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07-01-2011, 07:06 PM
| #1 |
| Quarry Creeper Join Date: Apr 2011 Location: United States
Posts: 226
|  Ckrc customer service!!!!!!
So I ordered $200 worth of parts from CKRC for my ax 10 to convert it to xr 10 steering along with the new longer beef toobs. After I checked out from their site I emailed them to ensure that they had the correct shipping address because I'm on a military base in the middle east right now. They emailed me back that they had the correct address. I have been waiting 2 weeks for my parts now and start to get anxious. I found my tracking number and see that it was delivered to a previous address of mine in Miami.......I call CKRC and they say to call the Post office and Police in Miami and try to find my package!!!!!!!!!!!!!!!!!I have spent at least $1000 with them in the last 6 months and this is the customer service I get......Oh I also got "cut off" of the phone and no answer when I called back. It's looking like i'm out $200
Last edited by PowerCrazy; 07-01-2011 at 07:17 PM. |
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07-01-2011, 07:24 PM
| #2 |
| I wanna be Dave  Join Date: Jun 2005 Location: On the G-Train!!!!!
Posts: 6,081
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I still wonder why people still buy stuff from bigfoot.
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07-01-2011, 07:27 PM
| #3 |
| Quarry Creeper Join Date: Dec 2009 Location: Nacanowhere Texas
Posts: 494
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Yeah I won't because when I tried to make an order and everything showed in stock I got a call a WEEK later and they didn't have anything in stock.
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07-01-2011, 07:30 PM
| #4 |
| Quarry Creeper Join Date: Apr 2011 Location: United States
Posts: 226
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This is my first issue with them and I have ordered 95% of my stuff from them. I always get my stuff fast but not this time......I'm supposed to track it down from thousands of miles away. In the meantime my truck is sitting here on the table without any fron axles/hubs/knuckles and I have been soooooooo anxious waiting on these parts.
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07-01-2011, 08:43 PM
| #5 |
| I wanna be Dave Join Date: May 2008 Location: Baltimore
Posts: 4,442
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Call your credit card company and get the charges reversed, you won't have any parts but at least you won't be out any money. Then reorder everything with RPP Hobby to find out what great customer service and fast shipping is all about!
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07-01-2011, 09:18 PM
| #6 | |
| I wanna be Dave Join Date: Aug 2008 Location: Deep in Swing Town
Posts: 3,011
| Quote:
same here.......... | |
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07-01-2011, 09:37 PM
| #7 | |
| WOOPOOW!! Join Date: Nov 2008 Location: Atlanta, GA
Posts: 4,218
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07-01-2011, 10:04 PM
| #8 |
| RcBros Hobbies   Join Date: Nov 2005 Location: Oregon
Posts: 4,646
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I saw the tittle of the thread and about fell out of my chair. I didn't realize those words could go in the same sentence.
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07-01-2011, 10:07 PM
| #9 | |
| Rock Stacker Join Date: Dec 2010 Location: Cranbrook BC
Posts: 81
| Quote:
I was uneducated but I am learning, never again, still waiting on an order....  | |
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07-01-2011, 10:17 PM
| #10 | |
| I wanna be Dave  Join Date: Jun 2006 Location: Ukiah
Posts: 5,357
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 I can't say we have never shipped the wrong stuff or right stuff for that matter to wrong place  . We all screw up, it's how you handle it is what makes the difference. I hope you are able to get this worked out Power Crazy
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07-01-2011, 10:37 PM
| #11 |
| Rock Stacker Join Date: May 2011 Location: Rancho Santa Margarita
Posts: 95
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I'm sorry to hear this. I ordered my Wraith from CKRC. I then heard of the horror stories of similar matters. I was stressed about my order the whole time until it arrived. Luckily it arrived in perfect condition. Unlike some other shipments I read about. Links sticking out of the box...  I as well, started ordering my parts from RPP One class act business. |
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07-01-2011, 11:09 PM
| #12 |
| RCC Addict Join Date: Nov 2008 Location: Santa Fe, NM
Posts: 1,265
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I had to cancel my wraith pre order with them they weren't very truthful about it and promised I would get one from their first order well the wraith was released and they had no idea when I would get mine in. RPP all the way
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07-02-2011, 01:00 AM
| #13 |
| Pebble Pounder Join Date: Jan 2011 Location: Escalon Ca
Posts: 149
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I had trouble a few months ago also when i ordered online and the stock was not posted right. i waited almost 4 weeks before i got any kind of notification from them.
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07-02-2011, 01:12 AM
| #14 |
| Quarry Creeper Join Date: Apr 2011 Location: United States
Posts: 226
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I wish i could reverse the charges but it was paypal
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07-02-2011, 06:58 AM
| #15 |
| RCC Addict  Join Date: Oct 2009 Location: Council Bluffs
Posts: 1,238
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with paypal i thought you had 30 days from the charges to stop payment if your order had not been recieved. not positive though
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07-02-2011, 07:16 AM
| #16 | |
| Custom Carbon Fiber   Join Date: Oct 2007 Location: Connecticut :(
Posts: 4,501
| Quote:
I had a problem with them months back. Ordered the stuff with paypal, after a week of nothing I emailed them for the track number. The # I got gave me the normal 'the post office has been notified of a package' message. After another week I emailed them again and got the bs line of we shipped, its the post offices problem but we'll see what we can find out. Nothing for another week so I said f'em and filed a PP dispute. Got a reply right back saying they shipped it and not their problem. I gave them the chance to just reship and show good since there was no delivery notice or movement in 3 weeks on that track number. After another week and nothing I just told PP there was no resolution to this, merchant is clearly not willing to work with a customer and to just refund me the money and Ill go else where. Dont care if they have XR's for 20$ with free shipping ........ not another dime to them. Good Luck but try talking to Paypal on the phone about your options. Im sure if they pull history on their account they'll see a trend. | |
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07-02-2011, 08:12 AM
| #17 |
| RCC Addict Join Date: Feb 2010 Location: a house
Posts: 1,986
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its suprising how the 3 usual idiots havent chimed in to tell people there wrong, looks like it does hurt to be stupid.  |
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07-02-2011, 08:19 AM
| #18 | |
| RCC Addict Join Date: May 2009 Location: In the warmth!
Posts: 1,163
| Quote:
If they sent it to wrong address that is their fault, not yours. You should not have to track down their package. Last edited by Robotboy; 07-02-2011 at 08:22 AM. | |
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07-02-2011, 08:47 AM
| #19 |
| Rock Crawler Join Date: Jan 2011 Location: bridgeport
Posts: 738
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I ordered from them once...just once,never again!....good luck man,hope you get it resolved.
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07-02-2011, 10:41 AM
| #20 |
| Quarry Creeper Join Date: Dec 2005 Location: Tacoma
Posts: 276
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yep never again...  got burned twice... that was a couple of years ago before they really got shitty...
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