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10-03-2013, 07:12 AM
| #1 |
| Rock Stacker  Join Date: Sep 2013 Location: Sandy
Posts: 64
|  contacting holmes hobbies
probably not the right section to post this but im having problems with a brxl i just got and i emailed holmes hobbies through their website contact us tab saturday its now thursday with no response, did i do this right or is there another way to contact them?
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10-03-2013, 07:23 AM
| #2 |
| RCC Addict Join Date: Feb 2012 Location: paradise
Posts: 1,354
| Re: contacting holmes hobbies
That's it. He is a busy, busy man. Just be patient and he'll get back to you. He may even see this thread, who knows.
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10-03-2013, 07:52 AM
| #3 |
| SuperShafty.com Join Date: Jan 2008 Location: Visalia CA
Posts: 2,902
| Re: contacting holmes hobbies
he also has an entire section on this forum...
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10-03-2013, 07:58 AM
| #4 |
| Rock Stacker Join Date: Sep 2013 Location: Sandy
Posts: 64
| Re: contacting holmes hobbies
yea but i dont have the privileges to post there
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10-03-2013, 09:00 AM
| #5 | |
| RCC Addict Join Date: Aug 2011 Location: Elkhart
Posts: 922
| Quote:
I'm sure he will be glad to help | |
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10-03-2013, 09:26 AM
| #6 |
| Rock Crawler Join Date: Sep 2008 Location: estacada
Posts: 697
| Re: contacting holmes hobbies
he doesn't accept pm's only emails, be patient he will return your email
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10-03-2013, 09:30 AM
| #7 |
| Scale Detail Engineering Join Date: Apr 2010 Location: Turtle Island
Posts: 5,573
| Re: contacting holmes hobbies
you could always start a thread like this: Att. Mr JohnRobHolmes But I'd advise against it. Send him another email... maybe it got over looked the first time. BTW, what's wrong with the BR-XL? |
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10-03-2013, 09:57 AM
| #8 |
| Rock Stacker Join Date: Sep 2013 Location: Sandy
Posts: 64
| Re: contacting holmes hobbies
its the BRXL WP and an hour after i went through a small creek barely over the tires the lights would turn off and lose all power i tip it up on its side and the lights come on and it takes off again for like 10seconds then does it again....when i put the stock ae2 back in the problem quit
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10-03-2013, 09:59 AM
| #9 |
| Rock Stacker Join Date: Sep 2013 Location: Sandy
Posts: 64
| Re: contacting holmes hobbies
and i know the brxl got wet cause the HH sticker was soaked and came off
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10-03-2013, 10:00 AM
| #10 |
| I wanna be Dave Join Date: Jul 2009 Location: Rancho Relaxo. California. USA. Earth.
Posts: 3,292
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If it's intermittent like that, it's more likely a cold solder joint somewhere. If it was completely dead, that's another issue.
Last edited by Meatwad; 10-03-2013 at 10:33 AM. |
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10-03-2013, 10:10 AM
| #11 |
| Quarry Creeper Join Date: Nov 2005 Location: Western, NC
Posts: 490
| Re: contacting holmes hobbies
Did you order the waterproof version?
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10-03-2013, 10:14 AM
| #12 | ||
| I wanna be Dave Join Date: May 2007 Location: Fairfield ME
Posts: 3,886
| Re: contacting holmes hobbies Quote:
Quote:
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10-03-2013, 10:50 AM
| #13 | |
| RCC Addict Join Date: Sep 2011 Location: Beavercreek, Oregon, USA
Posts: 1,950
| Re: contacting holmes hobbies Quote:
Warranty and Service | The Search for Power | |
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10-03-2013, 11:06 AM
| #14 | |
| Quarry Creeper Join Date: Nov 2005 Location: Western, NC
Posts: 490
| Re: contacting holmes hobbies Quote:
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10-03-2013, 12:22 PM
| #15 |
| RCC Addict Join Date: Mar 2009 Location: Chilton
Posts: 1,622
| Re: contacting holmes hobbies
I have always had issues with him getting back in touch with me also. The last time I tried getting something from him I sent him a couple of e-mails a week for a month and never got a response. It has been over a year now and still have not heard back. I decided that I will just run his br-xl esc and run other motors since he couldn't respond to my questions. Not sure what I would do if I had a problem with one of my br-xl and couldn't get him, probably just send it to him tracked and insured with a note of what is going on.
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10-03-2013, 12:56 PM
| #16 | |
| owner, Holmes Hobbies LLC   Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
| Re: contacting holmes hobbies Quote:
This is acceptable to do when you need to send stuff in. We are currently seeing more email volume than we can handle reliably, weekends tend to back us up into wednesday or thursday. We will be working late the next few days and knocking out the last few hundred stragglers. | |
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10-03-2013, 03:27 PM
| #17 | |
| I wanna be Dave Join Date: Nov 2010 Location: 07456 N. NJ USofA
Posts: 8,314
| Re: contacting Holmes hobbies Quote:
If no response, PM me, I can get ahold of JRH.  I will say, I find it odd HH has not gotten back to you, but "crap happens" at times. Last edited by Charlie-III; 10-03-2013 at 03:29 PM. | |
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10-03-2013, 08:14 PM
| #18 |
| owner, Holmes Hobbies LLC Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
| Re: contacting holmes hobbies
I have a worker who is in charge of emails now, so I'll be talking to him tomorrow about what it will take to keep up better.
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10-04-2013, 11:13 PM
| #19 |
| Rock Stacker Join Date: Sep 2013 Location: Sandy
Posts: 64
| Re: contacting holmes hobbies
should i just mail it in?
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10-05-2013, 07:45 AM
| #20 | |
| Rock Crawler Join Date: Sep 2011 Location: truckee
Posts: 918
| Re: contacting holmes hobbies Quote:
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