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03-27-2011, 05:44 PM | #1 |
Quarry Creeper Join Date: Jun 2009 Location: Minnesota
Posts: 247
| Direct TV HD issues, any suggestions?
I just put up a new HD dish from Direct tv, I get 93% signal strength, all normal cable channels work but for some reason the HD channels dont work. (Yes I have a HD box). I called Direct TV and they insisted on sending out a tech instead of trying to troubleshoot over the phone, and cant get a tech out here until the 21st of April. Anyone have any ideas of what could be the prob? Tricks to try? I made sure with the support lady that HD was setup on my account and everything and she told me I was be good to go. |
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03-27-2011, 05:49 PM | #2 |
I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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Are you sure the dish is pointed in the proper direction?
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03-27-2011, 06:04 PM | #3 |
www.team3sixrc.com Join Date: Mar 2008 Location: Scalerville
Posts: 4,506
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Maybe you should invite johnny knoxville and get some effedrine while pointing a magnifying light towards the TV. That should do it.
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03-27-2011, 08:07 PM | #4 |
Gold Star Baby! Join Date: Apr 2009 Location: Vacaville
Posts: 681
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discontinued my HD with Direct TV I had to turn my TV up real loud to hear anything but the regular channels were fine and there was no diference in the pic quality sometimes worse
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03-27-2011, 08:23 PM | #5 | |
I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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BTW, just so you guys arent shocked when you cancel, DirectTV requires those HD DVRs that you "bought" be returned when you are done with their contract...and you'll get no money back from them. If you've purchased them from Costco, you can return them for a full refund. | |
03-27-2011, 08:32 PM | #6 |
Quarry Creeper Join Date: Jun 2009 Location: Minnesota
Posts: 247
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03-27-2011, 08:37 PM | #7 |
I wanna be Dave Join Date: Sep 2005 Location: Houston, TX
Posts: 16,952
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Hummm...I tried google.....maybe this will help: http://www.avsforum.com/avs-vb/showthread.php?t=982392 also: http://forums.directv.com/pe/action/...ostID=10307680 Last edited by JeremyH; 03-27-2011 at 08:39 PM. |
03-27-2011, 08:52 PM | #8 |
Quarry Creeper Join Date: Jun 2009 Location: Minnesota
Posts: 247
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Yeah Ive googled around a little bit and have found alot of similar stories but noone really had any fixes. One of the problems I saw was dimmer switches played a role interfering, but I dont have any of them in my house..hmm.. Id hate to have to wait nearly a month to have a direct tv tech come out, cost me a couple hundred bucks for 5 minutes of work on something small.. |
03-27-2011, 11:40 PM | #9 |
Rock Crawler Join Date: Nov 2005 Location: Fremont/Newark, California
Posts: 710
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Try this..... You may need another person if the dish is mounted aways from the TV. Or just crank the volume up.. Hit Menu on the remote. Scroll down to Parental, Favs & Setup System Setup Satellite View Signal Strength You're in the 90's so thats a great start. Move the dish a little to the left.....did the tone get higher or lower...If it got higher go to the tv and change the transponder number on the box. You should be in the high 90's Lower, turn the other way til the tone gets high...... Reset the box............ Does it everytime..... |
03-28-2011, 02:40 AM | #10 |
Quarry Creeper Join Date: Jun 2009 Location: Minnesota
Posts: 247
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How does one change the transponder numbers on the box? Im gona try this out tomorrow. Gonna have the ol' man give me a hand since the dish is on the roof.
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03-28-2011, 08:29 AM | #11 |
RCC Addict Join Date: Jul 2009 Location: Blacksburg, VA
Posts: 1,882
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It's weird that they didn't want to troubleshoot with you over the phone. I suggest calling them back, ask the charge for the technician since he'll be a month out, if it's a charge at all I would ask to speak to a supervisor. Most phone agents will be able to waive the fee and don't want to escalate a call to their supervisor. If they do escalate and still don't want to waive the fee, threaten to cancel. When I worked for a satellite provider we waived technician fees quite often to people due to this. They'd rather waive a fee like that than lose a customer. Occasionally you'll get a stern agent who will refuse to waive a fee, but it's worth a try to save you a bit of cash.
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03-28-2011, 10:31 AM | #12 |
Rock Crawler Join Date: Nov 2005 Location: Fremont/Newark, California
Posts: 710
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When you go to signal strength, you'll see a box on the lower right side of the screen...key over to the transponder side and change from there.....
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