RCCrawler Forums

TS7867 · 08-30-2009, 10:49 PM

Just wanted to share that i got the chance to talk with Richard Truillo this weekend and what a nice guy. I needed some replacement parts and while he was waiting to run his 1.9 with only 3-4 trucks in front of him, he took the time to run back to his pit and get my parts. I told him it could wait but he did it anyways. His first concern was taking care of Losi's customers and what more could i ask for. Richard didnt question a thing and gave me what i needed. Thanks again.

Montdj · 08-30-2009, 11:12 PM

He took care of my problems today by email. He has been checking his blackberry all weekend and taking care of customers first. He is a great guy and true asset to these forums.

rguaschpp · 08-31-2009, 02:02 AM

He did a fantastic support when in Barcelona (Spain). Not only providing spare parts but also teaching us all the tips ant tricks of the losi car.

Thank's a lot Rich.

Krawler Kev · 08-31-2009, 08:37 AM

I also had a quick response from Rich and replacements parts showed up in Canada within 4 days. Awesome service.

atekt · 08-31-2009, 08:54 AM

Rich has been nothing short of awesome to work with. He uses uutstanding customer service, Something that is not seen very much anymore. So thank you again Rich for everything!

hotchef · 08-31-2009, 12:57 PM

ive emailed him like 3 times n never got an answer called losi like 6 times first time i got a call back right away gave my adress and was told new worm n spools would be mailed out that was over 6 weeks ago not happy about paying for this dead horse

jeepcj776 · 08-31-2009, 01:35 PM

you must not be going to the correct email cause I can email him and with in like 30 min have a reply, and then have parts in 4 days

hotchef · 08-31-2009, 01:40 PM

could u send me the corect email pls? simonwolfhellyerqute@hotmail.com

hotchef · 08-31-2009, 01:45 PM

rtrujillo@losi.com is the email i used

Montdj · 08-31-2009, 01:52 PM

rtrujillo@horizonhobby.com

redrustbucket · 08-31-2009, 02:31 PM

Rich has definitely gone above and beyond for me. I had replacement CVDs before I even ran it and I had a response about my bad spool before I was even off the computer.

If you're having trouble contacting him you can always PM him as well.

hotchef · 08-31-2009, 03:01 PM

thanks im not sure why it sudgests to email the losi.com in the service bulletn but rich just emailed me from his blackberry said hed fix me up when he gets back tomorrow i guess i shudda posted weeks ago ty for corect email im sure ill be hapily crawling soon

Montdj · 09-01-2009, 02:56 PM

WOW Kinda sucks this got moved out of the losi section. Why would they do that.

montana.matt · 09-01-2009, 03:00 PM

Quote:

Originally Posted by Montdj

WOW Kinda sucks this got moved out of the losi section. Why would they do that.

Probably because there's no tech in this thread

JasonJones · 09-01-2009, 03:36 PM

Quote:

Originally Posted by hotchef

thanks im not sure why it sudgests to email the losi.com in the service bulletn ...

The Service Bulletin used to have a web form for requesting replacement CVDs, but has since changed to the losi email address. I sent them an email with my serial number, purchase date and address for my 1622 crawler I purchased recently for MOA conversion and got the axles within 4 days. So that email DOES work just fine. I never got a reply back or any confirmation, just a package in the mail with the CVDs...

And yes, Rich has really made Losi shine even with the manufacturing or quality control issues they had with the initial release...

2500hdon37s · 09-01-2009, 07:26 PM

defanitly top notch! i had both old cvd's and wrong cut gears and was quick to get me the parts! ill admit i was close to selling mine with the orignal cvd's and worms due to bad preformance, but with a few home brew mods and new parts from the GREAT PEOPLE AT LOSI it has well out done my expectations!

