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Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors i need this (torqumaste br mini) for xr10 application is it compatible with your 540 torquemaster pro 35T or are going to get hot on 3s? and also how much does it cost to ship in Greece two esc's two motors a bec a castle link programer? your site seems to have a problem with image verification |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors hi i was wondering if ur gonna have any 13t twin hammers motors available soon? would love to order one asap |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Have em, added to the site. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors thanks just put an order :) |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors John, I sent you an email."thumbsup" |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors John Sent you an email thru your website... Thanks Jorge |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors John Any idea when the BEC will be back in stock ? Matt |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Got my 35T TorqueMaster Sport in yesterday, only took a tiny bit over a week to get it. Thanks for the great product, I'll definitely be buying from you again "thumbsup" |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Huge thanks for all the help and advice, and the ridiculously fast shipping. Ordered Monday afternoon, and it's here today. Now if my drive line parts would hurry up, I can install this thing!! |
1 Attachment(s) Thanks goes out to John Rob Holmes amazing product and very quick turnaround time on my torquemonster outrunner. Here is a quick pic I snapped of it sticking out of the hood on my bronco. Attachment 257329 No the silver is not factory I did that so it would add some color break up when running. Sent from my iPhone in the shop |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Hey John, just sent you an email. Have a question about the rebuild order. Thanks. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I've sent a few emails and posted in another thread here. Trying to check the status of my motor that I needed rebuilt. And my warranty claim on my BRXL Waterproof. I appreciate it! |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Same problem here, I've been sending emails for 2 weeks with no response. The order for two in stock items was placed on the 11/21 but I still haven't received them. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Just ordered a set of 400's cant wait to get them for my Dlux build!!! motors look amazing amazing |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors We lost our labor worker on the 5th and we are all spread too thin covering the extra. I've been off the computer and just making motors and training the new guy. I will make sure everything gets taken care of. We are just in a tough position at the worst time of year, it will take some extra time to fill all the orders and get the new guy up to pace. Kinda sucks being on the edge of small company/ big company. When we lose one guy it really hurts everybody else. I haven't gotten a single task on my personal list done for weeks! We were set up to have all orders done within a few days of ordering on back Friday, and having a key team member decide to quit right after blew up all the planning. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Quote:
Merry Christmas from the great white north ThompsonP"thumbsup""thumbsup" |
I ordered a 500 puller on the 27th of dec. and have not received it yet is there any chance u can help me out with finding out where it is or when I might receive it. the order number is 13218 my name is Johnathan beck... Thanks Sent from my iPhone using Tapatalk |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I am in the same position with my order #13296, hopefully they get things ironed out soon..would like to at least hear from them thru email about whatever is causing the delay... |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Ride it out guys. Sounds like they are going through a tough time. John is a great guy and he will do the best he can to make it right. Emails are slow but be patient its gonna be worth it. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I sent a motor in to be repaired back at the end of November and am still waiting to hear any word on it. Now I have 2 BRXL's that quit and need them checked out. I have emailed the website 4 times with no response. Then posted to their facebook with no response. And also went through this site to email John last week and no response. I would think even short handed you could reply to emails while not at the office. My sons hand wound motor lasted less than an hour and now I sent it in to be repaired 1 1/2 months ago and can't get any response. I don't see how I can support a company like this when there is ZERO customer service. I just don't see how you can expect to run a business and not even reply to your customers. After 1 1/2 months of no response, I don't see any excuse for that. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Hi I also am on this massive waiting list ordered a brxl and torquemaster expert around new years and still nothing . I also sent a email to them , nothing. And then I come to this page, lo and behold this problem is worse than expected. I would say I know but I don't know how good the stuff jrh sells all I know is I heard a bunch of positive stuff about product and service. So far no product to speak of , or service . I am a little put off by the lack of a phone also. I don't care what the excuse a business should have a phone. Please don't build yourself up to let all of the customers down. Its slightly comical that this thread is under the heading "unbelievable support". I await my order and if this stuff is any less than perfect Ive got many words to describe my experience to future customers of hh. Make this right please all I ask. Sometimes you only get one chance..... |
I just dont understand the lack of any kind of response at all...how long would it take to post a message here and say what is going on and give some idea about any progress in the situation...i realize something was posted early december but keep us updated... Secondly...if you cant handle the order load due to circumstsnces beyond your control...temporarily put a hold on any new orders so you can catch up.... Either way...communicate something! Anything! When i get an email stating my order was completed and shipped....i expect it will be here within 3-5 days...but i never got anything beyond the usps stating electronic notification of shipment received on the 8th of january...nothing else...its now the 17th of january... People telling me to be patient aint cutting it...i want to hear from holmes hobbies... |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors You can find the asked for info here. Though I do agree that THIS is the thread where it should have been posted. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Here ya go Quote:
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Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Thank you for the reply John, I have been in business myself and understand issues come up. I didnt realize just how many orders you guys were behind on, my apologies. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I got the motor today John, Awesome Motor, glad I went with the 30T, thanks! |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I just placed an order on the Holmes website, the money came out of my PayPal but the website says that the order failed? Anyone else have this problem? |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Happens a few times a year. What's the order number? We can change the status |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors 13551, thank you sir "thumbsup" |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Been waiting on my order to be shipped since Thursday, emailed a few times with no response. Order ID 13517 |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors same here i have emailed no response said the motors were in stock when i ordered now says back ordered. Order #13520. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Thanks for including the order number, we will send an email this afternoon. Both orders have armatures going through production that will finish tomorrow. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors thanks john for letting me no cant wait to get them. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors 1 Attachment(s) Got alittle issue with one of my puller 500"s :cry::cry: I will be sending these back for repair."thumbsup" Awesome motors |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors The million magnet explosion! We will upgrade you to the production can and endbell from the earlier protos. You will really like the change in performance, your low speed resolution will be better and the motor will have more torque. If this is one of a pair, send both in so they are matched. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Quote:
Smoother start up? I can't believe it could get smoother :shock::shock: Me like more torque "thumbsup":mrgreen: I will be sending both motors in "thumbsup" They will be going into the mail today. |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Motors are on there way :) |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors JOHN!!! RC4WD Killer Krawler 26# Beast You suggested Puller 500Crawler Type which there are many versions. Which do you recommend? Are you familiar with the Killer Krawler to know the gear rations to compensate for the 25-30# or huge 9.6" tire diameter? Puller 500 Crawl Crawler or Puller 500 Flow Crawler? Crawl 13T, 16T, or 20T 131g ...RACER Flow 30T, 35T, or 40T 144g ...CRAWLER RACER speeds would be great, but not sure if it would be practical or achieavable for such a beast. Why not brushless which seems so popular these days? What about the TorqueMaster Puller combo? the Cobalt Puller with a TorqueMaster ESC? |
Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors I'm waiting for a motor ordered a month ago, is a very long wait, but what I create moodiness is not only the expected, is the lack of communication... ... it is very sad that the best engine manufacturer, is also the worst in the order management and communication. My 2 cent |
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Anyway great quality and performance motors! Btw I also got several questions answered back via email pretty quickly :) - Slim - |
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