RC4WD Issues

[rocketron]

DISCLAIMER! NOT SURE IF A LHS OR RC4WD PROBLEM!

I don't know if this the correct place for this but here we go. I've purchased a few RC4WD products and have been less than satisfied. First was a led light bar that a few leds didn't work at first then the rest didn't shortly after (after driving around the basement). Next was wireless winch. That quit shortly after the led light bar, this was fixed with the help of lhs, antenna wire was not soldered properly. Third was the two speed transmission (for scx10), bent input shaft. My lhs has said they have called about all the issues but no answer to a solution to these problems, except the bent input shaft, which they are aware of and will send a replacement shaft when available. But they are still selling these transmissions. This is a total of close to $500 worth of stuff that doesn't work, sorry, almost works. So, long story short, if anyone from RC4WD reads this can you please help me resolve these issues?

[Postclanker]

Originally Posted by rocketron

DISCLAIMER! NOT SURE IF A LHS OR RC4WD PROBLEM!

So, long story short, if anyone from RC4WD reads this can you please help me resolve these issues?

Good luck with that

[fr8cture]

Why don't you yet their customer support email instead of having the lhs do everything?

[lappdogg]

How much voltage was you supplying the wench and lights?

[bshaw95]

I bought a stubby bumper and the coating on the bumper just started peeling off


Long time racer, first time crawler

[Super]

Yeah, the coating on there stuff is not good. I bought a Boyer Truggy chassis that the front half of the truck is almost coating free now. Other than that I haven't had any problems.

[D_nicepumpkin]

Ive always been satisfied with rc4wd customer support, they sent me two new speed controls when my new ones burned out. And as a bonus, they send you the replacements with free and fast shipping


Sent from my iPad using Tapatalk

[Racer4Life]

Hello all,

Sorry your having issues with one of our products.

Anyone with any issues with products, please bypass the store you purchased the goods from and email us directly. We will be happy to help fix any issues with the products that are in warranty.

Email :support@rc4wd.com
Provide product issues, part number, a good image if possible, and your receipt details.

Please keep in mind that its very difficult to read every forum and every thread that would pertain to our products. This is why we prefer customers to email us directly.

Thank you,
Tom

[EeePee]

Originally Posted by Postclanker

Good luck with that

See what just happen? We got John (Rckcrwlr) here, he relays to Tom (Racer4life) and there it is.

[fr8cture]

Rc4wd has always been good to me besides processing times and someone trying to answer a tech question when they shouldn't have been.

[Mike Flea]

Haven't had a problem with anything I've ordered from RC4WD

[Postclanker]

Originally Posted by EeePee

See what just happen? We got John (Rckcrwlr) here, he relays to Tom (Racer4life) and there it is.

Nice to see that....I had issues in the past with a TF2, couldn't get anybody to respond to me. May have been my attitude

[wings_of_fire]

Originally Posted by Postclanker

May have been my attitude

Customer service is a tough job and it should not fluctuate according to the customers attitude. (my view)

[crash]

Originally Posted by wings_of_fire

Customer service is a tough job and it should not fluctuate according to the customers attitude. (my view)

I don't know about you but somebody yelling in my face certainly doesn't make me want to help them--just sayin...

[wings_of_fire]

Originally Posted by crash

I don't know about you but somebody yelling in my face certainly doesn't make me want to help them--just sayin...

While I do agree that someone yelling in our face will be demotivating, but business and personal emotions should not interfere.
Business is like a child that we nurture and customers are the most important part of it. As a business owner, one needs to take up that 'daddy' position.

[Postclanker]

Wow, didn't want to imply that I yelled at the rep...I only expected to get what I paid for...which I did not, nor did I ever get it resolved. When I recieved my TF2 kit, I only had 3 shocks...not 4. The customer service rep (a female) did not believe me, and accused me of trying to get something for nothing when I wanted my missing shock.

What I meant by "attitude" was maybe I should have copped a more aggressive approach to fixing my issue. My build required a different set of shocks for the rear anyway....I gave up on trying to resolve the issue with RC4wd, short of getting mad....just never ordered anything from them again.

Customer service is a hard nut for anyone, I don't envy their job and have never abused them, not RC4wd or anyone else I've dealt with. But, she was fully aware of my frustration and dissatisfaction with the product packaging and QC.

I never once raised my voice

[BigSki]

I've had my share of faulty products from rc3wd, and it pissed me off to no end that the product was delivered to me in a defective condition, but it always got taken care of. I've even had some torn beads on 2.2 rokloks that I sent a pic of, just inquiring if it was normal, and was sent a new SET of tires. They will respond and take care of issues.

[DACAR]

I bought mojave body from rc4wd and it came with scratched windshield. I noticed that after it has passed the warranty period of 30 days, when I finished building chasis for it and wanted to start building a body.
I did not know about warranty period (nothing about that on invoice and nothing about that in manual).
RC4WD rafused to send me new one... "Sorry it has passed the warranty period of 30 days."
I think they should fix their mistake regardles of that. It is faulty product and it is unused!
Dissapointed.