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02-19-2005, 11:39 AM
| #1 |
| Pebble Pounder Join Date: Dec 2004 Location: Richmond,VA
Posts: 138
|  Lhs Problems
Ok I bought a JR servo from my lhs tuesday 2-15-05 two days later it went pffffft!  (smelt electronically bad)I took it back to them on friday and they said they would have to call JR. On the package it says 3 year warrenty. Shouldn't they just give me a new one or should I have to wait to hear what JR says? :? |
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02-19-2005, 11:45 AM
| #2 | |
| 2006 2.2 National Champ   Join Date: Dec 2004 Location: Big Bear Lake
Posts: 8,328
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02-19-2005, 11:55 AM
| #3 |
| Rock Stacker Join Date: Dec 2004 Location: Concord California
Posts: 53
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sorry to say but some companies actually want to deal with the customer directly: check this link out: http://www2.towerhobbies.com/cgi-bin/wti0002p?&M=HRC. Hope this helps -Dan |
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02-19-2005, 02:02 PM
| #4 |
| Newbie Join Date: Jan 2005 Location: Gold Bar, WA
Posts: 8
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That's a bummer, but that's how it is. I work part time at a hobby store and the distributors have instructed us to tell the customer to deal with the manufacturer directly for warranty work. Sometimes, depending on the item and where it came from, we are able to do most of that work for the customer.
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02-19-2005, 02:26 PM
| #5 |
| Pebble Pounder Join Date: Dec 2004 Location: Richmond,VA
Posts: 138
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I finally talked to my LHS on the phone ( after a busy signal for more than 3 hrs), of course the guy I talked to wasn't there. The lady I talked to said it would be tuesday now since her son hadn't called yet. I'm not happy Last edited by kwj48; 02-19-2005 at 03:25 PM. |
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02-19-2005, 04:07 PM
| #6 |
| I wanna be Dave Join Date: Jun 2004 Location: Centennial, CO
Posts: 2,129
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I was just fired from my LHS  I'm so happy. Hobbytown USA can suck nuts! I hate corporations even more after being there. They were good to customers about returns/warranty issues, but they didn't want us to tell any customers about anything outside of the shop. Hell, I couldn't even tell a guy where to buy some deck screws if they were to have asked. That's alright, I told a couple people about towerhobbies yesterday before I was fired...  |
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02-19-2005, 07:55 PM
| #7 |
| Pebble Pounder Join Date: Dec 2004 Location: Richmond,VA
Posts: 138
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