08-30-2009, 10:49 PM	#1
TS7867 Pebble Pounder Join Date: Dec 2007 Location: nor-cal Posts: 133	Richard T's customer service Just wanted to share that i got the chance to talk with Richard Truillo this weekend and what a nice guy. I needed some replacement parts and while he was waiting to run his 1.9 with only 3-4 trucks in front of him, he took the time to run back to his pit and get my parts. I told him it could wait but he did it anyways. His first concern was taking care of Losi's customers and what more could i ask for. Richard didnt question a thing and gave me what i needed. Thanks again.

08-31-2009, 12:57 PM	#6
hotchef Newbie Join Date: Apr 2008 Location: nakusp Posts: 14	how do u get ahold of rich ive emailed him like 3 times n never got an answer called losi like 6 times first time i got a call back right away gave my adress and was told new worm n spools would be mailed out that was over 6 weeks ago not happy about paying for this dead horse

08-30-2009, 11:12 PM	#2
Montdj Newbie Join Date: Aug 2009 Location: Monticello Posts: 23	He took care of my problems today by email. He has been checking his blackberry all weekend and taking care of customers first. He is a great guy and true asset to these forums.

08-31-2009, 02:02 AM	#3
rguaschpp Newbie Join Date: Jun 2009 Location: Spain Posts: 0	He did a fantastic support when in Barcelona (Spain). Not only providing spare parts but also teaching us all the tips ant tricks of the losi car. Thank's a lot Rich.

08-31-2009, 08:37 AM	#4
Krawler Kev Rock Crawler Join Date: May 2009 Location: Calgary Posts: 911	I also had a quick response from Rich and replacements parts showed up in Canada within 4 days. Awesome service.

08-31-2009, 08:54 AM	#5
atekt Rock Crawler Join Date: Sep 2008 Location: Utah Posts: 691	Rich has been nothing short of awesome to work with. He uses uutstanding customer service, Something that is not seen very much anymore. So thank you again Rich for everything!

08-31-2009, 01:35 PM	#7
jeepcj776 Pebble Pounder Join Date: Jun 2009 Location: Belle Fourche Posts: 172	you must not be going to the correct email cause I can email him and with in like 30 min have a reply, and then have parts in 4 days

08-31-2009, 01:40 PM	#8
hotchef Newbie Join Date: Apr 2008 Location: nakusp Posts: 14	could u send me the corect email pls? simonwolfhellyerqute@hotmail.com

08-31-2009, 01:45 PM	#9
hotchef Newbie Join Date: Apr 2008 Location: nakusp Posts: 14	rtrujillo@losi.com is the email i used

08-31-2009, 01:52 PM	#10
Montdj Newbie Join Date: Aug 2009 Location: Monticello Posts: 23	rtrujillo@horizonhobby.com

08-31-2009, 02:31 PM	#11
redrustbucket Rock Crawler Join Date: Feb 2006 Location: sunny acres Posts: 621	Rich has definitely gone above and beyond for me. I had replacement CVDs before I even ran it and I had a response about my bad spool before I was even off the computer. If you're having trouble contacting him you can always PM him as well.

08-31-2009, 03:01 PM	#12
hotchef Newbie Join Date: Apr 2008 Location: nakusp Posts: 14	thanks im not sure why it sudgests to email the losi.com in the service bulletn but rich just emailed me from his blackberry said hed fix me up when he gets back tomorrow i guess i shudda posted weeks ago ty for corect email im sure ill be hapily crawling soon

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09-01-2009, 02:56 PM	#13
Montdj Newbie Join Date: Aug 2009 Location: Monticello Posts: 23	WOW Kinda sucks this got moved out of the losi section. Why would they do that.

09-01-2009, 07:26 PM	#16
2500hdon37s I wanna be Dave Join Date: Mar 2009 Location: sittin in the sky Posts: 4,630	defanitly top notch! i had both old cvd's and wrong cut gears and was quick to get me the parts! ill admit i was close to selling mine with the orignal cvd's and worms due to bad preformance, but with a few home brew mods and new parts from the GREAT PEOPLE AT LOSI it has well out done my expectations!

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Thread: Richard T's customer service