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07-31-2007, 01:20 AM
| #1 |
| Pebble Pounder Join Date: Nov 2006 Location: isanti, mn
Posts: 177
|  *NWS*costumer service *NWS*
everyones been in this situation before  bad language http://www.ctrlaltdel-online.com/comic.php?d=20030530 |
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07-31-2007, 06:14 AM
| #2 |
| Pebble Pounder Join Date: Apr 2007 Location: Deer Park
Posts: 151
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welcome to the LHS on the day after christmas!!!!! except it involves an electric car/truck or the wrecked plane. The MOST COMMOM AFTER CHRISTMAS SCENERIO Cust: I gave this to my kid for CHRISTMAS and It didnt work right it just took off when it was 15 feet away we couldnt controll it Me: did you read the instructions Cust: Yes I did Me: thats why the antenna is coiled up in this neat little ball and twist tied together -OR- well your missing 8 'AA' 's in the controller.... that'll cause it Cust: It never covered that in the manual Me: you mean this little piece of paper that says caution in big letters. I can waive the $20 repair charge, but you will have to cover parts Cust: thats ok id just rather return it Me: sorry we dont take back used Items unless there is a factory problem and even then we will most likely just replace the bad part. Cust: your policy states 14 days!!!! I want to return it Me: Yes 14 days UNOPENED, UNUSED and it also states no refunds on electrical items! Cust: Thats ok Ill call my credit card company!!!! Me: OK, here is your car back Cust: (not seeing the result he wanted from the threat placed out) Thats ok you keep it, Ill get my money back Me: Nah we win these most every time... since we can proove this is user error and not defective equipment, we'll win the charge back Cust: Let me speak to your manager Me: What can I do for ya? Cust: NO I WANT TO SPEAK WITH YOUR MANAGER Me: I am the manager Cust: this is the worst customer service I have EVER had Me: Im sorry you feel that way but I did offer to fix it for FREE, an offer you wont get most places else and all you have to do is pay for broken parts. usually 1 of 2 things happens 1. He ponies up the $35 in parts OR 2. We get a chargeback in about 3 weeks, write an explination and keep our $ |
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07-31-2007, 01:31 PM
| #3 |
| Rock Crawler Join Date: Jan 2006 Location: In the basement
Posts: 929
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Yeah, I deal with that computer moron on a daily basis. Thats why I refuse to help anyone that has a computer problem any more. The best Ctrl Alt Del is the one with the L337 kid. EDIT Found it http://www.ctrlaltdel-online.com/comic.php?d=20021127 Last edited by xjman; 07-31-2007 at 01:43 PM. |
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