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08-21-2009, 12:43 PM
| #1 |
| Pebble Pounder  Join Date: Feb 2009 Location: Highlands Ranch, CO
Posts: 155
|  PunkRC Dig Switch - Customer Service
Once in a while a vendor provides really outstanding service and I think it is important to share these instances since support is a big factor when choosing what product to buy. So, I've had a PunkRC dig from when they first came out during pre-order and it has worked flawlessly. However, I managed to fry it a few days ago. I'm not really sure what I did, but it happened after putting a new Deans on the end of one of the leads. I called Robin and explained the situation and asked about the best way to get it repaired. He asked if I had any comps coming up, I replied yes, and he says that he will send me a new switch free of charge and to just mail the old one back. I repeated my story to him and explained that the failure was 100% my fault and that up until now the switch had been fine. He said no problem, that he would take care of it and even offered to cover the shipping of the new switch. Even in the best situations, most manufacturers want you to send the old part back before shipping a replacement. So, I quickly received a new switch at no charge, and with no questions asked or even the need to ship the old one back first. If anyone had any questions on PunkRC standing behind their product, hopefully this provides an answer. EXW |
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08-21-2009, 12:55 PM
| #2 |
| Quarry Creeper Join Date: Aug 2008 Location: Texas border crawlin from cops
Posts: 347
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Thats what you call outstanding customer service. AAA to Robin!
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08-21-2009, 01:13 PM
| #3 |
| I wanna be Dave Join Date: Dec 2005 Location: Gold Bar
Posts: 2,832
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Awsome--o0ne reason I went with that switch--and tell everybody I know to get that switch  |
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08-21-2009, 01:36 PM
| #4 |
| Rock Stacker Join Date: Jun 2009 Location: cali
Posts: 75
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niiiice! one more reason to go that route..I might just have to place an order! |
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08-21-2009, 01:40 PM
| #5 |
| Quarry Creeper Join Date: Jun 2008 Location: Portsmouth UK
Posts: 391
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I have a couple and think theyre great.Thats quality customer service at its best! |
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08-21-2009, 08:33 PM
| #6 | |
| Rock Crawler Join Date: Jan 2007 Location: Viroqua
Posts: 940
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Sounds like awesome service. | |
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08-21-2009, 08:37 PM
| #7 |
| RCC Addict Join Date: May 2006 Location: enid
Posts: 1,250
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It would be the best thing you ever done PUNK DIGS KICK AZZ |
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08-22-2009, 05:18 AM
| #8 |
| I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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Good to hear! I've never had to send anything back to PunkRC, but I like hearing stories of good customer service.
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08-22-2009, 05:29 AM
| #9 |
| I wanna be Dave Join Date: Jan 2008 Location: Arat Alabama
Posts: 2,678
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These switches are awesome and a I have not heard of but 1 or 2 problems (customer caused) with them. They will be around a long time before something better comes along... And with this type of customer service Punk RC has I'll never go any where else. Big Atta-boy Robin |
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08-22-2009, 07:13 AM
| #10 |
| Quarry Creeper Join Date: Dec 2008 Location: Aurora Colorado
Posts: 346
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It is too bad that not all vendors are as good as this one. Great products and INCREDIBLE customer service.
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08-22-2009, 07:34 AM
| #11 | |
| Rock Crawler Join Date: Jun 2009 Location: UK
Posts: 617
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Linear Mode
