RCCrawler Forums

skoooter · 08-27-2007, 02:18 PM

Quote:

Originally Posted by Axial

Providing you have sent all the proper information, we will have this part in the mail to you first thing Monday morning!

If you are anywhere in the southern California area PM me and I will see if we can get the part to you sooner.

Thanks,
Axial

im completely impressed

TEAM-JCJ · 08-27-2007, 02:25 PM

Seeing as how i am at work, I thought I would give them a call as I like to deal over the phone rather than internet when it comes to this stuff....
Anyways just got off the phone with them and apparently the fellow I need to talk to is gone till Wednesday.

Guess I will wait and see what happens.
Oh well....The guy I did talk with (Randall) was at least pretty pleasent.:smile:

Matt.k · 08-27-2007, 02:51 PM

Quote:

Originally Posted by TEAM-JCJ

Seeing as how i am at work, I thought I would give them a call as I like to deal over the phone rather than internet when it comes to this stuff....
Anyways just got off the phone with them and apparently the fellow I need to talk to is gone till Wednesday.

Guess I will wait and see what happens.
Oh well....The guy I did talk with (Randall) was at least pretty pleasent.:smile:

Sorry about that, I forgot he would be out on a training course we signed him up for. There is a possibility he may be back tomorrow and I have already sent him an email to make sure to take care of you first thing when he gets in.

Thanks,
Axial

DieselPhotos · 08-27-2007, 03:32 PM

I called Twice today (at 11 and 1... Got Nothing) Emailed Sunday and Today, no response verifying the email was received or anything...

I wish I can get the Knuckle/Hub Set I need before next weekend. Photo shoot and Spot Scouting hopefully.

TEAM-JCJ · 08-27-2007, 06:25 PM

Quote:

Originally Posted by Axial

Sorry about that, I forgot he would be out on a training course we signed him up for. There is a possibility he may be back tomorrow and I have already sent him an email to make sure to take care of you first thing when he gets in.

Thanks,
Axial

Thanks dude, Appreciate you looking out for us.

TEAM-JCJ · 08-27-2007, 06:59 PM

OK ripped the hubs off the axles in order to take pictures for those whom I have confused...
You can see in the 1st pic the hubs are lined up perfectly square against each other and you will see in the 2nd pc that the hub on the far right is clocked differently than the others.

Even if I flip that hub around it is still clocked wrong...Hopefully this now sheds light on waht I was trying to explain...

ctrwannabe · 08-28-2007, 10:01 AM

humm i wonder what made that happen, well im sure they will replace your part soon, im looking into getting one of these trucks, i want to get into crawling

DieselPhotos · 08-28-2007, 11:55 AM

Well. I got an email..

I need to go to the local Hobby Shop, because they carry parts, even though I called them, and they dont.

TEAM-JCJ · 08-28-2007, 12:28 PM

IM sorry but im a little unclear of what you are talking about?

DieselPhotos · 08-28-2007, 01:38 PM

I needed a replacement part as well. I called (What seemed like Normal Buisness Hours [No Time Zone Difference]), didnt get ahold of anyone, left a message, never got a call back, emailed... sunday? Barely got a response today, and was told I needed to go to the Hobbyshop to buy the part, which the hobby shop, and all local hobbyshops do not special order or carry the part I need.

I guess I'm just saying the customer serivce needs a little bit of fine tuning. I'm just happy I got a response.

But in your case, I'm sure they are shipping the part out to you.

TEAM-JCJ · 08-28-2007, 01:45 PM

I hear ya now. So you just need a replacement part.

DieselPhotos · 08-28-2007, 02:09 PM

Yeah. I can be a bit confusing.

Racer4Life · 08-28-2007, 03:00 PM

Quote:

Originally Posted by DieselPhotos

Yeah. I can be a bit confusing.

RCP here on the site said they should have parts very soon.

DieselPhotos · 08-28-2007, 03:04 PM

I dont think it'll be soon enough.

