Official VF/DNA/BWD Customer Service/Feedback Thread

[Hunter711]

[HELP!]
http://www.rccrawler.com/forum/formula-offroad/397105-3-hills-project-x.html

 

[billet works]

I may have good news for you buddy. Sorry for being out of touch...the last few weeks have been tougher than anticipated with the loss of my dad.

 

[Hunter711]

Take all the time you need Don.

Checkout what I did with a Wedge chassis on this build in the FOFF section. 8)

 

[Hunter711]

Almost forgot the most important thing. Go Fast Decals!

 

[scoobyblue]

Hey don, as i siad the other day, top customer service man. Top job. When i got all me bits ill send a pic or 3 and let ya know when my 1st youtube vid will be up, itll be a build vid an a run vid.
Can i ask? Is the delrin dyeable man?
Cheers again don. An man im sorry for you loss.
Cheers

sent to you while re inventing the wheel.

 

[billet works]

Hey don, as i siad the other day, top customer service man. Top job. When i got all me bits ill send a pic or 3 and let ya know when my 1st youtube vid will be up, itll be a build vid an a run vid.
Can i ask? Is the delrin dyeable man?
Cheers again don. An man im sorry for you loss.
Cheers

sent to you while re inventing the wheel.

Thanks bud, we try anyway. Can't wait to see the vid "thumbsup"

Some of the guys have dyed it with good success...I haven't so I'm not the guy to ask how, but my underatanding was rit dye and salt.

Don

 

[scoobyblue]

Rite dye an salt huh. Awsome ill give it a good shot lol. Thanks for the heads up bro.
By the way don. Do you sell bwd decals or stickers man? Like the bwd team driver emblem or such? Is so im keen.

sent to you while re inventing the wheel.

 

[AddictedtoRC1]

First Don I would like to say sorry to hear about your Dad. I know things are hectic I'm sure. I sent an email through the website, but it may not have gotten to you. I just recently got the Mantis and all I can say is WOW! However in my momentary loss of concentration it took a spill and I snapped a Dub topper side plate. How can I go about getting just a replacement side? Or do I have to order the whole topper kit? Thanks and again you and your family are in my prayers.

 

[BryanPG19]

Don
I have the Thing chassis with the DUB top, I need two of the long braces inside the chassis, how can I just buy those?

Thanks

 

[AddictedtoRC1]

So another "Dub top" side snapped on me today. That's two in a month and I'm not hard on my rig. Again.............is it possible to get just a couple of sides. I love the chassis, but am getting frustrated with the flimsy topper sides.

 

[gapjr]

Do you offer replacement screw sets for the old dna assasins? If not, do you happen to know the thread/size needed?

 

[AddictedtoRC1]

So what is going on with BWD? Do they even have customer service anymore? It's been two months since I first asked about replacement parts and still no response. Emails sent but no reply. Post on here and no reply. What gives? I love my Mantis and the quality, but it makes it hard when nobody is around with the support for it.

 

[billet works]

Do you offer replacement screw sets for the old dna assasins? If not, do you happen to know the thread/size needed?

I believe they are 3x8mm screws. I have them in stock if you need some.

So what is going on with BWD? Do they even have customer service anymore? It's been two months since I first asked about replacement parts and still no response. Emails sent but no reply. Post on here and no reply. What gives? I love my Mantis and the quality, but it makes it hard when nobody is around with the support for it.

I can sell you replacement side plates if that's all you need. I've sold hundreds of mantis kits and only know of a couple of people who broke cabs, 2 of whom crawl in the extreme cold up north. Sorry for the delay, life has been insane and I'm a one man crew trying to juggle a lot of balls.

Shoot me another email and we will figure this out. Thanks, Don

 

[AddictedtoRC1]

Thanks Don. I sent an email.

 

[billet works]

Thanks Don. I sent an email.

I replied to your email right when you sent it but never got a reply back.

 

[AddictedtoRC1]

Got it. Some how it went to my junk folder.

 

[irishfour]

Any Micro Wedge kits available?

 

[EverettY]

Sent you an email Don "thumbsup" Hoping you can help me out

Thanks!

 

[scoobyblue]

Hey don how goes it?
Well man i purchases a mantis roof in white last week brother. To be sent to aus. And ive recieved order comfermation from you. And payment comfermation from paypal.
But havnt seen any comfirmation that its been sent.
If you need the order number jus let me know.
Cheers.man hope ya can help.

sent to you while re inventing the wheel.

 

[scoobyblue]

Hey don this is my invioce number

1169

And order number

6671260565
Thaanks again man.

sent to you while re inventing the wheel.