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Official VF/DNA/BWD Customer Service/Feedback Thread

just bought one of your digs. from what i hear its a perfect piece or work. ill let you know once i have it installed.
 
Thanks for the help on my Dig fellows. I got it back in the mail today and bolted it up and it works great. Just for anyone who doesnt know here is the story.

I bought a dig a few weeks ago and spent about 6 hours getting it in and set up. I finally got it set up to where it would not bind and burn up another servo. I tried to mod my remote and messed it up so I was without the dig for a couple weeks. I got the new remote tried setting EPA on it and couldnt keep the dig from binding. I emailed Don and he said ship the tranny and dig to him he would get it working and ship it back. He recieved the dig last tuesday and got it fixed and sent back out wednesday. That is great service right there. "thumbsup""thumbsup"
 
robert97dodge said:
Thanks for the help on my Dig fellows. I got it back in the mail today and bolted it up and it works great. Just for anyone who doesnt know here is the story.

I bought a dig a few weeks ago and spent about 6 hours getting it in and set up. I finally got it set up to where it would not bind and burn up another servo. I tried to mod my remote and messed it up so I was without the dig for a couple weeks. I got the new remote tried setting EPA on it and couldnt keep the dig from binding. I emailed Don and he said ship the tranny and dig to him he would get it working and ship it back. He recieved the dig last tuesday and got it fixed and sent back out wednesday. That is great service right there. "thumbsup""thumbsup"
Click to expand...

Awesome!! Don and Solomon are good guys! They really take care of their customers. 8)
 
Just got some Thrashers in the mail and the beadlocks are where not matched to the inside of the rim. I'm going to have to sand them down myself so they dont rub on the steering knuckle. My VF assassins came flush on the inside and they work great. Also the finish quality of the rims are not the same as my assassins. I tried to email but got no response yet, Im sure you guys are very busy. LMK what you find out.

Thanks
 
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THAT1GUY said:
Just got some Thrashers in the mail and the beadlocks are where not matched to the inside of the rim. I'm going to have to sand them down myself so they dont rub on the steering knuckle. My VF assassins came flush on the inside and they work great. Also the finish quality of the rims are not the same as my assassins. I tried to email but got no response.
Click to expand...


I've already begun looking into it, I didn't mean to ignore your email, I just get a few hundred emails a day and try to plan my replies to make the most of the time available. Working on that issue as well. "thumbsup"
 
I understand that things can get busy. I hope all goes well. Just a couple tweaks and the rims will be great."thumbsup"
 
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I got my Slingshot SE. Built my truck last night and dam. Even my wife thinks it's sexy. Nice product guys"thumbsup". Oh... while rebuilding, I did a complete tear down of everything and opened my dig for the first time since I installed it. I couldn't find any sign of wear, and the lithium grease was nice and clean.

Thanks for those quality products 8)
 
THAT1GUY said:
Just a couple tweaks and the rims will be great."thumbsup"
Click to expand...

Update, the wrong rings were included on the back side of a few sets of Berg wheels that made it out. We will send out the proper back side rings.

Don
 
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Sounds good "thumbsup" I understand it can get a little busy and that would be a easy to do and hard to see mix-up. You want me to send the other rings back to you? I haven't started to sand them yet.I can send them out today if needed. Just as long as I get the replacements in by Tuesday the 2nd as I'm leaving on the 3rd for Moab. The offset you guys have on these rims are perfect for the Berg axles in my opinion. My width is 10" ouside tire to tire and most others I see are 10.25". Its only a 1/4 inch but that can make a big difference on a course sometimes. I appreciate all the timely help and service.

Thanks Again
 
THAT1GUY said:
Sounds good "thumbsup" I understand it can get a little busy and that would be a easy to do and hard to see mix-up. You want me to send the other rings back to you? I haven't started to sand them yet.I can send them out today if needed. Just as long as I get the replacements in by Tuesday the 2nd as I'm leaving on the 3rd for Moab. The offset you guys have on these rims are perfect for the Berg axles in my opinion. My width is 10" ouside tire to tire and most others I see are 10.25". Its only a 1/4 inch but that can make a big difference on a course sometimes. I appreciate all the timely help and service.

Thanks Again
Click to expand...

Keep those rings as spares as they are the proper size for the Thrasher face rings...since we screwed up. Please send your address to don@dna-rc.com and I'll forward to our shipping department.

Thanks,

Don
 
Thanks for throwing up the EPA setting instructions. I just printed them and am going to garage to try and get all 3 positions with my DX3R.I realy want free wheel ! 8)
 
hi got a new dig and im missing the threaded rod that goes on the shift fork i got one of the new black ones please help"thumbsup"
 
slider not going all the way in to lock gear.

Hi...I just received my DNA Dig from RPP hobbies, thanks for the quick shipping RPP...but I'm having a problem with the horseshoe like slider, for some strange reason its not reaching all the way back to where the gear mesh against the back of the gear case to lock the gear...but if the sliding pin that holds the horseshoe like slider was threaded the other way around it would be flush against the rear inside casing causing the outdrive to lock...I'm not sure if its me but I need some help...will try to get some pictures in...:-(
 
slip408 said:
Hi...I just received my DNA Dig from RPP hobbies, thanks for the quick shipping RPP...but I'm having a problem with the horseshoe like slider, for some strange reason its not reaching all the way back to where the gear mesh against the back of the gear case to lock the gear...but if the sliding pin that holds the horseshoe like slider was threaded the other way around it would be flush against the rear inside casing causing the outdrive to lock...I'm not sure if its me but I need some help...will try to get some pictures in...:-(
Click to expand...

Hey buddy Thanks for choosing Rpp "thumbsup" I am sorry I was not help over the phone today. I get turned around easy at times. and for me pictures are worth a thousand words :lol: Please do post up and If I can't make a suggestion I am sure don will chime right in "thumbsup"
 
Hey guys thanks for the parts:) my vf dig works good execept digging on incline will sift to lock. will not shift back into 4wd 75% of the time. . Just slips against clog?? ( the alum part that bolts in side trany) epa set good. when on level ground works great. any help would be great
 
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