Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors

[Fink]

First off, Sir Holmes added the drop-down for electing to have them presolder the motor leads onto the motor just so I could place an order for exactly that. Within 24 hours of letting him know I'd like the ability to do this, he had it added to the site.

On top of that, even after a mixup with that new feature (his worker forgot to solder the motor leads on), within 24 hours of me notifying him that the motor did indeed not have the leads on it already, he had another motor that he hand soldered the leads onto himself, in the mail (overnight mind you) to me.

You couldn't even expect an answer from one of the larger corporations within 24 hours, not to mention an ideal resolution.

Sir Holmes and his entire team are nothing but top-notch folks who are truly out to provide not only the greatest products, but the greatest customer service imaginable. One thing to keep in mind here is that they are such a small shop they don't even have enough people to answer the phone, yet they are able to provide this level of support. Truly amazing.

Sir Holmes, thank you!

Fink

 

[jakester79]

I got my esc and decided to splurge on a motor saver and 3 extra rx bypass plugs. Man this stuff shipped out so fast, John provides excellent comunication and customer service. His products IMO are excellent.


"thumbsup"

 

[Hittman]

John, I sent you an email yesterday. My order arrived and there is some problems Please email me back about order #9914 so we can try and get this worked out. You have had awsome customer service before, so I am sure this will get worked out just fine.

 

[JohnRobHolmes]

I don't see an email from yesterday or Monday. What address did you send it to? I'll get it sorted out asap!

 

[Hittman]

I don't see an email from yesterday or Monday. What address did you send it to? I'll get it sorted out asap!

I sent it to this email:

jrh@holmeshobbies.com

I can try sending it again, or send the message to your other email"thumbsup"

 

[JohnRobHolmes]

Try again please, I don't think it went through

 

[Hittman]

I just sent it again"thumbsup"

 

[barrybelvedere]

I got my 16turn 5 pole Crawlmaster motors in the mail today, super fast shipping, installing them tonight testing all day tomorrow. I am used to using Integy 35 turn V12 motors...cant wait!!!!"thumbsup"

 

[barrybelvedere]

Yep... way better motors! Lots of low speed torque, and lots of punch when needed.

 

[Hittman]

John, A few weeks ago i received my motors from you for my xr. They are the Holmes pro custom. I chose a 32t motor with the stage 4 lightening kit. I just powered them up and they are wicked little beasts! When I ordered the motors however, I ordered two flux rings, thinking that it would add some of the lost power back.. Because i know when you cnc the cans down, they loose some strength.

My question is, Are the flux rings really needed? Or will the motors still have pleanty of punch and torque without them? I have them installed now, but i was just wondering if they are necessary.

Thank you,
Christian

 

[JohnRobHolmes]

Its up to you to determine whether you need the flux rings!

 

[Hittman]

Its up to you to determine whether you need the flux rings!

Sounds good. I will get it out on the rocks this weekend and try it with and without... see which one is better, or if they are really needed.

Thank you sir,
Christian

 

[Fink]

Placed an order on Holmes Hobbies' website yesterday at around 1pm and not only did John update the website with his latest stock so I could order, but it has already shipped out.

Fantastic customer service as always, John! Can't wait to get everything.

Fink

 

[scout 65]

Just wanted to say THANKS. I ordered a new armature at 2:30pm and had a tracking number around 4pm. That"s what I call getting it done. Both my rigs are HOLMES powered and love em. Good work JohnRobHolmes im a customer for life.

 

[budhatrain]

just received my first order from Holmes Hobbies... picked up a sport torque master 540 27T. Came prewired and perfect- looks awesome and has tons of torque. Good price and fast shipping.

look forward to doing more business in the future. Maybe we can come up with an idea for clodbuster M/T that want to run brushed motors! Just an idea "thumbsup"

 

[crawlhog]

I screwed up on my last order and John took the time to E Mail me and let me know of my screw up. He could of just sent what I ordered but instead he took time out of his busy schedule and set me on the right path. This man stands behind his products and customer service. If anyone has any concerns about his motors, worry not. I own 5 of them and have yet to have a problem with any, 3 of them are over 2 years old and still going strong.

Thank You John for your outstanding motors, CS, and the willingness to help your customers. You truly go above and beyond."thumbsup""thumbsup"

Thanks Again
crawlhog

 

[Hittman]

I sent you another email asking about some cans.. Lmk what you think can be done"thumbsup"

 

[2manyprojects]

thanks man , just ordered sat got it tuesday and i will order again!!!!

 

[AddictedtoRC1]

Yet another excellent experience with JRH. John thank you for going above and beyond when it comes to your customers. I ordered matched Pro Flows last week and they are here and installed already. I have to say I LOVE these motors. Keep up the amazing work John.

 

[shwng1973]

Awesome as usual. Fast shipping and great price.
Thanks John and congrats on the new one.