RC4WD issue

[BALTERBUILT]

this is a shout out to rc4wd.

I bought a set of wraith axle shafts and within 10 seconds of driving on dirt one exploded where the shaft meets the ball for the dog bone. I emailed them and they asked for my order number and a picture which i promptly sent and i have heard nothing. I have emailed them 3 or 4 times since then and still no responses. I was polite in my emails, i didn't want to tick anyone off over a stupid rc part but i feel that this might be a faulty part (it does happen) and i wanted a replacement. Anyone have a way to contact them by phone. or maybe point them in the direction of this post...?

I would like to take care of this out of the public eye, so rc4wd if you see this please PM me

[Highlucks]

let google be your friend. this took less than a minute to find


Rc4wd





1855 Little Orchard St
San Jose, CA 95125
(408 ) 275-9988

[briang]

I emailed them and got a response very fast from them...be patient. Maybe they are closed for the holidays...

[wiseman]

How did u find a number I search forever and email them for one never got one but I had the same problem with the t Rex axles and they replaced them just for it to break again

[Highlucks]

googled their address

[primalone]

You can also try PMing Racer4Life
He has helped others in the past.

[ROLANDROCKSHOP]

i deal with tom on a regular basis..
be patient..its the holidays...

you probably wont get a reply email wise back until mon-tue.

i just had the same thing happen to my southern buggy wraith.

it will get taken care of.

[BALTERBUILT]

Thanks for all the help everyone

[briang]

he said in another thread he is in hospital or something like that

[justinart24]

Originally Posted by briang

he said in another thread he is in hospital or something like that

Yeah, he has got some stuff going on right now, plus busy with the holidays. Rc4wd will make it right, there good in my book.

[C*H*U*D]

RC4WD also has their own Vendor Section here on RCC.

Vendors - RC4WD at RCCrawler.com

This might be a better way of contacting them instead of Chit Chat.

[Knarly Nerd]

Be patient. They have been great to work with for my project at Walter Reed National Naval Medical Center. I work as a Red Cross volunteer with combat amputees using RC helicopters as occupational therapy. Tom at RC4WD has been quite generous and accommodating. They distribute a device called iPhly which converts an iPhone into a controller for RC cars or small planes and helicopters. Cool stuff! Check out the link...

http://www.iphly.org/