RCCrawler Forums

toy4crawlin · 11-03-2010, 08:48 PM

I went to Airtronics site and sent a message via their page, but it's been a week and no response .

Anybody have info for support ?

I have 3 Hit tec's and 1 airtronics

Stay with Hitec ! Awesome product, Awesome service !

EddieO · 11-03-2010, 09:53 PM

I've never had an issue with Airtronics support or warranty.......they even overnighted my radio once at their cost so I could make my race....

May of been possible your email got swallowed by spam filter or something....maybe try sending it again...

Later EddieO

toy4crawlin · 11-04-2010, 07:24 PM

got the response Tuesday,
I call this a lame, poorly written response.

"The servos carry a 1 year warranty from the date of purchase. You have to send the servo in so we could diagnose the problem and provide you with an estimate. "

This wastes time because now I have to retrieve a SHIP to address or ATTN repair dept or something to even attempt to getting it fixed. !!

So many places/people so inefficient.

I replied with , What address and info do I need to send it in ?

dragrcr · 11-04-2010, 07:43 PM

Both hitec and futaba have excellent service from exp...

scatterbrains · 11-04-2010, 08:09 PM

Artronics is now with a new distributor cant remember who it is though. They used to be very good now i dont know.

MadForce · 11-05-2010, 07:31 AM

I had to wait 1 and a half years to get a servo fixed from them

. Actually it was sent to Sanwa which is the same company.
They did not even try to ask for money. I do know for a fact though that their technical manager was laid off leaving a mess after that.

11-03-2010, 08:48 PM	#1
toy4crawlin I wanna be Dave Join Date: Feb 2006 Location: Campbell, CA 4 hrs 2Rubicon ! Posts: 2,044	Airtronics servo dead, where's the support ? I went to Airtronics site and sent a message via their page, but it's been a week and no response . Anybody have info for support ? I have 3 Hit tec's and 1 airtronics Stay with Hitec ! Awesome product, Awesome service !

11-03-2010, 09:53 PM	#2
EddieO I wanna be Dave Join Date: Apr 2007 Location: Arlington, Washington Posts: 2,303	I've never had an issue with Airtronics support or warranty.......they even overnighted my radio once at their cost so I could make my race.... May of been possible your email got swallowed by spam filter or something....maybe try sending it again... Later EddieO

11-04-2010, 07:24 PM	#3
toy4crawlin I wanna be Dave Join Date: Feb 2006 Location: Campbell, CA 4 hrs 2Rubicon ! Posts: 2,044	got the response Tuesday, I call this a lame, poorly written response. "The servos carry a 1 year warranty from the date of purchase. You have to send the servo in so we could diagnose the problem and provide you with an estimate. " This wastes time because now I have to retrieve a SHIP to address or ATTN repair dept or something to even attempt to getting it fixed. !! So many places/people so inefficient. I replied with , What address and info do I need to send it in ?

11-04-2010, 07:43 PM	#4
dragrcr Quarry Creeper Join Date: Jan 2010 Location: GV Posts: 286	Both hitec and futaba have excellent service from exp...

11-04-2010, 08:09 PM	#5
scatterbrains RCC Addict Join Date: Jun 2006 Location: hillsborough Posts: 1,031	Artronics is now with a new distributor cant remember who it is though. They used to be very good now i dont know.

11-05-2010, 07:31 AM	#6
MadForce RCC Addict Join Date: Nov 2008 Location: Greece, sun, sea and rocks Posts: 1,242	I had to wait 1 and a half years to get a servo fixed from them . Actually it was sent to Sanwa which is the same company. They did not even try to ask for money. I do know for a fact though that their technical manager was laid off leaving a mess after that.

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Thread: Airtronics servo dead, where's the support ?