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09-27-2010, 09:28 PM
| #1 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
|  rc4wd prob
im not sure where to post this but heres my question. has any one else had the problem with them where i ordered a back ordered part then never recieved it or heard from them for for 2 months, until i bitched and complained to them. so when i thought i had it all figured out BAM they dont send me the part that i swapped for the back ordered 1. and they deleted my account from their site, so wtf am i suspposed to do by the way if you've had any other problems with them regarding their service please post it on this post it'll be like a mini better business burrow thank you |
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09-27-2010, 09:49 PM
| #2 |
| Rock Crawler Join Date: Jan 2007 Location: UK
Posts: 829
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I doubt your account has been deleted. Have you sent a mail with your order number and issue? It takes upto 48 hurs to get a response.
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09-27-2010, 09:57 PM
| #3 |
| I wanna be Dave Join Date: Dec 2008 Location: ?
Posts: 5,055
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Give them some time most e-mail from RC4WD are sent late at night. They will take care of you.
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09-28-2010, 06:47 PM
| #4 |
| Pebble Pounder  Join Date: May 2007 Location: Victorville
Posts: 176
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Great Guys over there! they will get you taking care of.
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09-28-2010, 10:36 PM
| #5 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
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ya they're great now, after them ignoring me for weeks and me threatening to instigate a frod investigation/ they finally thought it would be important to contact me, and they're finally going to send me my parts  yay |
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10-05-2010, 08:37 PM
| #6 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
| yay once again they told me they were sending me my parts and once again they still arent here. thats surprising.  NOT JUST SEND ME MY DAMN PARTS |
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10-05-2010, 09:18 PM
| #7 |
| Newbie Join Date: Jun 2010 Location: Upstate N.Y.
Posts: 48
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I have never had a problem ordering from RC4WD they always have great service and excellent communication. But if you feel they are not giving you the proper service, then head over to RPP for your parts, Corey is great to deal with  |
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10-06-2010, 08:24 PM
| #8 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
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yes rpp is excellant i ordered many parts from them but rc4wd is pissin me off super bad cuz they owed me money and so they told me to pick out a part of equal value and so i did and that was around a month ago and they wont talk to me  |
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10-07-2010, 03:48 AM
| #9 | |
| I wanna be Dave  Join Date: Sep 2004 Location: SF Bay Area
Posts: 3,595
| Quote:
Our old site had some issue, so we had to move to a new software, during this upgrade, we couldn't move some of those old orders info. But we do have a backup, if you just email us, we can send you a copy. Please email us to rcrock(at)rc4wd.com, so we can check your order and reply back to you. | |
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10-07-2010, 03:49 AM
| #10 | |
| I wanna be Dave Join Date: Sep 2004 Location: SF Bay Area
Posts: 3,595
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10-07-2010, 11:52 AM
| #11 |
| Rock Stacker Join Date: Jun 2009 Location: Ottawa
Posts: 53
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I had a bit of a mix up with them recently but Mike took care of everything professionally and quickly.
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10-07-2010, 12:13 PM
| #12 |
| RCC Addict Join Date: Nov 2008 Location: Greece, sun, sea and rocks
Posts: 1,242
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I had one mediocre experience with them in the past but they made it right. Now, especially after my last order, I can only bow to their service and customer care.
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10-07-2010, 12:35 PM
| #13 |
| Quarry Creeper Join Date: Dec 2009 Location: Nacanowhere Texas
Posts: 494
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I have ordered several things from them and have never had a single issue, including having to return something. It may be because you are from Cali, I didn't even think they delivered to the land of Fruit and Nuts  just kidding!
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10-09-2010, 04:42 PM
| #14 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
| TXJeeper1 next time look at where your stuff ships from man but every thing should be under control now i should be gettin my parts next week. im hopind that i dont hav aproblm like this next time. i shouldnt though
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10-13-2010, 01:26 AM
| #15 |
| Newbie Join Date: Sep 2009 Location: istanbul
Posts: 6
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It's been 11 business days since I place my order(10076), it's status is still "new". I've sent 2 emails but couldn't get a reply. My previous order was delivered very fast but this time I'm having some problem. Keep waiting  |
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10-13-2010, 06:33 AM
| #16 |
| Rock Crawler Join Date: Jan 2007 Location: UK
Posts: 829
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It takes a couple of days to get a reply. Please send a mail to rcrock @ rc4wd.com to enquire about your order. RC4WD are not going to discuss private individual orders on a public forum. |
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10-14-2010, 01:07 AM
| #17 |
| Newbie Join Date: Sep 2009 Location: istanbul
Posts: 6
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Well it's been 3 days since my last email and 12 days since I placed my order. Not a single reply. When should I issue a PayPal Dispute? |
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10-14-2010, 01:12 AM
| #18 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
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dam i m not sure why, but for some odd reson im not ment to get my parts. rc4wd sent them and now the post office sent me an email saying that my parts arrived on the 6, but rc4wd sent me the email saying that they had sent it on the 7 so in theory the post office cant deliver some thing that they hadnt got yet right  ..... but what ever im over it if they show up they show if they dont they dont
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10-14-2010, 01:14 AM
| #19 |
| Quarry Creeper Join Date: Apr 2008 Location: santa rosa
Posts: 292
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id tell rc4d if they dont respond with in 24 hrs of this email than you will instigate a fraud report if i were you thats what i did and it worked quite well
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10-14-2010, 05:03 AM
| #20 | |
| Rock Crawler Join Date: Jan 2007 Location: UK
Posts: 829
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This just causes other peoples orders/issues to be delayed as these unnecessary claims need to be sorted out. You know very well that no fraud is being committed and that RC4WD always put things right. Last edited by Katan; 10-14-2010 at 05:21 AM. | |
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