castle repair support please contact me please
 

can some one from castle please contact me as to the status of my repair/replacement, i got a brand new mini micro that was faulty and sent it back thru the correct channels and havent heard a thing, i have send many emails and they seem to be ignoring me

Hah.

No one here, though maybe someone was, about three years ago. Maybe.

go to there website and call there repair number with your order number and find out, i got an email from them after bout 10 days from the time i sent one to them....they will get your product back to you.........bob

....

.....your part is broken....it is currentlly being replaced or repaired and shipped to you it will arrive in 2 weeks to 90days

Theres your answer

Phone does killer things!

CC has been great do deal with. I'm sure you'll be taken care of. If they don't respond give them a call like the other reply says "thumbsup"

He would be calling from Australia, a bit of a bill as well as the time difference......:roll:

Its only like 2 bucks to call the US and if he's on the east coast he could ring at 8 or 9pm and get straight through.

Alternatively he can drop an email to Joe Ford with his details. Joe is a top guy and is always willing to help sort problems.

I think that most of the castle staff have been away at Joe Nall for past 8 or 9 days and most would have only returned to work on monday, tuesday or wednesday.

dont worry. you will get your part back soon. it says on there website there's about a 3 week turn around. I sent my esc in for repair. I waited 3 weeks and sent them an email to find out the status of repair. then the UPS guy showed up 2 hrs later."thumbsup"

In this age of "computerized everything", I would have thought you would get an email as soon as they print off the shipping label.:roll::roll: