RCCrawler Forums

gordieb · 02-23-2010, 08:32 PM

Ok so I figure this belongs here rather than tool and procedures forum.

I placed an order with MMC today and they shipped according to their site but it doesn't show a shipping charge. Is this normal first place I ever ordered from that you didn't know the total cost before your stuff went out the door...Just seems kinda strange to me is all.

4VRYNG · 02-23-2010, 08:39 PM

That is what I didn't like about them as well. Until you get your cc bill I didn't know how much it was.

ncalkrawler · 02-23-2010, 08:47 PM

They typically send an email when it ships telling you the total amount.I made the mistake the first time ordering and clicked on overnight because there wasn't a price.

about $35 later for about $10 worth of parts not good.

eron · 02-23-2010, 08:49 PM

Yeah, you don't find out until you get your invoice in the mail. This is why i quit ordering stuff from them.

My last 2 orders were both 2 sheets of 12"x12" delrin. The 1st time, shipping was $9 or so, the second time around shipping was $18 and some change. ticked me off because i would e-mail them about why the shipping prices changed, i get no response, but when i e-mail them about making a payment, i get instance response's.

So now, i either order from ebay, or another site.

Sydwaiz · 02-23-2010, 08:56 PM

Mcmaster isn't really for the regular Joe type of buyer. The are tailored more towards businesses with open accounts. I love them as they deliver to my door the same day or the next morning! But then again, my company orders a lot more than parts for my crawlers.

HomerJ · 02-23-2010, 09:09 PM

Quote:

Originally Posted by Sydwaiz

Mcmaster isn't really for the regular Joe type of buyer. The are tailored more towards businesses with open accounts. I love them as they deliver to my door the same day or the next morning! But then again, my company orders a lot more than parts for my crawlers.

X2. We order a LOT of stuff from them daily. When I need random this or that, I throw in an order at work for what I want and have them take whatever the price was of what I ordered out of my pay. Shipping doesn't cost me anything that way in their eyes since I'm basically piggybacking a shipping charge that already exists. I've never ordered from them other than on a business account though, never realized they did all shipping charges like that, I just thought it was for business accounts.

drawsdonkeys · 02-23-2010, 09:14 PM

Please take into factor that 98% of people who order from mcmaster carr are large companies with ups account numbers and fed ex accounts therefore they do not have it setup to show shipping but they offer 3d/2d cad on 90% of everything they have they are definately a leading edge company

KBrog · 02-23-2010, 09:16 PM

They sure could use a smarter shipping department. I got a 4 foot long, 4" round tube for two 5/16" delrin rods. Great packing, just way over kill. Aslo ordered a 2" X 2" box of screws on that same order that could have been put in the tube with the delrin, but came in another 8" X 8" box. If I was the owner and went into the shipping department and saw this kind of waist I'd flip a nuget.

Sydwaiz · 02-23-2010, 09:32 PM

Quote:

Originally Posted by KBrog

They sure could use a smarter shipping department. I got a 4 foot long, 4" round tube for two 5/16" delrin rods. Great packing, just way over kill. Aslo ordered a 2" X 2" box of screws on that same order that could have been put in the tube with the delrin, but came in another 8" X 8" box. If I was the owner and went into the shipping department and saw this kind of waist I'd flip a nuget.

I love their packaging! Their boxes are great. I reuse them to ship stuff I sell all the time. Thanks Mcmaster!

HomerJ · 02-23-2010, 10:04 PM

Quote:

Originally Posted by KBrog

They sure could use a smarter shipping department. I got a 4 foot long, 4" round tube for two 5/16" delrin rods. Great packing, just way over kill. Aslo ordered a 2" X 2" box of screws on that same order that could have been put in the tube with the delrin, but came in another 8" X 8" box. If I was the owner and went into the shipping department and saw this kind of waist I'd flip a nuget.

Yeah, but you have to think though.. 99% of their business is to companies that will fill out that shipping tube or box. That's what they have in stock to ship with, their workers are just filling orders. Trust me, to fill orders like they do, they don't have time to bicker over 2 little rods in an oversized shipping tube.

KBrog · 02-23-2010, 10:09 PM

Yeah,, I suppose your right,,,When you put it that way...

tom@vp · 02-23-2010, 10:33 PM

mcmaster has the best dam web site in the world, and no minimums, but they are business to business oriented, people always freak out about shipping charges, its not mcmaster's fault what ups or fedex charges.

CPE MT · 02-23-2010, 10:51 PM

We order from them all the time. Can't beat their prices and overnight shipping. Their printed catalogs are great for flipping through looking for ideas.

One tip if you order, try and make sure that your entire order ships from the same warehouse. That will cut down on your shipping charges, although you still won't know what they are until you receive your invoice.

gordieb · 02-23-2010, 11:02 PM

I'm not terribly concerned I just found it odd hope it's not too much

I got a confirmation email from them it's in the ups center already both items from same place still no total bill.

Just confirmed I picked ground so hopefully I get to keep my arms and legs

Manning · 02-24-2010, 05:19 PM

Quote:

Originally Posted by tom@vp

mcmaster has the best dam web site in the world, ......

Got that right. Lots of places could learn from their web team.

Sydwaiz · 02-24-2010, 06:35 PM

I hardly touch the printed catalog anymore. Their website and search function is so much faster and with my account setup online, it makes ordering a snap. The nice thing for me is that they aren't very far so they send my items via their own courier! The only bad part is that sometimes he gets to my shop before my office is even open and rings the damn gate before I can even finish my coffee!

02-23-2010, 08:32 PM	#1
gordieb Pebble Pounder Join Date: Feb 2009 Location: Hiding in the laundry room! Posts: 137	McMaster-Carr question Ok so I figure this belongs here rather than tool and procedures forum. I placed an order with MMC today and they shipped according to their site but it doesn't show a shipping charge. Is this normal first place I ever ordered from that you didn't know the total cost before your stuff went out the door...Just seems kinda strange to me is all.

02-23-2010, 08:47 PM	#3
ncalkrawler Quarry Creeper Join Date: Mar 2009 Location: vacaville Posts: 256	They typically send an email when it ships telling you the total amount.I made the mistake the first time ordering and clicked on overnight because there wasn't a price. about $35 later for about $10 worth of parts not good. Last edited by ncalkrawler; 02-23-2010 at 08:49 PM.

02-23-2010, 08:39 PM	#2
4VRYNG Quarry Creeper Join Date: Jun 2007 Location: Sandy,Oregon Posts: 354	That is what I didn't like about them as well. Until you get your cc bill I didn't know how much it was.

02-23-2010, 08:49 PM	#4
eron Rock Crawler Join Date: Aug 2007 Location: Atlanta Posts: 615	Yeah, you don't find out until you get your invoice in the mail. This is why i quit ordering stuff from them. My last 2 orders were both 2 sheets of 12"x12" delrin. The 1st time, shipping was $9 or so, the second time around shipping was $18 and some change. ticked me off because i would e-mail them about why the shipping prices changed, i get no response, but when i e-mail them about making a payment, i get instance response's. So now, i either order from ebay, or another site.

02-23-2010, 08:56 PM	#5
Sydwaiz Quarry Creeper Join Date: Mar 2009 Location: Torrance, CA Posts: 492	Mcmaster isn't really for the regular Joe type of buyer. The are tailored more towards businesses with open accounts. I love them as they deliver to my door the same day or the next morning! But then again, my company orders a lot more than parts for my crawlers.

02-23-2010, 09:14 PM	#7
drawsdonkeys Newbie Join Date: Jan 2010 Location: duluth Posts: 28	Please take into factor that 98% of people who order from mcmaster carr are large companies with ups account numbers and fed ex accounts therefore they do not have it setup to show shipping but they offer 3d/2d cad on 90% of everything they have they are definately a leading edge company

02-23-2010, 09:16 PM	#8
KBrog RCC Addict Join Date: Aug 2009 Location: Earth? Posts: 1,698	They sure could use a smarter shipping department. I got a 4 foot long, 4" round tube for two 5/16" delrin rods. Great packing, just way over kill. Aslo ordered a 2" X 2" box of screws on that same order that could have been put in the tube with the delrin, but came in another 8" X 8" box. If I was the owner and went into the shipping department and saw this kind of waist I'd flip a nuget.

02-23-2010, 10:09 PM	#11
KBrog RCC Addict Join Date: Aug 2009 Location: Earth? Posts: 1,698	Yeah,, I suppose your right,,,When you put it that way...

02-23-2010, 10:33 PM	#12
tom@vp I joined the Band! Join Date: Jun 2008 Location: Sacramento Posts: 1,303	mcmaster has the best dam web site in the world, and no minimums, but they are business to business oriented, people always freak out about shipping charges, its not mcmaster's fault what ups or fedex charges.

02-23-2010, 10:51 PM	#13
CPE MT RCC Addict Join Date: Apr 2006 Location: Home of the ORIGINAL Terminator chassis Posts: 1,252	We order from them all the time. Can't beat their prices and overnight shipping. Their printed catalogs are great for flipping through looking for ideas. One tip if you order, try and make sure that your entire order ships from the same warehouse. That will cut down on your shipping charges, although you still won't know what they are until you receive your invoice.

02-23-2010, 11:02 PM	#14
gordieb Pebble Pounder Join Date: Feb 2009 Location: Hiding in the laundry room! Posts: 137	I'm not terribly concerned I just found it odd hope it's not too much I got a confirmation email from them it's in the ups center already both items from same place still no total bill. Just confirmed I picked ground so hopefully I get to keep my arms and legs

02-24-2010, 06:35 PM	#16
Sydwaiz Quarry Creeper Join Date: Mar 2009 Location: Torrance, CA Posts: 492	I hardly touch the printed catalog anymore. Their website and search function is so much faster and with my account setup online, it makes ordering a snap. The nice thing for me is that they aren't very far so they send my items via their own courier! The only bad part is that sometimes he gets to my shop before my office is even open and rings the damn gate before I can even finish my coffee!

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