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10-28-2011, 09:08 PM
| #1 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
|  Castle link driver problem
i just got a castle link kit from my LHS. ive installed the software from Castles website like they said for Windows 7. when i connect the link board it recognizes a usb connected, then tries to install drivers. it fails to install. i read castles FAQ's. i followed the instruction in FAQ, when searching for drivers automatically, it says device is up to date. but there is still the Yellow "!" WTF? please help. thanks...
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10-28-2011, 09:10 PM
| #2 |
| Official Cook of the ECC   Join Date: Dec 2005 Location: Hawthorne, Florida
Posts: 2,653
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You running 32 or 64 bit Win 7?
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10-28-2011, 09:21 PM
| #3 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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i want to say its 64 bit. just got a new computer last weekend. in the control panel/system, it says 64 bit operating system. im assuming thats what it means. not to computer savvy. sorry..
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10-28-2011, 10:16 PM
| #4 |
| Rock Stacker Join Date: May 2011 Location: WA
Posts: 75
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Did u install the software with administrative permission? also have u restarted yet? Rob |
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10-28-2011, 11:10 PM
| #5 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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yeah. ive even uninstalled and reinstalled just to be sure. still nothing. just wont install the drivers when i plug in the the chip board to the usb.
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10-28-2011, 11:15 PM
| #6 |
| Rock Crawler Join Date: Aug 2010 Location: Surrey BC
Posts: 497
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i am pretty sure the newest version does not work with windows 7 w/64bit i had a simular problem and backed out the instal to an earlier version of the castle software and have not had any issues since ..... |
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10-28-2011, 11:29 PM
| #7 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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how do i download an earlier version?
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10-29-2011, 05:29 AM
| #8 |
| I wanna be Dave Join Date: Nov 2010 Location: 07456 N. NJ USofA
Posts: 8,314
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Did you go through this Castle Creations | FAQ: Castle Link the Castle link works in Windows-7 32 & 64 bit.
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10-29-2011, 07:43 AM
| #9 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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Yeah. Tried following the faq directions. Software installed correctly, but the drivers won't install when I connect the little board to the usb cable. Sent from my uber smart, smart phone.... |
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10-29-2011, 01:26 PM
| #10 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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Bump. Anyone have any ideas? Sent from my uber smart, smart phone.... |
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10-29-2011, 03:58 PM
| #11 | |
| I wanna be Dave Join Date: Nov 2010 Location: 07456 N. NJ USofA
Posts: 8,314
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10-29-2011, 05:54 PM
| #12 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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I downloaded the program. Opened the folder and ran it as administrator. The castle link program sends to be fine. Just the driver for the chipboard isn't there. Sent from my uber smart, smart phone.... |
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10-29-2011, 09:40 PM
| #13 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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one thing i realized, in the trouble shooting FAQ's. Going into Control panel/ hardware/ etc... It says look for Phoenix link or Phx link. mine doesnt list either. its just listed as "USB Input Device". but i know that's the one im looking for cause of 2 reasons. it has the yellow "!" next to it. and when i unplug the Link board and disappears. Also, can someone go into Device Manager and look at the driver details of their link. What is listed? i have 3. C:\Windows\system32\DRIVERS\hidclass.sys C:\Windows\system32\DRIVERS\hidparse.sys C:\Windows\system32\DRIVERS\hidusb.sys is this what others have? thanks... Last edited by asian195; 10-29-2011 at 09:44 PM. |
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10-29-2011, 10:21 PM
| #14 |
| Quarry Creeper Join Date: May 2009 Location: pacific NW
Posts: 415
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Got it working. i went through and deleted everything Castle Creations related. then reinstalled software. then shut down computer, not restarted. then powered back up. once powered up and running. plugged the link into USB and it loaded and installed drivers. finally. thanks for trying to help.
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