Vanquish customer service?

[Tech-7]

Purchase a VS4-10 builders kit sometime back. Went to assemble wheel hex. Wrong size. Contacted Vanquish about the problem and they gave me the part number to order. Great customer service. Just needed one hex. My goodness. Doesn’t speak well of them. Anyone else have issues with them. Just a vent. Sorry!

[JatoTheRipper]

Originally Posted by Tech-7

Purchase a VS4-10 builders kit sometime back. Went to assemble wheel hex. Wrong size. Contacted Vanquish about the problem and they gave me the part number to order. Great customer service. Just needed one hex. My goodness. Doesn’t speak well of them. Anyone else have issues with them. Just a vent. Sorry!

Usually Vanquish customer service is great. Maybe they misunderstood your email and did not realize it was their mistake. Try emailing them again and explaining the situation.

[Tech-7]

Ok thanks, but he sent a link to buy them. And forgot the link in the first email.

[bgredjeep]

I agree, probably didn't understand the issue (part missing from a nib kit you just got into we assume). Might also be that you are ringing them about a part missing from a kit they haven't sold in over a year iirc. Probably best to complain on the internet.

[JatoTheRipper]

Originally Posted by Tech-7

Ok thanks, but he sent a link to buy them. And forgot the link in the first email.

Ok he forgot the link. Big deal. Give him a break. Try it again. Be easy to deal with. They should help you out. They have shipped out new aluminum axle housings when those break or are defective so I don’t think they’re too worried about the cost of a wheel hex.

[Tech-7]

OK thanks.

[JatoTheRipper]

Originally Posted by Tech-7

OK thanks.

You're welcome. Let us know how it turns out for you this time.

[OSRC]

Originally Posted by JatoTheRipper

Ok he forgot the link. Big deal. Give him a break. Try it again. Be easy to deal with. They should help you out. They have shipped out new aluminum axle housings when those break or are defective so I don’t think they’re too worried about the cost of a wheel hex.

Nope. Told me to buy VP gears and locker when my axle housing was mismachined or something, when clearly it wasn't either part. Ridiculous. Then said mail it back to them and they'd take a look. Tone of all e-mail communication was short and dismissive, like it was my fault. Eventually I had to chuck the long side of the axle in a drill and grind it down so it would at least turn, and that's how it is today. Runs with a nice, pleasant clicking sound, exactly what I expect from top of the line products. "Precision machined" my ass.

That's why they are on my DNB list.

[JatoTheRipper]

Originally Posted by OSRC

Nope. Told me to buy VP gears and locker when my axle housing was mismachined or something, when clearly it wasn't either part. Ridiculous. Then said mail it back to them and they'd take a look. Tone of all e-mail communication was short and dismissive, like it was my fault. Eventually I had to chuck the long side of the axle in a drill and grind it down so it would at least turn, and that's how it is today. Runs with a nice, pleasant clicking sound, exactly what I expect from top of the line products. "Precision machined" my ass.

That's why they are on my DNB list.

Interesting. I forgot that you had your own issues with Vanquish support.

[Tech-7]

Said he didn’t realize it was a warranty issue and was going to get it handled. Now that was the same day of the last post. Still waiting on one hex. Will let you know when I receive it. Thanks.

[JatoTheRipper]

Originally Posted by Tech-7

Said he didn’t realize it was a warranty issue and was going to get it handled. Now that was the same day of the last post. Still waiting on one hex. Will let you know when I receive it. Thanks.

Good to hear. Did you get a tracking number? USPS is all over the place for me right now. Some things are arriving in a couple of days and others have taken like two weeks to arrive. I have bearings on the way and they seem lost in purgatory.

[Tech-7]

No tracking number. Or anything else about it? I am in limbo I guess. Just the waiting game. This doesn’t look good at all. Very poor customer service in my books.

[B-MOW71]

I haven't had to use the VP customer service very often or lately, but the couple times I had to way back when my Origin and Pro were brand new, they were right on it and had my issues taken care of quickly. I sent them an email and had a response the same day on both issues. And I should say that both issues were covered under warranty.

Sorry to hear that you are having issues.

[Fricker08]

I’ve dealt with them a few times and had no issues myself. Bought a Capra axle and the servo mount spacers were incorrect. Shipped me a replacement hardware set and had it in a few days


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[Tech-7]

Thanks Vanquish received the parts today.

[JatoTheRipper]

Originally Posted by Tech-7

Thanks Vanquish received the parts today.

Good to know. Thanks for the follow-up.