Novak B/s

[renoirbud]

I think that asking a loyal Novak customer to pony up $80 because the have an esc that is discontinued is to high. I have a couple Novaks escs that I have worn out over time and would have gladly traded them in to get the product that replaced it, but the calculation ended up being 75% of street price. So I could save the same with a Tower Hobbies discount and then by another brand.

I like Novak products, I support the company, but items that are no longer repaired should be traded in and the customer should get a chance to buy a replacement at 50% of street value.

Keep up the great work Novak, just show some love to your customers.

[newracer]

Originally Posted by Natedog

Went to your site and checked again. It still comes up to about $20 with shipping and tax...too much for a switch thanks anyways.

Shipping charges are controlled by who you ship with and how you ship. In my work, we pay alot less than that for shipping especially with our business shipping rates.

Buy it from Tower or order it from your LHS.

I have always received great service from Novak FWIW.

[4u2nv]

Originally Posted by renoirbud

I think that asking a loyal Novak customer to pony up $80 because the have an esc that is discontinued is to high. I have a couple Novaks escs that I have worn out over time and would have gladly traded them in to get the product that replaced it, but the calculation ended up being 75% of street price. So I could save the same with a Tower Hobbies discount and then by another brand.

I like Novak products, I support the company, but items that are no longer repaired should be traded in and the customer should get a chance to buy a replacement at 50% of street value.

Keep up the great work Novak, just show some love to your customers.

Think about this for a minute... if you bought a new car in 2000 and go back to the dealer now do you think that you are going to get half the value of a new car for your used one?

[Tanis]

So what you are saying is I should be able to go down to the local chevy dealer and trade in my 67 pickup that is worn out and needs servicing, and as they no longer service that old of a rig, I should then expect them to offer me 50% off of a new truck? Hmmmm.....

EDIT: 4u2nv beat me to it,LOL.

[NovakTwo]

Originally Posted by Natedog

Went to your site and checked again. It still comes up to about $20 with shipping and tax...too much for a switch thanks anyways.

Shipping charges are controlled by who you ship with and how you ship. In my work, we pay alot less than that for shipping especially with our business shipping rates.

Most items sold through the Shopatron store are not actually shipped by us. The SAT dealer network ships 70-80% of the orders. These dealers "bid" on shipping the items and generally the dealer closest to the customer ships the order. SAT establishes the shipping charges. In a few cases of Novak exclusive items (mostly obsolete accessories), we can adjust the shipping cost but it's not easy.

The main feature of SAT is giving Hobby Dealers, who cannot maintain their own on-line store, an opportunity to participate in online sales.

[Natedog]

Originally Posted by renoirbud

....I have a couple Novaks escs that I have worn out over time and would have gladly traded them in to get the product that replaced it, but the calculation ended up being 75% of street price.....

I like Novak products, I support the company, but items that are no longer repaired should be traded in and the customer should get a chance to buy a replacement at 50% of street value..

I think they have a fair trade-in policy...75% of street price for a new esc is a good deal.

50%??? They have to stay in business....how many years did you use the product for?

Originally Posted by NovakTwo

Most items sold through the Shopatron store are not actually shipped by us. The SAT dealer network ships 70-80% of the orders. These dealers "bid" on shipping the items and generally the dealer closest to the customer ships the order. SAT establishes the shipping charges. In a few cases of Novak exclusive items (mostly obsolete accessories), we can adjust the shipping cost but it's not easy.

The main feature of SAT is giving Hobby Dealers, who cannot maintain their own on-line store, an opportunity to participate in online sales.

Now I see why...

[NovakTwo]

Originally Posted by renoirbud

I think that asking a loyal Novak customer to pony up $80 because the have an esc that is discontinued is to high. I have a couple Novaks escs that I have worn out over time and would have gladly traded them in to get the product that replaced it, but the calculation ended up being 75% of street price. So I could save the same with a Tower Hobbies discount and then by another brand.

I like Novak products, I support the company, but items that are no longer repaired should be traded in and the customer should get a chance to buy a replacement at 50% of street value.

Keep up the great work Novak, just show some love to your customers.

I think we have the most comprehensive and fair customer service replacement/exchange option program in the R/C industry. We do offer exchange for some obsolete items--not 50% of new, but priced reasonably.

In the example discussed here, a user can return an obsolete Super Rooster and exchange it for a Super Duty HV for $79.00---new it is $130.00. A savings of $50.00 off the new price. I sure can't return any of my obsolete electronic items and expect such a generous exchange. Try this at Circuit City and watch them laugh!

Take a look at the replacement/exchange for the GTB: You can send yours in and select any one from five choices--the most costly is $69.00. This is well below 50% of new, which is $189-194. If you burn out your BL motor, you can replace it for $35 or exchange it for a different wind for $45. And we don't require a coupon.....;)

[sloppy]

does that mean I could send in a xrs and get a rooster crawler as a replacement? for the rooster price of 39 dollars?

[4u2nv]

I have an old school Rooster here that glitches all the time on me. Could this be upgraded?

[TwistedXT]

man!!!! $80 for a super duty!! ida jumped all over that!

[NovakTwo]

Originally Posted by sloppy

does that mean I could send in a xrs and get a rooster crawler as a replacement? for the rooster price of 39 dollars?

Sorry, our esc program only offers replacements---same for same (except for obsolete items, where we specify which esc is used for the replacement.)

For the GTBs, we do offer exchanges within the various models of the GTB. That way, users who need a spread spectrum GTB or a lipo enabled version, can select one of those versions on exchange.

[NovakTwo]

Originally Posted by 4u2nv

I have an old school Rooster here that glitches all the time on me. Could this be upgraded?

If you check the replacement page linked above, we offer an exchange for 2 different versions of the old Rooster, depending upon which version you return. It would be replaced with a Rooster 12 Turn. One is $55, the other is $65.

[Dragon51]

I still a good working 410-m5 (1991) with the solder fuse using it till I get the funds for a new ESC. I have only had to replace the on/off switch. Not bad for it's age.

Did not see a replacemet for it too old. :-(

[Racer4Life]

Novak has always been good to me. I remember replacing a bunch of the XXtra recievers when they got all messed up running them in my Nitro car. Even when the new GTB Spread Spectrum came out. I used it with a TO BL motor, poof out came the white smoke. Sent it back, and a week later I had a brand new replacement. Great exchange program and always returned very quickly. Even the shipping prices and 2nd day air fee was in line and reasonable.



IMO...keep it up Novak!;)

[funboy]

I don't know about you guys- but the simple fact that NovakTwo is even here engaged in this thread is very reassuring to me personally.

I have some small issues with the Goat Firmware, but if they are willing to get beat up and still continue in an open dialog while offering options shows their dedication. At least they don't just leave us here "twisting in the wind."

I just hope they get the programming figured out for my situation!

[newracer]

Originally Posted by funboy

I don't know about you guys- but the simple fact that NovakTwo is even here engaged in this thread is very reassuring to me personally.

Exactly. I have been on many R/C boards over the last 12 years. I have only seen reps from Novak, Hitec, and Castle Creations actively participate.

[BJoe]

Originally Posted by TwistedXT

man!!!! $80 for a super duty!! ida jumped all over that!

X2!

Originally Posted by funboy

I don't know about you guys- but the simple fact that NovakTwo is even here engaged in this thread is very reassuring to me personally.

Gotta X2 here too