This weekend I'm suppost to do a photoshoot and Scout a New location for a possible new California Comp Spot

I'm gonna try and find another local shop, and see if they can special order it from Axial...

Racer4Life · 08-28-2007, 03:19 PM

Quote:

Originally Posted by DieselPhotos

I dont think it'll be soon enough.

This weekend I'm suppost to do a photoshoot and Scout a New location for a possible new California Comp Spot

I'm gonna try and find another local shop, and see if they can special order it from Axial...

What item do you need?

Most shops are set-up thru Great Plains or Horizon, not Axial direct. Most of the time they can get set-up to buy from Axial. Neither of these two distributors have any parts. Hopefully you can find what you need.

DieselPhotos · 08-28-2007, 03:55 PM

Quote:

Originally Posted by Racer4Life

What item do you need?

Most shops are set-up thru Great Plains or Horizon, not Axial direct. Most of the time they can get set-up to buy from Axial. Neither of these two distributors have any parts. Hopefully you can find what you need.

If you guessed Axial Part Number AX80004, You are Correct! (Knuckle/"Hub Set")

Rockpiledriver · 08-28-2007, 05:31 PM

GUys we should be receiving the first of our replacement parts tomorrow. I don't know if we can get them up on the site that quick and I am also not sure exactly what we are getting. For those of you that need a part. Send an e-mail to info@rcpcrawlers.com You will need to list the exact part number of the piece or pieces you need so get out your instruction book. We will then send out a Paypal request for payment for the cost of the part plus shipping. Be sure when you send the money that you have the correct shipping address on the account.

Racer4Life · 08-28-2007, 05:34 PM

Quote:

Originally Posted by DieselPhotos

If you guessed Axial Part Number AX80004, You are Correct! (Knuckle/"Hub Set")

I would have said that you have a crunched up bumper!

Quote:

Originally Posted by Rockpiledriver

GUys we should be receiving the first of our replacement parts tomorrow. I don't know if we can get them up on the site that quick and I am also not sure exactly what we are getting. For those of you that need a part. Send an e-mail to info@rcpcrawlers.com You will need to list the exact part number of the piece or pieces you need so get out your instruction book. We will then send out a Paypal request for payment for the cost of the part plus shipping. Be sure when you send the money that you have the correct shipping address on the account.

That's service right there.

DieselPhotos · 08-28-2007, 07:43 PM

Quote:

Originally Posted by Rockpiledriver

GUys we should be receiving the first of our replacement parts tomorrow. I don't know if we can get them up on the site that quick and I am also not sure exactly what we are getting. For those of you that need a part. Send an e-mail to info@rcpcrawlers.com You will need to list the exact part number of the piece or pieces you need so get out your instruction book. We will then send out a Paypal request for payment for the cost of the part plus shipping. Be sure when you send the money that you have the correct shipping address on the account.

Appreciate it! Now I know exactly where to go. (I did manage to order my knuckles today.)

Quote:

Originally Posted by Racer4Life

I would have said that you have a crunched up bumper!

Ha. Yeah, thats after one run on my rock garden. I now cut that out, and am probably gonna make or buy a plastic angled bumper.

Crispychiknhead · 08-28-2007, 08:03 PM

ya, my kid didnt include part 80015 and i cant get them till MID SEPTEMBER!!
Im kinda frustrated!

08-27-2007, 02:25 PM	#22
TEAM-JCJ Rock Stacker Join Date: Aug 2007 Location: Kingston Posts: 67	Seeing as how i am at work, I thought I would give them a call as I like to deal over the phone rather than internet when it comes to this stuff.... Anyways just got off the phone with them and apparently the fellow I need to talk to is gone till Wednesday. Guess I will wait and see what happens. Oh well....The guy I did talk with (Randall) was at least pretty pleasent.:smile:

08-27-2007, 03:32 PM	#24
DieselPhotos Pebble Pounder Join Date: Aug 2007 Location: Anaheim/Gardena, CA Posts: 179	I called Twice today (at 11 and 1... Got Nothing) Emailed Sunday and Today, no response verifying the email was received or anything... I wish I can get the Knuckle/Hub Set I need before next weekend. Photo shoot and Spot Scouting hopefully.

