RCCrawler Forums

RPP Hobby · 02-12-2009, 09:30 PM

I wanted to update everyone of some changes I have made.

I have had such an overwhelming amount of call in customers that I was unable to properly take care of all of my customers calling in whether it be for stock check, tech info, or order status.
Was having many un answered calls, lost calls, etc. It was time to step up to the plate.

My customer calls are very important to me, So I have put in a new phone lines and phone system.

This new system will enable my employees to assist me in taking calls, and direct calls in the proper direction.

In the event all lines are all tied up we now have a complete voice mail system. Phones will notify me when there is a message and we will check them regularly during the day, so please leave a message.

Any of you that may have called and had an issue getting ahold of us I apologize. With these changes, Our Service That Rocks will keep on Rockn

Thank you to all that choose to support RPP

Corey

reddevildemo · 02-13-2009, 06:36 AM

You have always done a great Job Corey. Your customer service has always been tops, this will only make it harder to beat !!

Robbob · 02-13-2009, 07:07 AM

still amazes me what some of the vendors here will do for the community.

Great job, Thank you Corey and Rpp Team

beachbum · 02-13-2009, 07:26 AM

Corey, man, you're business has been the best of the best in customer relations past present and I have no doubt in the future. You've provided the template by which all vendors on here should follow. Thanks for the great service, keep up the great work and we'll keep coming back.

62PYRO · 02-13-2009, 01:32 PM

What a waste of money.

Your service has always been so great that I haven't needed to call you.

Pat

kasper · 02-13-2009, 02:38 PM

Its been a while since i ordered but got great fast service when i did thanks again

BigSki · 02-13-2009, 02:39 PM

your service is why I keep spending money with your store. The few times I wasn't able to get a human on the phone, I just did the internet order and everything was still perfect.

for trying to help everyone personally.

RPP Hobby · 02-13-2009, 07:04 PM

Thank you all. Myself and my crew really appriate it. Having great customers like you all make this worth it

Hillcrawler · 02-13-2009, 07:13 PM

Sounds great. I have always and will continue to order from RPP

Thanks for great service.

crcoppens · 02-13-2009, 08:55 PM

Sounds great although I have never needed to call you...

02-12-2009, 09:30 PM	#1
RPP Hobby I wanna be Dave Join Date: Jun 2006 Location: Ukiah Posts: 5,357	Some Changes At Rpp Hobby I wanted to update everyone of some changes I have made. I have had such an overwhelming amount of call in customers that I was unable to properly take care of all of my customers calling in whether it be for stock check, tech info, or order status. Was having many un answered calls, lost calls, etc. It was time to step up to the plate. My customer calls are very important to me, So I have put in a new phone lines and phone system. This new system will enable my employees to assist me in taking calls, and direct calls in the proper direction. In the event all lines are all tied up we now have a complete voice mail system. Phones will notify me when there is a message and we will check them regularly during the day, so please leave a message. Any of you that may have called and had an issue getting ahold of us I apologize. With these changes, Our Service That Rocks will keep on Rockn Thank you to all that choose to support RPP Corey

02-13-2009, 07:07 AM	#3
Robbob Custom Carbon Fiber Join Date: Oct 2007 Location: Connecticut :( Posts: 4,501	still amazes me what some of the vendors here will do for the community. Great job, Thank you Corey and Rpp Team Last edited by Robbob; 02-13-2009 at 01:35 PM. Reason: missed the E .... sorry bro

02-13-2009, 01:32 PM	#5
62PYRO Built, not bought Join Date: Oct 2004 Location: Gresham Posts: 4,504	What a waste of money.Your service has always been so great that I haven't needed to call you. Pat

02-13-2009, 08:55 PM	#10
crcoppens Rock Crawler Join Date: Jul 2006 Location: Northeast Posts: 734	Sounds great although I have never needed to call you... Last edited by crcoppens; 02-14-2009 at 11:15 AM.

02-13-2009, 06:36 AM	#2
reddevildemo RCC Addict Join Date: May 2008 Location: Green Bay Posts: 1,138	You have always done a great Job Corey. Your customer service has always been tops, this will only make it harder to beat !!

02-13-2009, 07:26 AM	#4
beachbum Coral Crawler Join Date: Oct 2004 Location: Myrtle Beach Posts: 319	Corey, man, you're business has been the best of the best in customer relations past present and I have no doubt in the future. You've provided the template by which all vendors on here should follow. Thanks for the great service, keep up the great work and we'll keep coming back.

02-13-2009, 02:38 PM	#6
kasper I wanna be Dave Join Date: Jul 2008 Location: appleton Posts: 2,067	Its been a while since i ordered but got great fast service when i did thanks again

02-13-2009, 02:39 PM	#7
BigSki I wanna be Dave Join Date: May 2008 Location: Baltimore Posts: 4,442	your service is why I keep spending money with your store. The few times I wasn't able to get a human on the phone, I just did the internet order and everything was still perfect. for trying to help everyone personally.

02-13-2009, 07:04 PM	#8
RPP Hobby I wanna be Dave Join Date: Jun 2006 Location: Ukiah Posts: 5,357	Thank you all. Myself and my crew really appriate it. Having great customers like you all make this worth it

02-13-2009, 07:13 PM	#9
Hillcrawler Quarry Creeper Join Date: Jul 2008 Location: Asheboro N.C Posts: 486	Sounds great. I have always and will continue to order from RPP Thanks for great service.

Sponsored Links

RCCrawler Forums

Thread: Some Changes At Rpp Hobby