Anyone order from HobbyPartz.com ? How was your service?

[natskiboy]

Where do you guys find the Live chat for Hobbypartz? As stated, I ordered batteries but was sent a radio, speed controller and a servo. They sent me a RMA number but I guess I have to spend money shipping this back to them.

On another note, I am from Canada and it looks like there is a change in USPS policy wth sending lipo batteries cross border. Why didnt the hobbypartz website show this? I need some assistance, maybe I should open a paypal case. What do you guys suggest?

EDIT: Called them and waited 30 minutes before I got someone on the other line. They advised me to get a shipping quote and send email to them. They also confirmed they will not ship to Canada so I am doing all this legwork for nothing. FML!

 

[Mirage]

Where do you guys find the Live chat for Hobbypartz? As stated, I ordered batteries but was sent a radio, speed controller and a servo. They sent me a RMA number but I guess I have to spend money shipping this back to them.

On another note, I am from Canada and it looks like there is a change in USPS policy wth sending lipo batteries cross border. Why didnt the hobbypartz website show this? I need some assistance, maybe I should open a paypal case. What do you guys suggest?

EDIT: Called them and waited 30 minutes before I got someone on the other line. They advised me to get a shipping quote and send email to them. They also confirmed they will not ship to Canada so I am doing all this legwork for nothing. FML!

I would file a paypal complaint and have a little help forcing their hand in making things right. If they aren't going to ship you new batteries, then they need to issue you a full refund as well as pay for shipping back to them. Of course I wouldn't expect the full refund until they receive what you send, but they should be able to provide you with a prepaid shipping label (At least in the US and reputable company can).

 

[cartronicshn]

So i just roled the dice again, they had a 20% discount on 5000mah 2s lipo hard to pass up,along with some more receivers and another gt3b, if they are in stock is going to be funny that this order gets to me faster and the older one hasn't even shipped yet.....not:roll:, i really hope they have them in stock.....

 

[cartronicshn]

wadda ya know, they shipped that order right away:ror:, still waiting on the older one with the same model battery packs:roll:

 

[Zeus.:God]

Where do you guys find the Live chat for Hobbypartz? As stated, I ordered batteries but was sent a radio, speed controller and a servo. They sent me a RMA number but I guess I have to spend money shipping this back to them.

On another note, I am from Canada and it looks like there is a change in USPS policy wth sending lipo batteries cross border. Why didnt the hobbypartz website show this? I need some assistance, maybe I should open a paypal case. What do you guys suggest?

EDIT: Called them and waited 30 minutes before I got someone on the other line. They advised me to get a shipping quote and send email to them. They also confirmed they will not ship to Canada so I am doing all this legwork for nothing. FML!

Here's a link:

http://server.iad.liveperson.net/hc...l=http://site.hobbypartz.com/artwork/livechat

Open it in a new window. I've had pretty good luck with getting in contact with them through this, even if they screwed everything up still. Also, they charged me the shipping on the new batteries (which I got). Going to get a hold of them tomorrow and ask them whats up- that or maybe Paypal is just being screwy.

 

[cartronicshn]

check this shxxt out:x
Richard: Hi, how can I help you?
carlos: i have issues with ups needing an address to deliver my order
carlos: HobbyPartz OrderID: xxxxxxxx
Richard: Thank you for waiting. I'll be with you in just a moment.
Richard: xxx3 n.w. xxth street teg#xxx miami, fl xxxxx
Richard: That is the address we have.
carlos: Cartronics xxxxx NW xxth St. teg-64887 Miami, FL xxxxx-6007 Tel Miami: (xxx) xxx-xxxx
carlos: zip code is xxxx6
Richard: xxxxx NW xxth St.teg-64887Miami, FL xxxx-xxxx
Richard: Is that the correct address/
carlos: yes
carlos: can you guys contact ups please
Richard: Okay, just to let you know, we will need to charge 11 dollars because of this.
Richard: UPS charges us 11 dollars to change it.
Richard: xxxxx NW xxh St.teg-64887Miami, FL xxxx-xxxx
carlos: what the zip code??
Richard: I need to make sure this is the correct address.
carlos: yes it is , i have ordered several times to that address from you guys
Richard: Okay, but UPS will charge us 11 dollars so we will charge 11 dollars to your credit card.
carlos: just do it please


11 bucks to notify ups of a change in one digit on the zip code, my fault, but they have the rest of the address plus the phone number to check, anyways this was after the first order from a month ago was cancelled today in the morning, after having my bank funds on hold for that one order placed on june 8th, i had to place the same order earlier today, i hope they have the stuff i ordered this time:roll:

And btw this is the last time i will order from them.