08-27-2007, 06:59 PM	#26
TEAM-JCJ Rock Stacker Join Date: Aug 2007 Location: Kingston Posts: 67	OK ripped the hubs off the axles in order to take pictures for those whom I have confused... You can see in the 1st pic the hubs are lined up perfectly square against each other and you will see in the 2nd pc that the hub on the far right is clocked differently than the others. Even if I flip that hub around it is still clocked wrong...Hopefully this now sheds light on waht I was trying to explain...

08-28-2007, 10:01 AM	#27
ctrwannabe RCC Addict Join Date: Jun 2007 Location: San Antonio, Tx Posts: 1,093	humm i wonder what made that happen, well im sure they will replace your part soon, im looking into getting one of these trucks, i want to get into crawling

08-28-2007, 11:55 AM	#28
DieselPhotos Pebble Pounder Join Date: Aug 2007 Location: Anaheim/Gardena, CA Posts: 179	Well. I got an email.. I need to go to the local Hobby Shop, because they carry parts, even though I called them, and they dont.

08-28-2007, 12:28 PM	#29
TEAM-JCJ Rock Stacker Join Date: Aug 2007 Location: Kingston Posts: 67	IM sorry but im a little unclear of what you are talking about?

08-28-2007, 01:38 PM	#30
DieselPhotos Pebble Pounder Join Date: Aug 2007 Location: Anaheim/Gardena, CA Posts: 179	I needed a replacement part as well. I called (What seemed like Normal Buisness Hours [No Time Zone Difference]), didnt get ahold of anyone, left a message, never got a call back, emailed... sunday? Barely got a response today, and was told I needed to go to the Hobbyshop to buy the part, which the hobby shop, and all local hobbyshops do not special order or carry the part I need. I guess I'm just saying the customer serivce needs a little bit of fine tuning. I'm just happy I got a response. But in your case, I'm sure they are shipping the part out to you.

08-28-2007, 01:45 PM	#31
TEAM-JCJ Rock Stacker Join Date: Aug 2007 Location: Kingston Posts: 67	I hear ya now. So you just need a replacement part.

08-28-2007, 02:09 PM	#32
DieselPhotos Pebble Pounder Join Date: Aug 2007 Location: Anaheim/Gardena, CA Posts: 179	Yeah. I can be a bit confusing.

08-28-2007, 03:04 PM	#34
DieselPhotos Pebble Pounder Join Date: Aug 2007 Location: Anaheim/Gardena, CA Posts: 179	I dont think it'll be soon enough. This weekend I'm suppost to do a photoshoot and Scout a New location for a possible new California Comp Spot I'm gonna try and find another local shop, and see if they can special order it from Axial...

Sponsored Links

08-28-2007, 05:31 PM	#37
Rockpiledriver I wanna be Dave Join Date: Apr 2004 Location: SoCal Posts: 5,027	GUys we should be receiving the first of our replacement parts tomorrow. I don't know if we can get them up on the site that quick and I am also not sure exactly what we are getting. For those of you that need a part. Send an e-mail to info@rcpcrawlers.com You will need to list the exact part number of the piece or pieces you need so get out your instruction book. We will then send out a Paypal request for payment for the cost of the part plus shipping. Be sure when you send the money that you have the correct shipping address on the account.

08-28-2007, 08:03 PM	#40
Crispychiknhead Rock Stacker Join Date: Aug 2007 Location: Northern Yea Area Posts: 68	ya, my kid didnt include part 80015 and i cant get them till MID SEPTEMBER!! Im kinda frustrated!

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