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11-06-2008, 04:48 AM
| #1 |
| Newbie Join Date: May 2008 Location: Vegas
Posts: 23
|  CC issues
Anyone ever have any issues with Castle creations service team? i send them my ESC a REALLY long time ago (has to be like 3 months), then there was no correspondance to me at all, i emailed them and 5 days after i finally got a response that stated that my 4 month old Mamba max was unwarranteable and they want me to send em $50.... when someone gets a part from a company for $150 and then 4 months later have to ship it back to them ($12) and then they make you miss at least 3 or 4 comps then they refuse to live up to their warranty it kinda makes you mad, then they want you to send em another $50....... Thats a total of $212.00 for a piece of electronics that broke one me fairly quickly... I know this post sucks... pardon me for my rant, but has anyone ever had an issue like this???? and if so what was the resolution? But i can say for the 4 months that the ESC was in good working order it worked well  |
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11-06-2008, 05:16 AM
| #2 |
| On the lookout for Rocks   Join Date: Mar 2006 Location: Monroe, Louisiana
Posts: 3,711
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I have always heard good this from their service dept. I don't know why they never got back with you. What was the issue you had with the ESC?
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11-06-2008, 05:30 AM
| #3 |
| Quarry Creeper Join Date: Mar 2008 Location: richmond
Posts: 240
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actually ,im in the middle of an issue with them right now with a bec and they are bending over backwards to send me out a brand new one along with xtra merchandise< stickers and such> free of charge and express shipping it to me as well to make a comp date for me  no prblems here with them! |
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11-06-2008, 04:16 PM
| #4 |
| Newbie Join Date: May 2008 Location: Vegas
Posts: 23
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the issue with it was it just stopped working.... all the connections are good, batts are good, the esc wouldnt power up....
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11-06-2008, 05:10 PM
| #5 |
| Rock Stacker Join Date: Sep 2008 Location: Fontana, CA
Posts: 88
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best customer service ive dealt with for years. had a sidewinder go south, talked me through it and i could have fixed it, but they said that they would send me a new one no questions asked, w/ return postage for the broken one. did you call them before you sent the stuff in? some companies need a return auth number to process things. what went wrong with it? |
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11-06-2008, 06:51 PM
| #6 |
| I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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I have had to send back a 5700KV motor that I burned out and it took them quite a long time to get it back to me. When I called them they told me that it was because the were having to manufaacture/import a new batch. If I were you, I'd give them a call. I found that first thing in the morning (when they open) yields the least amount of wait time.
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11-06-2008, 08:51 PM
| #7 |
| Pebble Pounder Join Date: Apr 2008 Location: Aurora
Posts: 101
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I'm glad i'm not the only one who has had issues with CC. I bought a sidewinder back in may and started to have serious glitching problems about july. I reprogramed the esc and it would work for the next couple of uses then i would have to reprogam every time i wanted to use it. Then it started not holding a program for more than 10 or 15 minutes after programming. I spent about 3 1/2 weeks e-mailing back and forth for them to tell me there is a problem my computer and not with the esc then the emails stopped i haven't heard from them since. Sounds as thought Castle Creations is in this for the cash flow and to heck with the customer using their product. Thats why i junked their garbage and got a Tekin FXR. |
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11-07-2008, 05:39 AM
| #8 |
| Quarry Creeper Join Date: Mar 2008 Location: richmond
Posts: 240
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my problem was amp draw shutting down the rx,i will say that the first support guy i talked to said that i had either a bad servo or a bad rx, they both worked fine b4 and they still work fine! i just had to wire it a little diffrent.
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11-07-2008, 05:46 AM
| #9 | |
| Rock Crawler  Join Date: Jan 2007 Location: Midway
Posts: 836
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I have to ask the question: Are you sure you know you had it programed correctly and went thru all the right steps to make it operate correctly? I have seen this before. Just checking. | |
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11-07-2008, 07:36 AM
| #10 |
| I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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You guys that are having troubles contacting them through e-mail really need to call them. Their phone customer service is quite helpful. Here is their info: (913) 390-6939 Office Hours: Monday - Friday from 9AM to 5PM CST. |
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11-07-2008, 07:38 AM
| #11 |
| RCC Addict Join Date: Mar 2007 Location: St. Louis (High Ridge)
Posts: 1,279
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trying to run two fat servos off the esc's bec may have some corellation. the only cc esc I smoked was a mamba25 pusing a dynamite c4 9200kv on a 3s lipo (52mph baby) |
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11-07-2008, 02:49 PM
| #12 |
| Rock Stacker Join Date: Jan 2007 Location: Olathe
Posts: 51
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Joe...shoot me an email with your full name, mailing addy, etc. I'll look into it for you. PS-I AM the email guy here...if you guys don't get a reply within a day or two from me I didn't get the email. ;) |
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11-12-2008, 07:54 AM
| #13 | ||
| Newbie Join Date: May 2008 Location: Vegas
Posts: 23
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Quote:
Like i said im not trying to bash, just trying to fig if anyone else has had simmaler issues is all | ||
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