler was dented when I opened it up and I might have put one more in it trying to hold the car down to start the engine. I took it back and the lhs guy didn't even take the time to check it out. He told me to get the other and I could go. I guess he was busy. He then called me and told me that I screwed him because of the scratches on the chassis and that he didn't need customers like me not to ever come back to his store. I told him that I did not try to decieve him and that I would bring it back and he said to keep it and not every come back to his store.
I feel really bad about the whole situation. I got a faulty product and was treated like I was a jerk all because I spent money on something and expected it to work. The new one fired right up and I love it. If I were a newb this whole deal would have made me curse rc forever and I will probably never buy another nitro after this. You would think that a lhs would appreciate the business expecially in a small town. My point is if you won't stand behind a product you shouldn't sell it. If people are willing to spend money in your store you should be willing to help them out if at all possible.
I know this was a long post. Thanks to all who read. I guess I justed needed to vent.
I am an electric guy. I have a tc3 that I race, a tlt crawler, and a rustler that was an awesome first time hobby grade rc vehicle. My Dad and little brother just bought a Duratrax Raze each which are nitro. They absolutely love them so that got me to thinking.
I was kinda afraid of nitro because I have heard of tuning issues and such but the more I talked to my Dad the more I wanted one. I read reviews that explained that the raze is a good buggy as long as you don't expect too much. I love rc and decided this would be a great way to spend time with my Dad and little brother so I decided to buy one. I went to the local hobby shop were I live. I explained to the guy that the only reason I was buying one was to run with my family this weekend and asked if we could fire it up and check everything out since I was new to nitro. He basically said no that if I wanted it I would buy it and I was on my own. I probably should have went elsewhere but I was trying to support the lhs so I bought it.
I got it home and you can guess what happened. It would not start. The piston was seized in the chamber. I tried for 6 hours to get it going. My Dad drove 2 hours to help me fix it and even he couldn't get it going. I called Duratrax and they were really nice and told me to send it back and they would take care of it. I explained the situation and asked could the lhs exchange it since it had never ran and they said it was up to him. I called the lhs explained everything and he called Duratrax. He got the ok to exchange it so I took it back. It had a few scratches on the bottom from holding it down trying to pull the cord. The muffler was dented when I opened it up and I might have put one more in it trying to hold the car down to start the engine. I took it back and the lhs guy didn't even take the time to check it out. He told me to get the other and I could go. I guess he was busy. He then called me and told me that I screwed him because of the scratches on the chassis and that he didn't need customers like me not to ever come back to his store. I told him that I did not try to decieve him and that I would bring it back and he said to keep it and not every come back to his store.
I feel really bad about the whole situation. I got a faulty product and was treated like I was a jerk all because I spent money on something and expected it to work. The new one fired right up and I love it. If I were a newb this whole deal would have made me curse rc forever and I will probably never buy another nitro after this. You would think that a lhs would appreciate the business expecially in a small town. My point is if you won't stand behind a product you shouldn't sell it. If people are willing to spend money in your store you should be willing to help them out if at all possible.
I know this was a long post. Thanks to all who read. I guess I justed needed to vent.
