Gripe about Amain hobbies.

[68_f100]

So I order some parts and pay for overnight shipping. CA to IN overnight isn't cheap. Parts get delayed. So I contact Amain and ask for a refund of the difference between overnight and 2 day. They tell me sorry not their problem.

Well it's not my fault it was delayed but I'm stuck. I paid for overnight and didn't get what it paid for. Poor CS in my opinion. I have my FFL and sell/ship firearms all over the place. Many overnight and if something goes wrong I cover it and refund the full shipping amount. It's made many upset customers happy and brought me repeat business. Maybe it's petty to be upset about it but I think you should get what you pay for. Seems like good customer service is a thing of the past these days.

[Draggermirage]

Different places have different policies.

I have never seen a place refund overnight shipping when it was sent out on time and delayed by the carrier to be delivered on the 3rd day. Shipping delays are just that. Shipping delays.

Now if the order was placed early enough and the shop failed to get it out in time, that's a failure on their part.

Some folks feel that the moment it leaves their store or posession, they are no longer responsible.

Marcus

[MCW24]

your beef is with the shipping company not amain

[SINister]

If the shipping company is at fault then you should be seeking a refund from them not AMain.

[The Violator]

Amain charges extra if you want something to go out same day. So in theory you could order it and they sit on the order a couple days, then send it overnight. Now if the shipping company had it and did not get it to you, its on them. Of course depending on the actual overnight service, some of them do not even promise true overnight.

[fr8cture]

Originally Posted by The Violator

Amain charges extra if you want something to go out same day. So in theory you could order it and they sit on the order a couple days, then send it overnight. Now if the shipping company had it and did not get it to you, its on them. Of course depending on the actual overnight service, some of them do not even promise true overnight.

My stuff always ships same day from everywhere I order if it's placed before 3pm. What would the shipping speed have to do with how fast they get it out the door?

Sent from my VS980 4G using Tapatalk

[Grizzly4x4]

Originally Posted by fr8cture

My stuff always ships same day from everywhere I order if it's placed before 3pm.

Some of the stuff I've ordered on Amazon takes 4 days just to get out the door.

[The Violator]

Originally Posted by fr8cture

My stuff always ships same day from everywhere I order if it's placed before 3pm. What would the shipping speed have to do with how fast they get it out the door?

Sent from my VS980 4G using Tapatalk

As I said, AMAIN hits you for a little extra if you want "rush processing", meaning if you really want it out today, pony up the "I should have ordered it a few days ago, but didn't" tax so it goes out same day.

[Natedog]

Originally Posted by 68_f100

So I order some parts and pay for overnight shipping. CA to IN overnight isn't cheap. Parts get delayed. So I contact Amain and ask for a refund of the difference between overnight and 2 day. They tell me sorry not their problem.

Well it's not my fault it was delayed but I'm stuck. I paid for overnight and didn't get what it paid for. Poor CS in my opinion. I have my FFL and sell/ship firearms all over the place. Many overnight and if something goes wrong I cover it and refund the full shipping amount. It's made many upset customers happy and brought me repeat business. Maybe it's petty to be upset about it but I think you should get what you pay for. Seems like good customer service is a thing of the past these days.

I've had that happen several times with Tower Hobbies and they can be very slow to leave the warehouse in Nevada and I'm in Norcal...they and the shipper FedEx said pound sand after I paid for next day.

Originally Posted by The Violator

Amain charges extra if you want something to go out same day. So in theory you could order it and they sit on the order a couple days, then send it overnight. Now if the shipping company had it and did not get it to you, its on them. Of course depending on the actual overnight service, some of them do not even promise true overnight.

EDIT: RPP Hobby has been very fast to ship from their door and then fast with USPS Priority Mail delivery ime. One time years ago when it didn't get here, Corey offered to drive my parts to me and meet me halfway! I declined his generous offer, but that is going the extra mile!

[68_f100]

I guess the nature of my business warrants more follow through than the rc business. I believe that package is my responsibility until the customer has it in their hands. Now I pay FedEx for a service that I charge the customer for. So when fedex drops the ball I take care of my customer and then I take it up with fedex. Not once have I ever expected the customer to pay for something they did not get. And I can also tell you for a fact they could have refunded half of what I paid for shipping and still made money on the shipping. To me it's just poor customer service but again that's just opinion.

[bob1961]

I have always gotten my stuff from them in 3 to 4 days tops with just regular USPS shipping ....

[The Violator]

Originally Posted by 68_f100

I guess the nature of my business warrants more follow through than the rc business. I believe that package is my responsibility until the customer has it in their hands. Now I pay FedEx for a service that I charge the customer for. So when fedex drops the ball I take care of my customer and then I take it up with fedex. Not once have I ever expected the customer to pay for something they did not get. And I can also tell you for a fact they could have refunded half of what I paid for shipping and still made money on the shipping. To me it's just poor customer service but again that's just opinion.

You never said if fedex missed its goal, or amain held it for a day then shipped.

[buggynut]

Shipping companies drop the ball all the time, but there is the legitimate issue of weather at times.

As far as a company, I really like Amain, they have been great.